Muzzammil Shaikh — Recruiter

💼 Empowering teams starts with empowering people—and that’s where I thrive. With over 3.5 years in HR operations at Amazon, I’ve built strong expertise in employee relations, policy compliance, performance tracking, and payroll coordination.💼 Whether resolving sensitive concerns, interpreting complex policies, or analyzing workforce data, I deliver timely, thoughtful solutions aligned with business goals. As a Senior HR Operations Specialist, I mentor peers, lead cross-geo workflows, and leverage tools like Salesforce, QuickSight, Excel, and Smartsheets to streamline operations and enhance the employee experience. 🔧 Before transitioning into HR, I spent 5+ years in civil engineering across the UAE and India as a Site Engineer, Quality Controller, and Quantity Surveyor. This hands-on background sharpened my project management, risk assessment, and quality control skills—giving me an analytical, process-oriented approach to people and organizational challenges. 💡 I’m passionate about creating workplaces where people feel heard, supported, and empowered. HR goes beyond policies—it’s about people. I’m committed to strengthening that connection every day. 📩 Always open to connecting and exploring new HR opportunities.

Stackforce AI infers this person is a Human Resources and Civil Engineering professional with strong analytical and project management skills.

Location: Hyderabad, Telangana, India

Experience: 9 yrs 6 mos

Skills

Hr Strategy & Planning
Employee Relations
Global Human Resources Management
Adp Payroll
Aws
Devops
Customer Service
Problem-solving
Quality Control
Project Management
Quantity Surveying
Construction Engineering

Career Highlights

Over 3.5 years in HR operations at Amazon.
Strong expertise in employee relations and policy compliance.
Hands-on experience in civil engineering and project management.

Work Experience

Amazon

Sr. Human Resources Associate (2 yrs 3 mos)

Human Resources Associate (2 yrs 8 mos)

Customer Service Specialist (1 yr 1 mo)

Full Stack Academy

Trainee (7 mos)

AJD REAL ESTATES

Quality Control Inspector | Client Representative (1 yr 1 mo)

Dubai horizon Contracting LLC

Quantity Surveyor | Asst. Site Engineer (1 yr 4 mos)

Dream India Group

Site Civil Engineer -> Quality Analyst. (1 yr 7 mos)

Site Civil Engineer (7 mos)

Education

Bachelor's degree at JNTUH College of Engineering Hyderabad

High School degree at Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008

High School Diploma at Sir J J Fort Boys High School - India

Muzzammil Shaikh

Recruiter

Hyderabad, Telangana, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 3.5 years in HR operations at Amazon.
Strong expertise in employee relations and policy compliance.
Hands-on experience in civil engineering and project management.

Stackforce AI infers this person is a Human Resources and Civil Engineering professional with strong analytical and project management skills.

Contact

Skills

Core Skills

Hr Strategy & PlanningEmployee RelationsGlobal Human Resources ManagementAdp PayrollAwsDevopsCustomer ServiceProblem-solvingQuality ControlProject ManagementQuantity SurveyingConstruction Engineering

Other Skills

Advanced Data Analysis & ReportingAmazon Web Services (AWS)Analytical SkillsAnsibleAttention to detail and accuracyAutoCADBOQBenefits AdministrationChefCommunicationCommunication and interpersonal skillsConstruction ManagementConstruction SafetyContinuous Integration and Continuous Delivery (CI/CD)Continuous Process Improvement

About

Experience

9 yrs 6 mos

Total Experience

2 yrs 4 mos

Average Tenure

5 yrs 6 mos

Current Experience

Amazon

3 roles

Sr. Human Resources Associate

Promoted

Mar 2024 – Present · 2 yrs 3 mos · Hyderabad, Telangana, India · Hybrid

Collaborate with Senior Leadership and HRBPs to align HR strategies with business goals for 1000+ employees.
Partners with employees and people managers throughout the employee lifecycle, providing expert guidance on HR policies, retention strategies, compliance, and labor laws.
Lead team operations in the manager’s absence; resolve escalated cases and complex queries involving benefits, stocks, FMLA, disability, accommodations, special payments, and leave policies in compliance with company policies.
Mentor HR associates and drive cross-geo training, audits, and policy refreshers to boost team accuracy and consistency.
Conduct employee relations investigations (PIPs, disciplinary actions), ensuring fair, confidential handling.
Submits process improvement ideas as a Subject-Matter Expert (SME), contributing to updates in the knowledge base and internal tools to reduce resolution time and prevent repeat queries, while staying current with industry’s best practices.
Supports change management efforts for new HR tools and process rollouts through team onboarding, Q&A sessions, and adoption tracking.

