May 2020 – Feb 2024 · 3 yrs 9 mos · Gurugram, Haryana, India

Nov 2019 – May 2020 · 6 mos · Gurugram, Haryana, India

• Built and structured a 40 member supply, account management and collection teams across
• Haryana
• Oversaw a P&L of INR 8.5Cr, handling ~187 SME accounts
• Worked with product and engineering teams to bring in product interventions for customers
• Worked with pricing, operations, and finance teams to ensure service delivery to customers

Jan 2019 – Oct 2019 · 9 mos · Gurugram, Haryana, India

• Built an 230-member Sales team spanning across 11 Countries to get demand from offline channels such as travel partners , corporates , events , etc.
• Designed goal sheets, KPIs and SOPs for the teams at multiple levels and ensured accountability through rigorous performance management mechanisms
• Set up a 13-member Sales Excellence team to drive process improvement, trainings & knowledge sharing, and coordination with HQ
• Ideated and built an in-house repair & maintenance team to support partner hotels, brought in new revenue of INR 70L month,and resulting in 15% savings for partner hotels
• New product development
• Worked with product teams to improvise and implement a several TA and Corp portals for Partner clients
• Enabled full-fledged demand app with multi-language & features helping in localisation of product
• Localized Partner App, making it one-point business centre for partners improving NPS

Jan 2018 – Dec 2018 · 11 mos

• Building up sales team in China from the very scratch
• Hiring resources , working closely with tech team to build sales tech , taking care of Sales ops as well
• Gave Training , product knowledge , end to end to process knowledge to all the team members
• Went from one city to another just to understand the business and travel structure of China
• Building up Sales tech AOP and Business AOP as well for 2018 and 2019
• Build up a team of 400+ sales members in 9 months and did around 21 Cr revenue month on month.
• Setting up process , KPI's , targets , incentives across China

Jan 2017 – Dec 2017 · 11 mos

• Heading Operations, Business Development and Customer Experience and handling P&L for Noida and Greater Noida micro market having GMV of 3.72crores
• Strategy:
• ! Successfully conceptualized new pathways to generate offline demand flow by carrying
• out pilot project which has now being implemented at PAN India level ! Steadily improved the percentage of happy customers from 75% to 88%
• Sales/Demand Management:
• Analyzing demand dependency in the regions and thus inducing appropriate supply
• strategies based on them
• Monitoring pricing decisions which involves take rate improvement and extensive market analytics
• Have worked on strategic alliances and partnerships to enhance the organization’s brand image and thus increasing the footfall
• Working closely with property managers to train them in rendering great service

Sep 2015 – Dec 2016 · 1 yr 3 mos

• 1. Partnering with existing properties across to market and build Oyo as a brand in different geographies
• 2. Launched cities like Udaipur, Mount Abu, Pushkar and signed more than 110 properties across Rajasthan
• 3. Responsible for maintaining commercially productive relationships with both new and old clients
• 4. Negotiated deals for around 32 properties which resulted into improved take rate and increased
• revenue
• 5.Played a crucial role in the winning run between Oyo and other competitors

Jul 2013 – Aug 2015 · 2 yrs 1 mo · Gurugram, Haryana, India

• APPLICATIONS: Transaction Business Management System(TBMS), Transaction Business Management Online(TBMO)
• RESPONSIBILITIES: Understood the functional point of view of TBMS and TBMO and worked upon all the SDLC phases of various User Requests (UR) including Requirement Gathering, Coding, Testing, Implementation, Post Production Support, Documentation and Status reporting to IBM management/Client
• PROJECT CATEGORIES
• ENHANCEMENT: Worked upon Development Bank of Singapore (DBS) project under TBMS,TBMO applications where enhancement of existing modules were required. These applications covered on-line functionality as well as batch processing
• REGRESSION SUPPORT: Provided regression support for TBMS and TBMO applications wherein ensured the high availability of the application on-line and batch environments
• BUSINESS AS USUAL (BAU): Problem Management: Worked upon various kinds of problem tickets reported by application users and resolved them within the predefined/agreed Service Level Agreement (SLA)
• CHANGE MANAGEMENT: Worked upon Change Request (CRs) for rolling out all sort of changes into Production/Disaster Recovery environments. Automation: Automated the process of monthly and yearly monitoring activities
• INNOVATION DRIVE: As part of IBM’s core values “Innovation that Matters”, Regional Innovation Program is conducted in DBS project annually to tap ideas which could bring a change in process, method, tool