Nishant Agarwal

CEO

Mumbai, Maharashtra, India16 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 14 years in digital innovation leadership.
  • Expert in customer engagement and digital strategies.
  • Proven track record in enhancing customer journeys.
Stackforce AI infers this person is a Fintech professional with expertise in digital business and customer engagement strategies.

Contact

Skills

Core Skills

User Experience (ux)Digital StrategyDigital Product DevelopmentStrategic PlanningMarket Analysis

Other Skills

Market KnowledgeKey MetricsInterpersonal CommunicationKey Performance IndicatorsBrokerageD2CBFSIExchange Traded DerivativesCreative Problem SolvingConsumer LendingSoftware as a Service (SaaS)Management ConsultingAnalysisBusiness StrategyFinancial Analysis

About

At Kotak Securities, my focus has been on revolutionizing the digital business through advanced customer engagement strategies and direct-to-consumer initiatives. Our team’s efforts have pioneered intuitive user experiences and innovative customer programs, enhancing the digital experience across the board. With over 14 years of leadership in digital innovation, my mission is to champion digital-first models and leverage hyper-personalization to enrich customer journeys. Collaboratively, we’ve mobilized resources to create streamlined, self-driven processes, significantly impacting customer activation and retention.

Experience

16 yrs 11 mos
Total Experience
2 yrs 9 mos
Average Tenure
4 yrs 7 mos
Current Experience

Kotak securities

Head - Digital Business

Oct 2021Present · 4 yrs 7 mos

User Experience (UX)Market KnowledgeKey MetricsInterpersonal CommunicationKey Performance IndicatorsBrokerage+5

Idfc first bank

2 roles

Personal Loans - heading innovation and customer journey development

Oct 2019Oct 2021 · 2 yrs

User Experience (UX)Market KnowledgeKey MetricsConsumer LendingInterpersonal CommunicationKey Performance Indicators+5

Senior Vice President - Digital and Fintech Alliances

Apr 2019Oct 2019 · 6 mos

User Experience (UX)Market KnowledgeKey MetricsConsumer LendingInterpersonal CommunicationKey Performance Indicators+4

Capital first limited

2 roles

Lead Planning & Strategy - Retail

Apr 2017Apr 2019 · 2 yrs · Mumbai Area, India

User Experience (UX)Market KnowledgeKey MetricsConsumer LendingInterpersonal CommunicationKey Performance Indicators+2

AVP - Planning and Strategy - Retail

Nov 2015Apr 2017 · 1 yr 5 mos · Mumbai Area, India

  • SPOC for Fintech alliances - legal to commercial agreements, go to market strategy
  • Strategic planning - new business lines, competitor analysis etc
  • Act as a sounding board to the Executive Director for strategic initiatives
User Experience (UX)Market KnowledgeKey MetricsConsumer LendingInterpersonal CommunicationKey Performance Indicators+3

Kpmg india

3 roles

Senior Consultant

Promoted

Apr 2014Nov 2015 · 1 yr 7 mos · Mumbai Metropolitan Region

  • Helped a leading financial services player for diversification. Assisted in providing market understanding and strategic direction for the new opportunity. Currently, the client has initiated the new division and plans to achieve INR 7,500 crores of assets in next 5 years.
  • Provided Small Industries Development Bank of India (SIDBI) a research report on the potential of financing of franchisees in India. We also compared Indian practices to International best practices through case studies and interviews to identify gaps in the current structure. We proposed a unique risk assessment approach and way forward to address this opportunity.
  • Assistance in setting up an NBFC for a leading financial services player. The NBFC plans to achieve USD 0.5 bn in assets in next 5 years
Market KnowledgeKey MetricsConsumer LendingInterpersonal CommunicationKey Performance IndicatorsBFSI+3

Consultant

May 2011Mar 2014 · 2 yrs 10 mos · Mumbai Metropolitan Region

  • Helped a leading FMCG player to identify opportunities in the pharmaceuticals sector. We identified potential areas for market entry, strategic imperatives and business models for the same. Helped CXO level executives understand the investment and financial aspects for the entry.
  • Assistance in Corporate Strategy formulation for an automotive company and articulation of Execution Roadmap. Work included Market Assessment, Industry Structure Analysis, Critical Success Factors identification, New Opportunity identification in LCV - Passenger segment, Value Analysis, Corporate Portfolio Planning at Group Level for the SBUs
  • Assistance in identifying Diversification opportunities and Business Adjacencies for a leading player in the biofuels sector. Work included identification of adjacent business areas, evaluation framework creation.
  • Other Projects Include:
  • Global Market Assessment for petrochemical products, to determine the product-mix for a refinery. Assessment included historical demand – supply analysis, demand forecasting, pricing forecast and competitiveness review
  • Identification of growth opportunities for an industrial products company, leveraging the Power sector growth in the country. Specific market assessments made around Gas Insulated Switchgears market
  • Growth Strategy for a mid-size IT company, with diversification opportunities in Education and Infrastructure Management
  • Assisted in developing market entry strategy for an upcoming infrastructure finance company. Conducted customer segmentation, as-is market analysis and gap analysis, evaluated the prevalent products in the market and crafted a liability strategy and product strategy for the client
  • Assisted in business process design for an upcoming general insurance company and helped in identification of key issues in the adoption of operating model, and creating differentiation in the Indian market.
Market KnowledgeKey MetricsInterpersonal CommunicationKey Performance IndicatorsMarket AnalysisStrategic Planning

Summer Intern

Jan 2010Jan 2010 · 0 mo

  • Worked on defining the vision for 2020 for a state government focusing on the industrial sector. Specific work included evaluation of strategic potential of gas from from TAPI/ IPI pipelines for fertilizers, commercial industries, city gas distribution and power generation and also built a financial model to arrive at the pricing estimates for the gas.The other part of the work included evaluation of potential for SEZs in the state based on the analysis of different industrial sectors.
Key MetricsInterpersonal Communication

Ims learning resources

Academic Instructor - Quantitative Ability

Aug 2008Jun 2009 · 10 mos

Pokarna limited

Assistant Chemist

Jun 2007Aug 2008 · 1 yr 2 mos

Education

XLRI Jamshedpur

Master of Business Administration (M.B.A.) — Marketing and Finance

Indian School of Business

CEE

Jan 2018Jan 2018

Indian Institute of Technology, Bombay

BTech — Chemical Engineering

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