Pavan Gowda.R

Customer Success Manager

Bengaluru, Karnataka, India6 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in driving customer success and digital transformation.
  • Proven track record in technical presales and solution architecture.
  • Passionate storyteller with a strong community engagement focus.
Stackforce AI infers this person is a SaaS Customer Success Manager with strong technical presales expertise.

Contact

Skills

Core Skills

Customer SuccessDigital StrategyTechnical PresalesSolution ArchitectureSalesMarketingProject ManagementBrand Design

Other Skills

Cloud ApplicationsCustomer RetentionCustomer ExperienceCross-SellingUpsellingRevenue & Profit GrowthC-Suite SellingRelationship BuildingTechnical AccountingSalesforce.comIT Business AnalysisProposal PreparationStorage Area Network (SAN)VMwareVMware Infrastructure

About

As a Customer Success Account Manager (CSM) at Adobe, I help brands maximise ROI across Adobe’s ecosystem - from Document Cloud to Creative Cloud - by driving adoption, unlocking value, and enabling long-term customer success. My approach blends consultative partnership, data-driven insights, and a relentless focus on outcomes. Previously, as a Presales Solutions Consultant and Solution Architect at Dell, I specialised in delivering tailored IT solutions across Cloud, Data Centre, and on-premises storage, servers, and networking, with a deep understanding of client challenges and enterprise environments. Beyond tech, I’m a passionate storyteller, content creator, and emcee, deeply rooted in Yakshagana and Indian heritage. I actively contribute to the IEEE community, staying ahead of tech innovation and applying it in everything I do—from professional work to social impact. 📸 I explore creativity through photography, art, and social entrepreneurship - believing in technology with purpose and community with compassion. Let’s connect if you’re into customer success, digital transformation, culture, or collaboration that drives real change. Email📧: connectwithpavangr@gmail.com Note: Opinions are my own and do not represent my employer.

Experience

6 yrs 6 mos
Total Experience
1 yr 4 mos
Average Tenure
6 mos
Current Experience

Confluent

Customer Success Manager

Nov 2025Present · 6 mos · Bengaluru

Adobe

Account Manager

Apr 2025Oct 2025 · 6 mos · Bengaluru

  • As Customer Success & Account Manager at Adobe, I led strategic customer relationships across enterprise, SMB and mid-market segments, driving measurable growth, retention, and transformation through Adobe’s Creative and Document Cloud solutions.
  • I spearheaded customer success strategies that elevated adoption, optimised ROI, and unlocked new revenue streams. My focus was on translating customer vision into business impact - aligning Adobe’s capabilities with each client’s strategic roadmap.
  • I built and nurtured C-suite partnerships, driving executive alignment and embedding Adobe solutions into customers’ core digital ecosystems. Through disciplined account planning, I identified and executed expansion opportunities, including cross-sell and up-sell opportunities, scaling value across functions and geographies by exceeding the quarterly sales targets and driving revenue pipeline
  • I orchestrated cross-functional collaboration between product, engineering, and marketing teams to deliver seamless experiences, while serving as the voice of the customer to influence innovation and continuous improvement.
  • In every engagement, I drove clarity, accountability, and measurable outcomes - turning relationships into growth engines and ensuring Adobe remained an indispensable strategic partner to its customers.
Digital StrategyCloud ApplicationsCustomer SuccessCustomer RetentionCustomer ExperienceCross-Selling+7

Dell technologies

2 roles

Presales Solutions Architect

Promoted

Aug 2023Apr 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

  • As a Presales Solutions Architect, I'm responsible for championing ground-breaking innovations with technical expertise to customers of all kinds from SMBs to Big enterprises. As a customer Solution Architect, I operate at the leading edge of tech knowledge & and make a difference. Our Field Sales and Pre-Sales professionals rely on me as a trusted advisor for technical and consultative support on a full range of Dell Technologies Storage products and services, helping solve customer's IT and infrastructure challenges.
Customer ExperienceCustomer SuccessTechnical PresalesProposal PreparationSolution ArchitectureCloud Applications+28

Associate Sales Engineer Analyst (Customer eXperience Engineer)

Jul 2021Jul 2023 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

  • Provides qualitative and quantitative presales solution services to field Solution Architects and System Engineers across a wide range of activities in the DADD phase including Solution research, Solution Sizing, Tailor-made Network and storage configuration and quoting, IT Infrastructure drawing, Data Collection, RPQ, Power and Savings Cooling calculations, Get modern factories, Whiteboard conversions, Rack elevation diagrams and RFP over pre-defined SLA's according to the unique customer asks.
Technical PresalesCloud ApplicationsStorage Area Network (SAN)

