Aug 2020 – Jul 2022 · 1 yr 11 mos · Gurugram, Haryana, India

• In my role as Associate Director- Talent Management & Development, I led the Talent Development portfolio for Asia Service Centre, India & I was accountable for:
• Partnering with Business leaders & HR BPs to identify key capability areas to meet Org objectives; Understand Business specific learning needs to devise capability building plans
• Designing & Deploying Learning strategy for all Talent development initiatives encompassing Leadership, Digital/Technology & Domain capabilities- aligned to Org Competency framework
• Driving DE&I initiatives as per the diversity agenda; monitoring employee feedback data to devise & deploy programs to strengthen Org culture
• Ensuring a smooth transition for employees for WFH/Hybrid working, through skill development
• Identifying & developing Leadership bench strengths, design Hi-PO development programs
• Project Management of talent development and performance initiatives including Vendor selection & management
• Employing data analytics to provide quantitative & qualitative insights to support decision making for talent management & development
• Employee On-boarding through virtual & in-person methods
• Liaising with the regional and global teams to develop and implement development programs and initiatives, ensuring high levels of understanding of local context and driving participation and engagement through rigorous monitoring

May 2015 – Jul 2020 · 5 yrs 2 mos

• As Practice Head- Learning & Organizational Development, I led design & delivery of our human capital solutions. I was accountable for:
• Leading the design & delivery of transformation projects, OD Interventions & Learning solutions - from planning through to implementation - managing project resources & budgets effectively.
• Utilizing competence in LHH capabilities (Leadership Assessments & Development, Organizational Change Management, Organizational Design & development, Employee engagement & development) to solving complex client challenges.
• Creating new practices & POVs to strengthen the talent & organizational development practice for LHH
• Managing multiple projects & clients across sectors/industries & developing a strong collaborative partnership with key client stakeholders.
• Delivering profitable revenue through identifying & managing follow-on engagement opportunities & generating new client opportunities
• Leading internal development initiatives - creating and implementing strategic talent development plans to enhance the capabilities of the business development & operations teams. Work closely with business director to Identify key internal talent to nurture and shape into future team leaders.
• Developing strategies to assess the readiness of the business development team and facilitating interventions for knowledge & capability building and/or behavior changes for enhanced performance
• Building trust and collaborating with LHH teams in a global and virtual environment for key global projects

Jun 2011 – Apr 2015 · 3 yrs 10 mos

• As Manager- Learning & Development Design, I:
• Provided consultancy and expertise to a variety of projects including organization learning needs assessment, L&D strategy design & implementation, change leadership, culture transformation, workforce development across a diverse set of clients/industries
• Built & managed a high performing team of subject matter experts & deployed them effectively on projects. Provided leadership and direction to L&D Consultant(s) deployed on key projects
• created high quality learning courseware for a wide gamut of client interventions
• Standardized delivery through process implementation & audits, conducted TTTs for associate trainers/facilitators on LHH proprietary learning content to ensure consistent high quality delivery
• Spearheaded the Assessment & Development Centers practice at LHH- designed the ACDC Processes, Tool Kits, BARS, Assessor selection criteria- in addition to training the business development team on positioning the solution to prospective clients.
• facilitated programs, custom learning for senior levels and OD interventions as needed

Aug 2009 – May 2011 · 1 yr 9 mos

Oct 2007 – Jul 2009 · 1 yr 9 mos

• As Product Head, I was primarily accountable for facilitating learning to two diverse groups- Students & Professionals for 2 distinct categories of learning products. During my stint, I:
• Designed & delivered a focused soft skills module for insurance agents. Trained a record number of 800 employees for an insurance major in the region in one quarter
• Designed & delivered a soft skills programme for enhancing employability for 2400 students of Rajasthan Technical University
• Designed, developed and tested preparatory courseware for management aptitude tests such as ATMA & MAT
• Designed & Implemented marketing strategies which resulted in 40% growth of student enrollment.
• Established 3 new revenue streams that led to an incremental business growth of 24%.
• Streamlined center operations & established & implemented HR policies for the franchisee.

May 2006 – Oct 2007 · 1 yr 5 mos

• As Center Head & Senior Trainer, I was responsible for the overall profitability of the center through the following activities:
• Developing the Annual Business Plan for the center in collaboration with the Franchise Partner
• Sales of learning products in B2C [Students & individual walk-ins] & B2B [Educational varsities & corporate houses] mode.
• Recruiting the right staff for sales & operations.
• Conducting performance reviews and monitoring, target setting and incentive planning of the direct sales force.
• Training the Sales managers on basic marketing concepts, client interaction skills, and Business Communication
• Generating monthly status report on the center's performance for the Franchise head & HO.
• Monitoring progress of major client projects and managing key accounts through active engagement