Sep 2022 – Present · 3 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

• IT service Strategy, Design, Transition, Operation & Digital Marketing.
• Travel Portal Development, Deployment and Monitoring of IT systems performance & applications for Tourzaa.com , the One stop solution for all travel Need.
• Strategically managed all project-related responsibilities, including planning, scheduling, scoping,
• resource optimization, costs/time/efforts estimations, budgeting, progress, risk-mitigating planning.
• Travel-Tech Solutions Building using AI/ML enabled Mobile Application.

Aug 2021 – Sep 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Accountable for continuous IT service Strategy, Design, Transition, Operation & Continuity
• through effective SLAs with end users and monitoring of IT systems performance & applications.
• Strategically managed all project-related responsibilities, including planning, scheduling, scoping,
• resource optimization, costs/time/efforts estimations, budgeting, progress, risk-mitigating planning.
• Agri-Tech Solutions Building using Satellite Images, AI/ML enabled Mobile Application.
• SaaS and PaaS market Place solutions for Precision farming.

Sep 2020 – Jan 2021 · 4 mos · Bengaluru, Karnataka, India · Remote

• Executed the Integrated roadmap for the Champfit.com's products, go-to-market strategies

Apr 2016 – Mar 2020 · 3 yrs 11 mos · Bengaluru, Karnataka, India

• As Chief Information Officer, I lead the strategic direction, development, and execution of technology initiatives that align with organizational goals and drive digital transformation. My role bridges business and technology, ensuring that IT investments deliver measurable value, operational efficiency, and competitive advantage.
• 🔹 Key Responsibilities:
• Technology Strategy & Vision: Define and lead the organization’s IT strategy in alignment with business objectives, promoting innovation and digital transformation.
• IT Governance & Risk Management: Oversee IT compliance, cybersecurity, data privacy, and risk management frameworks to protect the integrity and security of enterprise systems.
• Digital Transformation: Drive enterprise-wide modernization initiatives, leveraging cloud, AI, automation, and emerging technologies to enhance business agility and scalability.
• Business & IT Alignment: Collaborate with executive leadership to translate business needs into technical solutions that support growth, efficiency, and customer experience.
• Leadership & Team Development: Build, mentor, and manage high-performing IT teams, fostering a culture of innovation, accountability, and continuous improvement.
• Data-Driven Decision Making: Champion data governance and analytics initiatives to enable actionable insights and smarter decision-making across the enterprise.
• Innovation & Emerging Tech: Stay ahead of technological trends and assess their potential impact on the organization’s strategic direction.
• Key Achievements & Impact:
• Generated 4,000+ qualified B2B prospects monthly by driving marketing automation and digital outreach strategies.
• 🧠 Core Competencies:
• Strategic IT Planning & Budgeting
• Enterprise Infrastructure & Cloud Management
• Business Continuity & Disaster Recovery (BCP/DR)
• Talent Development & Leadership Enablement
• Agile Project & Portfolio Management
• Global Stakeholder & Vendor Management
• Service Delivery Excellence (ITIL, SLA, SLO)

Jun 2010 – Mar 2016 · 5 yrs 9 mos · Bengaluru, Karnataka, India

• I lead the strategic direction, development, and execution of technology initiatives that align with organizational goals and drive digital transformation.
• 🔹 Key Responsibilities:
• Technology Strategy & Vision: Define and lead the organization’s IT strategy in alignment with business objectives, promoting innovation and digital transformation.
• IT Governance & Risk Management: Oversee IT compliance, cybersecurity, data privacy, and risk management frameworks to protect the integrity and security of enterprise systems.
• Digital Transformation: Drive enterprise-wide modernization initiatives, leveraging cloud, AI, automation, and emerging technologies to enhance business agility and scalability.
• Leadership & Team Development: Build, mentor, and manage high-performing IT teams, fostering a culture of innovation, accountability, and continuous improvement.
• Data-Driven Decision Making: Champion data governance and analytics initiatives to enable actionable insights and smarter decision-making across the enterprise.
• Innovation & Emerging Tech: Stay ahead of technological trends and assess their potential impact on the organization’s strategic direction.
• Key Achievements & Impact:
• Managed 400+ websites and IT infrastructure, ensuring delivery of 1 million emails/day with zero downtime.
• Reduced operational delivery costs by 56% in 2 years through effective KPI & KRA alignment and tech-enabled process optimization.
• Led successful initiatives to achieve ISO & CMMI Level 3 certification for SOSPL.
• Scaled product websites from hundreds to over 100,000+ visitors in 90 days using tech-driven growth strategies.
• Built and managed a 100+ seater tele-sales and lead validation support center for global DaaS operations.
• Boosted average employee productive hours on the system from 5–6 to 7+ hours/day through strategic tech adoption.
• Directed agile product roadmaps and go-to-market strategies for top DaaS brands

