Pijush Pathak

Operations Associate

Guwahati, Assam, India11 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

8+ years in customer-facing roles
Successful launch of multiple transportation services
Strong leadership and team management skills

Stackforce AI infers this person is a Transportation Operations Manager with strong business development expertise.

Contact

Skills

Core Skills

Business DevelopmentCustomer Relationship Management (crm)Human Resources

Other Skills

Google DocsPeople ManagementLeadershipQuality ManagementCustomer SatisfactionSupplyMarketing StrategyMarket ResearchTeamworkSocial Media MarketingProblem SolvingCustomer ServiceGoogle SheetsMicrosoft WordMicrosoft Excel

About

Dynamic and result oriented community representative with 8+ years of experience in customer facing role. Had a background in HR and customer service. I come with a background in PGDM in Marketing and HR. I am one of the resourceful professional with excellent interpersonal skills. Excellent Team Lead experience and responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. I am a problem solver by creating a light environment.

Experience

11 yrs 5 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 5 mos

Current Experience

Rapido

Deputy Manager

Jan 2022 – Present · 4 yrs 5 mos · Guwahati · On-site

KEY RESPONSIBILITIES:
To Ensure all operations are carried out in an appropriate manner
To Improve operational management system, process and ensure best practices are followed and formulate strategic and operational objectives
To ensure end to end adequate number of Supply/Riders/Fleets on streets in city operation for the zone/area
Collaboration with other institutions for better growth in rides
Over all handling B2B, B2C and C2C at city level and also expanding in new cities
Build process to meet our business objectives and ensure compliance
Inventory Management and Inventory Counting Preparing comprehensive report on operational performance, presenting findings to senior management for strategic planning
Sources vendors and suppliers for business needs and negotiated term for optimum service delivery.
Performing ATL and BTL activities within the city
ADDITIONAL INFORMATION:
Successfully launched Rapido Bike Taxi service in Tezpur and Agartala City (2023)
Successfully launched Rapido Cab Services in Guwahati City and successfully growing the market. (2023)
Successfully launched Rapido Auto Services in Guwahati City and successfully growing the market. (2025)
Successfully tied up with Guwahati Railway Station for Rapido Booking Booth to increase FTUs (2026)
Successfully tied up with Guwahati Airport for Rapido Booking Booth to increase FTUs (2026)

Business DevelopmentGoogle DocsPeople ManagementLeadershipCustomer Relationship Management (CRM)Quality Management+8

Uber

OPERATION CONSULTANT.

Jun 2018 – Dec 2021 · 3 yrs 6 mos · Guwahati Area, India

⮚ During the first couple of days I was working with XLI (Xchange Leasing India Ltd.) for few days.
⮚ I was the first member of the Arrear Collection Project, where I was responsible for providing
information to driver about UPI, Installation of UPI and link to the Carbon app.
⮚ Used to follow up the whole process and Collecting the Negative balance from the driver and
partners.
⮚ Working on spreadsheets for Waitlisting Drivers and partners for non compliance of UPI.
⮚ Worked on Pilot 50 Project, where Guwahati was the first in Pan India to introduce the project.
This project was all about installing maximum number of VPA in first 50 driver partner and
positively collect the arrears amount from them in certain period of time. And we Successfully
completed the project.
⮚ Organize meetings with waitlisted drivers and solve the issues.
⮚ Onboarding new vehicles in Guwahati.
⮚ Used to onboard new joiners and train them.
⮚ Worked in Project Sahara.
⮚ One of the member to Launch Uber Rides in Patna City.
⮚ I am one of the core member to launch UBER MOTO and currently leading the MOTO team in
Guwahati.

Google DocsBusiness Development

M/s rmp associates

Senior Recovery Executive

Nov 2015 – May 2018 · 2 yrs 6 mos · Guwahati Area, India

⮚ Responsible to perform all office & staff related duties.
⮚ I use to handle recovery team and responsible for solving the issues raised be customers.
⮚ Used to visit Banks for empanelment and allotment of cases.
⮚ Used to visit customer for recovery of loan, seizure of vehicle, possession of property etc.
⮚ Prepare all agency reports and handle all accounts related activities

Google DocsBusiness Development

Indian institute of banking and infromation technology

HR Manager

Oct 2014 – Oct 2015 · 1 yr · Guwahati Area, India

My responsibilities are to perform all HR related duties.
I have prepared the HR Policy for the organization.
I did Recruitment & Selection process. It includes
Manpower planning
Coordinating and scheduling interview
Taking interview and shortlisted candidates
Reference checking and over viewing of relevancy of documents.
Generation and issuance of offer letter and appointment
Completion of joining formalities.
On Boarding Process:
Handling employee induction & orientation program.
Responsible for complete on boarding process right from explaining job responsibilities to provide necessary tools & Resources.