Nivedha Venkatesh

CEO

Bengaluru, Karnataka, India11 yrs 9 mos experience

Key Highlights

Led support operations at Postman and Zapier.
Designed fellowship programs for aspiring founders.
Advocate for async-first work culture.

Stackforce AI infers this person is a SaaS professional with strong expertise in customer support and operations.

Contact

Skills

Core Skills

Product DevelopmentCustomer SupportEntrepreneurshipOperations

Other Skills

Support OperationsAutomationProgram DesignEvent PlanningCustomer CommunicationSupport EngineeringTeam LeadershipUser ExperienceRemotePublic SpeakingCommunication SkillsPeople SkillsStart-upsMarketing StrategyMarketing

About

A marketing grad who ended up leading teams at some of the most technical products in the world like Postman & Zapier. I've been fortunate to help several folks enter tech from different backgrounds by being an example of this transition. I do this pro bono because this work feeds my soul. Collectively, I've spent over 200 hours on such conversations and will be spending 1000s more throughout my career I watched my dad build a SaaS business in 1997. A journey with lots of ups and downs. And now that bug has finally bitten me as I start my own journey to build a product and team that embodies all of the best pieces from the places I've worked at I'm a hardcore believer in async-first work!

Experience

11 yrs 9 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 6 mos

Current Experience

The momentum studio

Founding Fellow

Nov 2025 – Jan 2026 · 2 mos

Mentored by Wingman's CEO, Shruti Kapoor, only the best of the best.

Pageloop

Co-founder, CEO

Nov 2024 – Present · 1 yr 6 mos · San Francisco, CA · Remote

Solving a very hard problem (maintaining Support content), for my very beloved function (Support).
Backed by Afore.vc, the world's largest pre-seed fund.

Product DevelopmentCustomer SupportOperations

Antler

Founder in Residence

Feb 2024 – Jul 2024 · 5 mos · Bengaluru, Karnataka, India

ChatGPT made me do this. Could not pass up an opportunity to learn to build something. Made great friends.

Saasboomi

SaaSBoomi Fellow

Jul 2023 – Dec 2024 · 1 yr 5 mos

Designed the fellowship program for first-time founders. Designed multiple large-scale event agendas.

A pause

Contemplation

May 2023 – Aug 2023 · 3 mos

A 3000-mile road trip from Bengaluru to Spiti (Himalayas).
First Vipassana (11-day silent meditation).
Adopted a pregnant, feisty, female Ginger cat.
She gave birth to 4 kittens in front of me.

Postman

Support Engineering Manager, APAC & EMEA

Jun 2022 – May 2023 · 11 mos

Led Support Operations. Replaced dated manual processes with automations.
Biggest leap in Escalation resolutions.
Managed all APAC & EMEA Support Engineers.
Ensured Support got a seat at the table with Product.
Designed Customer Comms for the V8 launch with the Head of Product.

Support OperationsAutomationCustomer CommunicationCustomer SupportOperations

Zapier

2 roles

Team Lead, Support Engineering

Promoted

May 2020 – Jun 2022 · 2 yrs 1 mo

My team had the highest % of lateral moves. Front-end Engineering, Support Escalations, and PM, all while they consistently met every Support KPI.
Co-designed the first ZapConnect event (hello Covid) with Events Marketing. I led the User Experience for 20,000 online attendees.

Support EngineeringTeam LeadershipCustomer Support

Support Engineer & Senior Support Engineer

Jul 2017 – May 2020 · 2 yrs 10 mos

Fastest promotion to Senior Support Engineer. I found workarounds for problems deemed impossible to solve.

Recruiterbox

2 roles

Customer Success Manager

Jun 2016 – Jul 2017 · 1 yr 1 mo · Bangalore

Set up the Customer Success function while itching to get back to Support.

Customer Support Engineer

Jan 2016 – Jun 2016 · 5 mos · Bangalore

Primary glue b/w Engineer, Product, and Support teams. Lead Voice of Customer and got the Support team a seat at the Product table.

Exotel

2 roles

Customer Success Manager

May 2015 – Jan 2016 · 8 mos · Bengaluru Area, India

Managing and growing key accounts like Uber. Still loved my Support role more.

Customer Support

Jan 2015 – May 2015 · 4 mos · Bengaluru Area, India

First Support hire. Hired the Head of Support, set up Freshdesk from scratch, and hired + coached all new Support Reps.
First taste of Support, a career-defining time.

D. e. shaw india software private limited

Talent Acquisition Specialist

Sep 2013 – Dec 2014 · 1 yr 3 mos · Hyderabad

Fastest time from operations to leading IIT campus recruitments. Very fancy job!

Indian school of business

Research Intern

Oct 2012 – Dec 2012 · 2 mos · Greater Hyderabad Area

Worked with students of ISB on a project for developing marketing strategies for ISayOrganic, an organic start up company

Bmw india

Intern, Accounts Department

Apr 2012 – Jun 2012 · 2 mos · Chennai Area, India

Worked closely with the Accounting team during the KPMG audit season. My tasks ranged from finding invoices in a dark store room to sitting in meetings with the CEO of BMW (B M Vee, I learned)
I went to the production line at every opportunity because I love cars!