Jan 2023 – May 2025 · 2 yrs 4 mos · North Delhi, Delhi, India · On-site

• Managing Dark Stores in North Delhi with over 500 team members on daily basis.
• Managing Daily SLA (OTD, Fill rate, Customer complaints, Wastage, PPI, IPP etc..) store level and
• Cluster level.
• Monthly Planning of Instore manpower, Last Mile supply and Fleet.
• Hunting and scouting property for new location (As per DAU availability), Checking commercial rate
• along with Ops feasibility checking.
• Planning and optimizing space in the Store so that maximum utilization can be done to increase
• storage capacity along with Availability and revenue.
• Creating SOPs and implementing processes to improve the efficiency of team.
• Monitoring the overall functioning of the process, identifying improvement areas and implementing
• measures to maximize customer satisfaction level.
• Monitoring the supply of stock, raising request to fulfillment for Ad hoc vehicles deployment or
• Increase replenishment count.
• Managing the inventory to keep it at optimum stock level to fulfill the orders and prevent excess
• stocking to minimize expiry and losses.
• Conducted training session and updated the team members about the changes in policies.
• Maintained office records, files and assisted management in maintaining the attendance, leave of the
• team.
• Organized cross-different training to increase the efficiency of staff and optimize the cost

Aug 2020 – Dec 2022 · 2 yrs 4 mos · North Delhi, Delhi, India · On-site

Jul 2017 – Jul 2020 · 3 yrs · North Delhi, Delhi, India · On-site