Natasha Tolan-Smith — Operations Associate

I’m a Salesforce Administrator with a Business Analyst background, working within nonprofit and housing environments. My strength sits between business and technical teams. I understand how Salesforce works at a platform level, what’s possible, and how to translate operational needs into practical, scalable solutions. At Home Group, I support and develop our Salesforce Nonprofit implementation across property, tenancy and service functions. My work spans: - Continuous improvement initiatives across cases, processes and data structure - Developing proof of concepts to test and shape new capabilities - Maintaining fields, layouts, validation rules and automation - Contributing to architecture discussions and platform health reviews - Managing the Salesforce service desk queue and delivering configuration updates I bring strong platform understanding, stakeholder alignment and a focus on solutions that actually work in real operational environments. I’m particularly interested in roles that combine platform ownership, continuous improvement and business-facing collaboration.

Stackforce AI infers this person is a Salesforce expert in the Nonprofit sector, specializing in bridging business and technical needs.

Location: Newcastle Upon Tyne, England, United Kingdom

Experience: 12 yrs 5 mos