Nikita Aggarwal — Operations Associate

🚀 I'm a results-driven Customer Experience & Operations Leader with over 7 years of experience in escalation management, real-time monitoring, fraud resolution, and team leadership — currently leading escalations at Blinkit. While I've built a successful career in customer operations, my academic foundation in Computer Applications (MCA, 2017) and passion for technology and problem-solving have led me to pivot toward a career in Python development and software engineering. 🔁 I'm currently upskilling in: Python, OOP, REST APIs, Flask/Django Database management (SQL, SQLite, PostgreSQL) Version control (Git/GitHub) & project development ✨ At Blinkit, I handle live fraud cases, high-value escalations, and workflow coordination under pressure. At Yodel UK (Webhelp), I led two LOBs, mentored team members into leadership roles, and drove operational excellence — experiences that now fuel my commitment to building user-focused, efficient, and scalable tech solutions. 🔧 Core Skills: • Python (in progress) | Git/GitHub | SQL | Flask • Real-Time Ops | Escalation Management | Fraud Handling • Team Coaching | CRM Tools: Salesforce, Zendesk, Citrix 🎯 I'm actively working on real-world coding projects and looking to contribute to a collaborative tech team. I'm open to internships, entry-level roles, or apprenticeship programs in Python or software development. Let’s connect if you’re hiring for tech roles, open to mentoring, or just want to talk about customer-centric development!

Stackforce AI infers this person is a Customer Experience and Operations Leader transitioning into Software Development.

Location: Gurgaon, Haryana, India

Experience: 8 yrs 6 mos