May 2006 – Jun 2010 · 4 yrs 1 mo · Bengaluru, Karnataka, India

• As GM – Information Technology, I lead the end-to-end IT strategy, governance, and innovation to empower business growth, ensure operational excellence, and drive digital transformation across the enterprise. I act as a strategic partner to the business—bridging technology and business goals through agile execution, robust infrastructure, and scalable solutions.
• 🔹 Key Roles & Responsibilities:
• Strategic IT Leadership: Define and execute the IT vision aligned with business goals, enabling growth, operational agility, and customer-centric innovation.
• Infrastructure & Enterprise Systems Management: Oversee mission-critical systems including cloud, on-premises infrastructure, ERP/CRM, and network security with a focus on scalability, performance, and resilience.
• Digital Transformation: Drive adoption of digital platforms and automation tools to streamline operations, optimize resources, and enhance user experiences across functions.
• Cybersecurity & Risk Management: Implement cybersecurity policies, disaster recovery, and business continuity planning to safeguard enterprise data and IT assets.
• IT Governance & Compliance: Ensure adherence to industry regulations, ISO/CMMI standards, ITIL practices, and internal compliance frameworks.
• Team & Vendor Management: Lead cross-functional teams of IT professionals and manage vendor partnerships to ensure service excellence and cost-effective technology solutions.
• Budgeting & Cost Optimization: Develop and manage IT budgets, reduce operational costs through innovation, and maximize ROI on technology investments.
• Portfolio Management: Planning, execution, delivery of IT projects across BU using agile methodologies and KPI-driven.
• Business Applications & Data Strategy: Manage enterprise software ecosystems, drive (BI) initiatives, and enable data-driven decision-making.
• Stakeholder Collaboration: Work closely with C-level executives to align technology capabilities with organizational priorities and growth strategies.

Feb 2003 – Apr 2006 · 3 yrs 2 mos · Bengaluru, Karnataka, India

• I lead the planning, implementation, and management of IT infrastructure, systems, and services that drive business continuity and enable digital efficiency. My role combines hands-on technology management with strategic execution to support organizational growth, streamline operations, and maintain secure, high-performing IT environments.
• 🔹 Key Roles & Responsibilities:
• IT Infrastructure Management: Oversee the day-to-day operations of servers, networks, cloud systems, data centers, and end-user computing environments.
• Team Leadership: Manage and mentor a team of IT professionals, fostering skill development and ensuring high-quality service delivery and technical support.
• Project Management: Plan and execute IT projects—software implementations, system upgrades, migrations—with a focus on timelines, budgets, and business impact.
• System Administration: Ensure uptime, performance, and availability of enterprise applications, databases, ERP, and collaboration platforms (e.g., Microsoft 365, Google Workspace).
• Cybersecurity Oversight: Implement security policies, antivirus tools, firewalls, and data protection measures to safeguard digital assets and maintain compliance.
• Helpdesk & User Support: Manage IT support services, ensuring timely resolution of issues, user training, and continuous service improvements.
• Vendor & Asset Management: Handle procurement, vendor coordination, and lifecycle management of IT hardware, software, and service contracts.
• IT Policy & Compliance: Define and enforce IT policies and best practices in alignment with business requirements and regulatory standards (ISO, GDPR, etc.).
• Budgeting & Cost Control: Assist in IT budgeting, optimize spending, and explore cost-effective solutions without compromising quality or security.
• Technology Strategy Support: Collaborate with leadership on tech planning, innovation adoption, and aligning IT capabilities with evolving business needs.

