Apr 2021 – Mar 2025 · 3 yrs 11 mos · London, England, United Kingdom · Hybrid

• Planview is a leading provider of portfolio and work management solutions, recognized as a leader in the Gartner Magic Quadrant. The company offers tools for project management, resource planning, and enterprise agility, used by organizations to improve strategic execution and operational efficiency.
• Led the EMEA Professional Services Practice for Clarizen, expanding responsibilities to include Changepoint and Daptiv businesses post-acquisition.
• Directly managed an international hybrid team of 10 FTEs, including Engagement Managers, Consultants, and Solution Architects. Provided mentorship, career development, and conducted annual performance reviews.
• Oversaw 15+ contractors and partners for ongoing project engagements, ensuring successful delivery.
• Successfully integrated three cross-product professional services teams into a high-performing, collaborative and cohesive unit.
• Led resource management and utilisation efforts, optimising efficiency to increase utilisation, reduce waste, and ensure value-driven customer outcomes.
• Acted as Project Sponsor for complex, multi-month enterprise projects ensuring successful delivery and customer satisfaction.
• Collaborated closely with Sales and Presales to secure new business, owning the scoping and development of all PS Statements of Work (SOWs) across three product lines.
• Oversaw PS sales and revenue management, driving bookings and revenue growth.
• Partnered with Sales and Product teams to design and launch new fixed-price service packages, adapting to evolving market demands while enhancing client value and reducing internal costs.
• Achieved a 56% increase in quarterly revenue over two years through strategic execution and service innovation.

Dec 2018 – Apr 2021 · 2 yrs 4 mos

• Clarizen was a SaaS based project and portfolio management software provider, recognized for its collaborative work management solutions. The company offered tools to help organizations plan, execute, and track projects efficiently. Clarizen was acquired by Planview in 2021
• Led an international professional services team, delivering seamless SaaS onboarding and training to enterprise clients of Clarizen’s PPM / PSA solution.
• Reported directly to the Chief Customer Officer (CCO), presenting in Customer Quarterly Business Reviews; previously reported to the COO and VP of Customer Success.
• Owned PS sales and revenue management, driving bookings and revenue growth.
• Managed resource allocation and team utilization to maximize efficiency and profitability.
• Collaborated with Sales and Presales to develop competitive offers, owning the creation of all PS Statements of Work (SOWs).
• Led a high-performing team operating at a 33% margin at the time of acquisition by Planview.
• Directly managed 6 internal team members, providing mentorship, career development, and conducting annual performance reviews.
• Oversaw 10+ contractors for ongoing project engagements, ensuring successful delivery.
• Owned all EMEA PS engagements, driving customer success and operational excellence. Acted as the senior escalation point for client issues, ensuring swift and effective resolution.
• Recruited and mentored a high-performing team of Project Managers, Consultants, and Solution Architects, cultivating a culture of collaboration and innovation.

Mar 2015 – Dec 2018 · 3 yrs 9 mos

• Led the onboarding of key enterprise customers, including KPMG, SITA, AngloAmerican, and IKEA, for Clarizen’s SaaS-based PPM solution. Ensured seamless implementation, timely delivery, and exceptional customer satisfaction.
• Project managed API integrations with customer internal systems (HR, Finance, CRM).
• Primary point of contact for customers, managing a diverse range of responsibilities including project management, requirements definition through workshops, technical solution configuration, and post-onboarding support, while fostering strong long-term customer relationships.
• Management of resources to ensure successful solution delivery to budget.

Mar 2011 – Mar 2015 · 4 yrs · London, United Kingdom

Aug 2009 – Mar 2011 · 1 yr 7 mos

Jan 2008 – Mar 2011 · 3 yrs 2 mos

Jan 2008 – Jul 2009 · 1 yr 6 mos

Dec 2004 – Jan 2008 · 3 yrs 1 mo

Jan 2003 – Dec 2004 · 1 yr 11 mos

Jan 2002 – Jan 2002 · 0 mo