Nikhil KR

Associate Partner

Bengaluru, Karnataka, India6 yrs 9 mos experience
Highly Stable

Key Highlights

  • Achieved a customer NPS of 92%.
  • Expert in complaint resolution and escalation management.
  • Proven track record in reducing repeat complaints.
Stackforce AI infers this person is a Customer Service Specialist in the Healthcare sector.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceComplaint Management

Other Skills

NPS ImprovementEscalation HandlingAccountingPatient CareSales ManagementStore ManagementProject ManagementAuditing

About

Complaint Management for the entire customer base and ensuring higher NPS (currently at 92%). Responsible for complaint closure and resolution within SLA. Reduction of repeat complaint and volume for the organisation through all the channels like contact centre, email. Have been handling all customer escalation single handily. Have been managing email.

Experience

6 yrs 9 mos
Total Experience
5 yrs 2 mos
Average Tenure
2 yrs
Current Experience

Meesho

Team Lead

May 2024 – Present · 2 yrs · Karnataka, India · On-site

Medlife.com

Customer Service Representative

Sep 2019 – Present · 6 yrs 8 mos

Complaint ManagementCustomer ServiceNPS ImprovementEscalation Handling

Pharmeasy

Customer Contact Specialist

Aug 2019 – Present · 6 yrs 9 mos · Bangalore Urban, Karnataka, India

Education

Don Bosco High School - India

Bachelor's degree

Jun 2014 – Jun 2017

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