May 2002 – Feb 2003 · 9 mos · Bengaluru, Karnataka, India · On-site

• specialize in designing, implementing, and maintaining robust and secure network systems that keep businesses connected, efficient, and protected. I ensure seamless communication, system performance, and IT reliability across the organization.
• 🔹 Key Roles & Responsibilities:
• Network Design & Implementation: Configure, deploy, and maintain LAN/WAN infrastructure, routers, switches, firewalls, and wireless systems to support enterprise connectivity.
• System Monitoring & Performance Tuning: Continuously monitor network performance, identify bottlenecks, and implement solutions to ensure maximum uptime and responsiveness.
• Network Security: Enforce security protocols, manage firewalls, VPNs, and antivirus systems to protect networks from internal and external threats.
• Troubleshooting & Support: Diagnose and resolve hardware, software, and connectivity issues; provide Tier 2/3 support for escalated technical problems.
• User Access & Permissions Management: Administer user accounts, authentication systems, and access control policies to maintain network integrity and confidentiality.
• Backup & Disaster Recovery: Manage data backup systems, implement disaster recovery plans, and ensure business continuity through reliable recovery processes.
• Documentation & Reporting: Maintain detailed records of network configurations, procedures, and incidents; generate reports for audits and capacity planning.
• Hardware & Software Maintenance: Perform regular updates, patches, and upgrades on network devices, operating systems, and software tools.
• Compliance & Best Practices: Ensure that the network environment complies with internal policies and external regulations.
• Collaboration & Coordination: Work closely with IT teams, vendors, and service providers to implement new technologies and support organizational goals.

Feb 2000 – Jul 2001 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Server Administration: Install, configure, and maintain Windows/Linux servers, virtual environments (VMware/Hyper-V), and storage systems to ensure stable IT operations.
• System Monitoring & Maintenance: Proactively monitor system performance, resolve issues, and apply patches and updates to ensure system health and security.
• User & Access Management: Manage user accounts, permissions, group policies, and Active Directory services to ensure secure and efficient access control.
• Backup & Disaster Recovery: Design and manage backup strategies and recovery plans to safeguard data and minimize downtime in case of failure.
• Security & Compliance: Implement and enforce security protocols, firewalls, antivirus solutions, and compliance standards to protect system integrity.
• Helpdesk & Technical Support: Provide second and third-level support to resolve hardware, software, and system-related issues for end users.
• Automation & Scripting: Use scripts (PowerShell, Bash, etc.) to automate routine tasks, improve efficiency, and reduce manual errors.
• Hardware & Software Management: Maintain servers, endpoint devices, and enterprise software, ensuring compatibility, licensing, and performance.
• Documentation & Reporting: Create and maintain system documentation, asset inventories, and configuration logs for audits and internal reviews.
• Collaboration & Coordination: Work closely with IT teams, developers, and business units to support infrastructure projects and technology rollouts.

Apr 1999 – Feb 2000 · 10 mos · Bengaluru, Karnataka, India · On-site

• Handled operation of IT systems and applications. the role centers around solving technical issues efficiently, delivering exceptional support experiences, and enabling teams to stay productive.
• 🔹 Key Roles & Responsibilities:
• User Support & Troubleshooting: Provide Level 1 & 2 support for hardware, software, network, and application issues—resolving incidents through phone, email, chat, and remote sessions.
• Issue Diagnosis & Resolution: Quickly identify root causes of technical problems and apply effective solutions or escalate to specialized teams when needed.
• System & Application Support: Assist users with Windows/Mac OS, Microsoft 365, VPNs, printers, cloud services, and enterprise applications.
• Ticket Management: Track and document support issues using ticketing systems (e.g., ServiceNow, Jira, Zendesk) to ensure timely resolution and SLA compliance.
• Client Communication: Communicate technical concepts in a user-friendly manner and ensure consistent follow-up until resolution.
• Installation & Configuration: Set up new workstations, software, and peripheral devices for users, following IT best practices and security protocols.
• Remote Support Tools: Use tools like TeamViewer, AnyDesk, or RDP to resolve issues remotely and maintain service efficiency.
• System Updates & Maintenance: Assist in deploying patches, updates, and configurations to keep systems secure and up to date.
• Knowledge Base Contribution: Create and update documentation, FAQs, and guides to empower users and reduce recurring issues.
• Cross-Team Collaboration: Work with IT, network, and software teams to resolve complex technical problems and improve support processes.

Jun 1988 – Mar 1999 · 10 yrs 9 mos · Bengaluru, Karnataka, India · On-site

• Desktop, email , printer, network support.