Ieee tems: technology and engineering management society

Secretary

Jan 2021Feb 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

  • As a Secretary of the TEMS India region, I led the strategy, operations, communication, and coordination of PAN India techno-management activities, Volunteer and member-driven initiatives, conferences, Industry Forums, Events, and Webinars alongside other technology and management initiatives. We Help IEEE members and non-members to maintain essential engineering management skills. Our Focus Lies on
  • 1.Moving Product/Services from Idea to Market.
  • 2. Identifying and Implementing Successful Projects and Systems.
  • 3. Integrating Technology for Capability and Productivity.
  • 4. Developing from Engineer to Leader.
  • 5. Balancing the Norms of Society, Government, and Regulators. We are also the premier resource of essential management and leadership knowledge. We are Leaders Enabling Projects/Services Success For Good.
  • Web: https://www.ieee-tems.org/
  • Past Volunteer roles with the IEEE TEMS India team include
  • 1. Webinar Activities Coordinator.
  • 2. Publicity Coordinator.
  • 3. Social Media Coordinator
  • TEMS India Student Team as a:
  • 1. Graphic Designer
  • 2. Content Writer.
  • 3. Social Media Manager

National engineering olympiad

Marketing And Business Development Intern

Apr 2020Dec 2020 · 8 mos · Bengaluru, Karnataka, India · Remote

Project DesignCorporate CommunicationsTechnical PresalesProposal PreparationSolution ArchitectureCloud Applications

Scholarly science

Product Management Intern

Apr 2020Dec 2020 · 8 mos · Bengaluru, Karnataka, India · Remote

  • Designed, developed, and launched online courses and internship programs for students in their final and pre-final year at college.
Account ManagementSalesMarketingCustomer SuccessPublic Speaking

Coding ninjas

Intern- Campus manager

Apr 2020Aug 2020 · 4 mos · Bengaluru, Karnataka, India

SalesMarketingProject ManagementCommunity Relations ManagementPublic SpeakingCommunication

Infobip

Presales Engineer

Feb 2020Apr 2021 · 1 yr 2 mos

  • I helped in creating ideas and design technical solutions for clients' needs. Also helped propose business solutions to clients and helping them evolve their businesses. I also learned and worked on the following key aspects:
  • 1.Developing project scope and objectives.
  • 2. The technical side of products and services • Exploring Ways to integrate Infobip messaging services into various solutions.
  • 3. Explored operator partnerships, and CpaaS technologies, helping to deliver tailored SaaS solutions according to clients' needs. It was a role that made me understand the value of engineers in an environment.

Unschool

Community Influencer

Jan 2020May 2020 · 4 mos · Bengaluru, Karnataka, India · Remote

SalesBrand DesignOperations ManagementCommunity EngagementProduct MarketingMarketing

Xiaomi india

Intern

Jan 2020Jan 2020 · 0 mo · Bengaluru, Karnataka, India · On-site

  • (Chosen from a pool of over 19,000 applicants nationwide for a 1-Day Internship). Explored diverse verticals, core values, company culture, products, and upcoming projects. Completed an on-the-spot assignment under the guidance of the Head of Retail Marketing.

Unmaad - cultural festival of iim bangalore

Marketing And Business Development Intern

Dec 2019Feb 2020 · 2 mos · Bengaluru, Karnataka, India · Remote

SalesMarketingLeadershipCommunity EngagementCommunication

E-cell, iit bombay

Business Development Intern

Jul 2019Apr 2020 · 9 mos · Bengaluru, Karnataka, India · Remote

SalesMarketingProject ManagementPublic SpeakingCommunication

Antaragni, iit kanpur

Business Development Intern

Jul 2019Mar 2020 · 8 mos · Bengaluru, Karnataka, India · Remote

Account ManagementSalesMarketingCommunity EngagementCommunication

International organisation of software developers

Business Development Intern

Jul 2019Feb 2020 · 7 mos · Bengaluru, Karnataka, India · Remote

SalesMarketingAdvertisingOperations ManagementCommunication

Entrepreneurship cell iit kanpur

2 roles

Marketing And Business Development Intern

Jul 2019Feb 2020 · 7 mos · Bengaluru, Karnataka, India · Remote

MarketingLeadershipOperations ManagementCommunity EngagementCommunication

Marketing And Business Development Intern

Jul 2019Feb 2020 · 7 mos · Bengaluru, Karnataka, India · Remote

SalesProgram ManagementEvent ManagementCommunicationProduct MarketingMarketing

Rendezvous iitd

Marketing And Business Development Intern

Jul 2019Oct 2019 · 3 mos · Bengaluru, Karnataka, India

Brand DesignWorkplace CultureCorporate CommunicationsOrganizational CultureRetail Marketing