HR Strategy & PlanningLeadership & Team MentoringAdvanced Data Analysis & ReportingLabor and Employment LawProject Management & Risk AssessmentTraining and Development (HR)+3

Human Resources Associate

Promoted

Jan 2022 – Sep 2024 · 2 yrs 8 mos · Hyderabad, Telangana, India · Hybrid

Delivered HR services across North America and India, managing employee inquiries on benefits, attendance, payroll, stocks including Restricted Stock Units (RSUs), leaves, accommodations, and company policies through empathetic, personalized interactions that built trust and ensured positive employee experiences.
Acted as the first point of contact for employees, managers, and HRBPs, providing timely, policy-aligned resolutions while ensuring SLA compliance through accurate case logging in Salesforce CRM, Trouble ticketing tools, and internal HRIS systems, and by maintaining data accuracy, privacy, and SOP adherence.
Supported payroll operations using ADP, including data entry, auditing, reporting, and resolving payroll-related queries with precision.
Handled sensitive employee data and complex cases (long-term disability, workplace injuries, leaves of absence) with utmost confidentiality, providing expert support for employee verification and workers' compensation inquiries for third-party requests, adhering to company policy.
Collaborated with cross-functional teams on workforce planning initiatives including business unit restructuring, succession planning, and headcount optimization.
Specialized in employee advocacy across fulfillment, sort centers, and corporate sites, guiding employees through HR processes and supporting performance management by coaching on-site HR on setting SMART goals and driving accountability.

Global Human Resources ManagementProblem-solving and critical thinkingADP PayrollStocksTaxationAnalytical Skills+5

Customer Service Specialist

Oct 2020 – Nov 2021 · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

As a customer service representative at Amazon, my primary responsibility was to assist customers with their inquiries and concerns via phone, email, or chat. This involved efficiently handling tasks such as tracking orders, processing returns, and troubleshooting technical issues.
Additionally, I provided valuable product information and recommendations, addressed complaints, and escalated issues to higher-level support teams as needed.
In addition to customer support, I was responsible for maintaining accurate records of customer interactions, monitoring customer feedback and reviews, and actively collaborating with other teams to enhance processes and elevate customer experiences.
My role also encompassed meeting and exceeding performance metrics, including call handling time and customer satisfaction ratings. Staying updated on product and policy changes was a priority, ensuring that I provided accurate and timely support.
My role was to be a dedicated customer service representative at Amazon, characterized by empathy, solution-oriented approaches, and a commitment to delivering exceptional customer experiences.

Problem-solving and critical thinkingProject management and leadership abilitiesAnalytical SkillsAdvanced Data Analysis & ReportingTime management and multitaskingCommunication and interpersonal skills+5

Full stack academy

Trainee

Aug 2023 – Mar 2024 · 7 mos · Hyderabad, Telangana, India · Hybrid

As a tech enthusiast, I pursued training in full-stack development to enhance my skills. I've gained hands-on experience in:
Linux: System administration, network configuration, and command-line tools. Example project: Configured a Linux server for hosting a website using Apache and MySQL.
Python: Developing efficient code using frameworks like Flask. Example project: Built a library management web application with PostgreSQL database.
AWS & DevOps: Managing software development lifecycle using AWS services and DevOps practices. Example project: Deployed a scalable web application on AWS Elastic Beanstalk using Docker and implemented CI/CD using Jenkins and GitLab.

