Jun 2022 – Nov 2022 · 5 mos · Mumbai, Maharashtra, India

Feb 2022 – Jun 2022 · 4 mos · Mumbai, Maharashtra, India

Jul 2021 – Feb 2022 · 7 mos · Mumbai, Maharashtra, India

• As a part of the Revenue team I work alongside the Sales and the Product Teams to help businesses navigate modern-day Digital Marketing challenges and unlock growth
• Responsible for nurturing and maintaining strong relationships with CXOs and key decision-makers and influencers in the client organization
• Drive product demonstrations to showcase WebEngage's business offerings through the creation of business proposals, Proof of Concepts, presentations, and design of usecases and value propositions after having identified customer requirements and pain points.
• Collaborate with cross-functional teams to review and analyze technical requirements/business process needs of clients RFP / RFI and create end-to-end responses to RFPs / RFIs.

Aug 2019 – Jul 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

• ~ Deep understanding of AWS services like Connect, Lex, API Gateway, Lambda, Cloudwatch, Cloudfront, Transcribe, Translate, Comprehend etc..
• EC2 - ELB, ASG, EBS, Security Groups etc
• Database - DynamoDB (including DAX and Streams), S3, RDS
• Security - IAM, KMS, Cognito etc..
• Networking - VPC, Subnet, NAT, NACL
• ~ Expertise in continuous deployment and testing techniques, along with documentation.
• ~ Spearheading the overhaul of the Wipro HOLMES Remote Digital Contact Centre (prototype) thereby launching over 20 features in one quarter to enhance customer experience, ensure the reduction of average handling time by almost 30%, 2 times faster resolution of customer queries, and created scalable infrastructure and 24x7 availability.
• ~ Collecting data and feedback from users and stakeholders to bring continuous improvement and to ensure Effortless Experience in Banking for Customers (prototype), and launched features which lead to increase in efficiency in Customer Onboarding in Banks by 5 times, and reduction in overall cost of operations by almost 40%
• ~ Synchronizing cross-functionally with design, engineering, and sales teams, designing end-to-end solutions as per customer requirements.
• ~ Ideating and executing detailed product roadmaps and features, ensuring delivery of the same in every sprint, and maintaining a cost tracker for tracking weekly costs for solutions
• ~ Heading the team looking into the activities of the Prototyping team, and performing day-to-day scrums ensuring task completion within deadlines
• ~ Designing end-to-end solutions as per customer requirements, and delivering new features by showcasing multiple demos to internal stakeholders and to C-suite executives such as the CIO & COO of Wipro

May 2018 – Jul 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Mentored several teams of Interns over 6 months, organized daily scrums within the team members, executed project plans and delivery commitments, enhanced productivity under tight deadlines, and monitored and reported project status to management and stakeholders
• Arranged and partook in account-level team-building or fun activities, and as a core team member, organized training sessions, maintained SharePoint portal of the team to share relevant materials post a knowledge sharing session, and created weekly newsletters for knowledge enhancement
• Shifted to technical roles, learnt Business Intelligence tools like Tableau, Looker, etc. and basics of Languages like Python, and designed, built, and deployed a bug-free feature called "SmartGraph" in SNIPE, with the assistance of IBM Watson NLC API

Aug 2016 – Apr 2018 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Worked with the Vice President, Domain Architects, and Consulting Partners for managing revenue reports of the entire Communications BU of the organization, and creating KPI dashboards and insightful reports in Excel for top telecom operators for FY'17
• Commenced the tenure in Communications BU as a UI/UX Designer, designed user journeys wireframes for an e-commerce website, which was later presented at Mobile World Congress (MWC)'17 to a crowd of 100,000+ participants

Jan 2016 – Jun 2016 · 5 mos · Pune

• Underwent 6 months of rigorous training and evaluation in several areas like Business Support Systems, Operations Support, Telecom Network Architecture, and Analysis, serving as a technical base for my full-time role as a Business Analyst in the Communications Business Unit at Wipro.

Jun 2015 – Jul 2015 · 1 mo · Mumbai Area, India

• Researched and analyzed customer complaint data from across India using Customer Experience Management (CEM) Tools.
• Generated actionable insights in the form of a report to improve Customer Experience, which was later utilized by Operations Team for further scrutiny of the issue.
• Improvised Video Streaming time by analyzing total time taken to stream videos in every single circle, with data forwarded to RF team for further analysis.

Dec 2014 – Dec 2014 · 0 mo · Bahrain

• Underwent studies on PID's and SAMA control drawings
• Attended a special training program on DCS and PLC overview

May 2014 – Jun 2014 · 1 mo · Mumbai Area, India