Casio india

Marketing Intern

Jul 2019Sep 2019 · 2 mos · Bengaluru, Karnataka, India · Remote

  • Collaborated with CASIO India and a student community of over 4,000 at college, aiding students in optimizing their academic journey through the use of CASIO's cutting-edge products. Achieved the successful conversion of more than 50 leads into sales within a 60-day timeframe.
MarketingCommunity Relations ManagementEvent ManagementCommunity EngagementPublic Speaking

Aarohi, vnit nagpur

Intern

Jul 2019Jul 2019 · 0 mo · Bengaluru, Karnataka, India · Remote

SalesMarketingAdvertisingCommunity Relations ManagementPresentation SkillsCommunity Engagement+3

Internshala

Internshala Student Partner(ISP) - 10.0, 13.0, 18.0

Aug 2018Dec 2020 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India · Remote

  • As an Internshala Student Partner (ISP), I served as a liaison between Internshala and my college community. I played a crucial part in promoting Internshala's initiatives, connecting students with valuable opportunities, and fostering a culture of learning and professional development on my campus. My Key responsibilities include:
  • 1. Promoting Internshala:
  • Creating awareness about Internshala's services and offerings among your peers and on campus.
  • Implementing innovative marketing strategies to increase the visibility of Internshala.
  • 2. Organizing Events:
  • Planning and conducting events, workshops, and seminars in collaboration with Internshala to facilitate skill development and career guidance.
  • Hosting Internshala-sponsored activities to engage and educate fellow students.
  • 3. Assisting with Internship Placements:
  • Guiding my peers on how to effectively use Internshala for finding internships.
  • Providing support and insights into the internship application and selection process.
  • 4. Feedback and Improvement:
  • Collecting feedback from students regarding their experiences with Internshala.
  • Sharing constructive feedback and suggestions with Internshala to enhance their services.
  • 5. Social Media Management:
  • Actively managing and promoting Internshala on various social media platforms.
  • Creating content, updates, and posts to keep the student community informed and engaged.
  • 6.Representing Internshala:
  • Being the face of Internshala on my campus and at various events.
  • Represented Internshala positively and professionally.
  • 7. Reporting:
  • Regularly update Internshala on my activities, achievements, and challenges.
  • Providing insights into the student community's needs and expectations.
  • Being an Internshala Student Partner was an exciting opportunity to develop leadership and communication skills, contribute to the growth of my peers, and build a strong network within my college and beyond.
Account ManagementSalesProject ManagementInformation Technology

The akshaya patra foundation

Project Management Intern

Jul 2018Aug 2018 · 1 mo · Bengaluru, Karnataka, India · On-site

  • 1. Actively contributed to Rural and Government School Education initiatives by conceptualizing and establishing AIKYA Leadership Forums in prestigious institutions across Bangalore.
  • 2. Initiated and led active collaboration with over 70 organizations, including leading multinational corporations, and universities, and successfully launching 50+ Leadership Forums aimed towards fostering social entrepreneurship, community development, and promoting social leadership.
SalesMarketingData ResearchEvent ManagementCommunication

The climber

Intern

Jul 2018Aug 2018 · 1 mo · Bengaluru, Karnataka, India · Remote

  • As an intern at The Climber/MyCaptain, I was actively involved in content curation, marketing, sales, and social media marketing of Mycaptain's e-learning courses across a wide variety of skills and topics. My responsibilities included meticulously curating educational content, implementing targeted marketing strategies to drive enrollment, facilitating seamless sales processes, and engaging with the audience through various social media channels. I was dedicated to ensuring that the courses reach and resonate with aspiring learners, contributing to a dynamic and thriving educational community.
MarketingStrategic NegotiationsProject ManagementData ResearchProject DesignCorporate Communications+2

Ministry of science and technology, government of india

Intern- INSPIRE

Jul 2014Jul 2014 · 0 mo · Bengaluru, Karnataka, India · On-site

  • Innovation in Science Pursuit for Inspired Research (INSPIRE)- A Science Nurture Camp sponsored by the Department of Science and Technology, catered to academically meritorious students entering 11th grade. The program provided valuable insights into diverse scientific domains, delivered by esteemed professors from top institutions such as IISc, IIA, SSCU, GKVK, TIFR, IIGM, Agumbe Rainforest Research Station, Bangalore University, and JN Planetarium.
  • Website: https://www.indiascienceandtechnology.gov.in/conferences-and-seminars/science-camps-festivals/dst-inspire-science-internship-camp
  • Inspire: https://online-inspire.gov.in/
Account ManagementSalesMarketingStrategic NegotiationsProject ManagementData Research+3

Education

Visvesvaraya Technological University

Bachelor of Engineering (B.E)

Aug 2016Oct 2020

Jain (Deemed-to-be University)

Master of Social Work - MSW — Social Work

Jan 2026Apr 2028

JAIN College

Pre-University (Class 11 and 12) — PCME

May 2014Jun 2016

MSS

High School

Apr 2014Present

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