Nishant Agarwal — CEO
At Kotak Securities, my focus has been on revolutionizing the digital business through advanced customer engagement strategies and direct-to-consumer initiatives. Our team’s efforts have pioneered intuitive user experiences and innovative customer programs, enhancing the digital experience across the board. With over 14 years of leadership in digital innovation, my mission is to champion digital-first models and leverage hyper-personalization to enrich customer journeys. Collaboratively, we’ve mobilized resources to create streamlined, self-driven processes, significantly impacting customer activation and retention.
Stackforce AI infers this person is a Fintech professional with expertise in digital business and customer engagement strategies.
Location: Mumbai, Maharashtra, India
Experience: 16 yrs 11 mos
Skills
- User Experience (ux)
- Digital Strategy
- Digital Product Development
- Strategic Planning
- Market Analysis
Career Highlights
- Over 14 years in digital innovation leadership.
- Expert in customer engagement and digital strategies.
- Proven track record in enhancing customer journeys.
Work Experience
Kotak Securities
Head - Digital Business (4 yrs 7 mos)
IDFC FIRST Bank
Personal Loans - heading innovation and customer journey development (2 yrs)
Senior Vice President - Digital and Fintech Alliances (6 mos)
Capital First Limited
Lead Planning & Strategy - Retail (2 yrs)
AVP - Planning and Strategy - Retail (1 yr 5 mos)
KPMG India
Senior Consultant (1 yr 7 mos)
Consultant (2 yrs 10 mos)
Summer Intern (0 mo)
IMS Learning Resources
Academic Instructor - Quantitative Ability (10 mos)
Pokarna Limited
Assistant Chemist (1 yr 2 mos)
Education
Master of Business Administration (M.B.A.) at XLRI Jamshedpur
CEE at Indian School of Business
BTech at Indian Institute of Technology, Bombay