MevenLinuxDockerJenkinsContinuous Integration and Continuous Delivery (CI/CD)Amazon Web Services (AWS)+8

Ajd real estates

Quality Control Inspector | Client Representative

Oct 2018 – Nov 2019 · 1 yr 1 mo · United Arab Emirates · On-site

As a Quality Analyst at AJD Real Estate, I served as the client representative responsible for ensuring high-quality work and assisting in material selection for various projects.
Inspected all civil activities based on approved project quality procedures and ensured compliance with shop drawings, applicable standards, and specifications.
Checked plans, drawings, and quantities for accuracy of calculations.
Conducted frequent inspections of construction sites, identified potential problems, and found alternative solutions.
Oversaw quality control and health and safety matters on site.
Identified quality problems and implemented corrective actions.
Conducted quality control checks on materials, equipment, and workmanship.
Collaborated with architects, engineers, and contractors.
Prepared project reports, including progress reports and quality data analysis.
Assisted in project proposals, cost estimates, and budgets.

STAAD-ProCommunicationProject Management & Risk AssessmentMicrosoft ExcelAdvanced Data Analysis & ReportingAutoCAD+7

Dubai horizon contracting llc

Quantity Surveyor | Asst. Site Engineer

May 2017 – Sep 2018 · 1 yr 4 mos · Dubai, United Arab Emirates · Hybrid

As a Quantity Surveyor and Site Engineer with experience in diverse projects (Residential Villas, Commercial Buildings, Warehouses, etc.), my responsibilities encompass:
Quantity Surveying: Preparing BOQs, conducting calculations, and managing tender processes.
Project Monitoring: Inspecting sites, identifying issues, and finding solutions.
Quality Control: Ensuring compliance with procedures, standards, and specs.
Safety Management: Overseeing health and safety, reporting issues to Project Engineer.
Collaboration: Working with teams for timely, budget-friendly project delivery.
Project Management: Managing projects from start to finish, ensuring quality, timeliness, and budget adherence.

Project Management & Risk AssessmentSite InspectionsMicrosoft ExcelAdvanced Data Analysis & ReportingProject PlanningBOQ+6

Dream india group

2 roles

Site Civil Engineer -> Quality Analyst.

Jun 2015 – Jan 2017 · 1 yr 7 mos · Hyderabad, Telangana, India · On-site

Joined Dream India Group, as an intern and later became a permanent employee, working as a Site Engineer and then a Quality Analyst. Co-managed projects with a combined value of 200 Million,
Site Engineer Responsibilities:
Oversaw daily construction activities, ensuring compliance with project specs and standards.
Collaborated with architects, engineers, and contractors.
Inspected civil activities, identified potential issues, and suggested solutions.
Conducted quality control checks on materials and workmanship.
Ensured health and safety compliance.
Quality Analyst Responsibilities:
Inspected civil activities, ensuring compliance with quality procedures.
Conducted quality control checks.
Identified quality issues and implemented corrective actions.
Developed and implemented quality plans.
Analyzed quality data and prepared reports.
Projects Executed:
Residential Villas | STP Tank | Over Head Tank | Highway Roads | High-Rise Residential and Commercial Buildings

Project ImplementationProject Management & Risk AssessmentConstruction ManagementAdvanced Data Analysis & ReportingAutoCADRoad Construction+5

Site Civil Engineer

Nov 2014 – Jun 2015 · 7 mos · Hyderabad, Telangana, India · On-site

As an Intern:
Learning the basics of civil engineering and the construction industry.
Assisting senior engineers and site managers in construction site inspections and quality control checks.
Providing support to the project team in terms of design, material selection, and construction methodologies.
Collaborating with the project team and contractors to ensure compliance with project specifications and requirements.
Helping with project documentation, reporting, and record-keeping.
Projects Executed:
Residential Villas: Supervised construction of high-end villas, including landscaping.
STP Tank: Managed construction, ensuring environmental and safety compliance.
Overhead Tank: Oversaw design and construction, coordinating with authorities and contractors.
Highway Roads: Supervised construction, including earthworks and safety features.
High-Rise Buildings: Managed construction, ensuring compliance with building codes and safety regulations.

Effective communication and collaboration skillsProject management and leadership abilitiesAdvanced Data Analysis & ReportingAutoCADMicrosoft OfficeStrong analytical and problem-solving skills+3