Pradeep Billu

Product Manager

Bengaluru, Karnataka, India19 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16 years of experience in e-commerce and product management.
Achieved 100% user adoption for a major product initiative.
Improved website loading times significantly across multiple platforms.

Stackforce AI infers this person is a seasoned e-commerce and product management expert with a focus on digital transformation.

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Skills

Core Skills

Product ManagementE-commerceProduct InnovationProcess Optimization

Other Skills

Active DirectoryAgile MethodologiesBusinessBusiness AdvisoryBusiness DevelopmentBusiness Growth StrategiesBusiness IntelligenceBusiness Process ImprovementBusiness StrategyConsultingCross Functional Team LeadershipCustomer ExperienceCustomer ObsessionCustomer RelationsDigital Strategy

About

I am a product expert with over 16 years of experience in leading and managing e-commerce operations, digital transformation, and strategic planning. I have an executive MBA in product leadership from the Institute of Product Leadership, and I have worked with global companies such as Amazon, Brady Corporation, and CGI. My mission is to deliver customer-centric and innovative solutions that enhance the user experience, optimize business processes, and drive the growth and profitability of the organizations I work with. As the VP of Products at Hype Luxury, I directed the product and program roadmap for the luxury e-commerce platform and implemented features based on customer behavior and feedback. I also streamlined the communication channels and guided the teams to improve product quality and performance. Previously, as a Senior Product Manager at Amazon, I originated a three-year product vision for the COMET project. I achieved a 100% user adoption goal for a product that scaled from 36 teams to 72 teams. I have also contributed to the entire lifecycle of e-commerce applications, reduced the loading time of 185 websites, and improved the responsiveness of application load time by 90%. I have received multiple accolades and awards for my work, including the Employee of the Year 2017 at Brady, and the Paper Presentation on Biometric and Artificial Intelligence.

Experience

19 yrs 2 mos

Total Experience

2 yrs 8 mos

Average Tenure

6 yrs 7 mos

Current Experience

Amazon

Sr Product Manager

Nov 2019 – Present · 6 yrs 7 mos

ACHIEVEMENTS
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● Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession]
● Originating a 3-year product vision to re-shape the COMET. [ownership]
● Achieved 100% user adoption goal for a product from 36 teams to 72 teams [Customer Growth]
● Administering 50+ customer interviews to validate the use case, and the vision
Key Skills
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● E-commerce
● Product Management
● Product Improvement
● Process Optimization
● Product Roadmap
● Team leadership
● Strategic Planning
DELIVERABLES
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● Driving the product and program roadmap for CTPS to achieve the business goals
● Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources
● Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model
● Automating the closure on the sprint issues to save a team member's 1 week time in a month for cleaning up the old tickets
● Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost
● Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80%
● Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction]

E-commerceProduct ManagementProduct ImprovementProcess OptimizationProduct RoadmapTeam leadership+1

Freelance

Product Specialist

Sep 2018 – Oct 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

Product Innovation:
Launched Ask Eva, a conversational AI chatbot for HDFC that addresses the customer queries in less than 30 seconds which bolstered customer experience by 98%.
● Implemented Ask Eva, a conversational AI bot that transformed user query handling.
● Achieved customer satisfaction rating of 98% by managing around 5,000 chats daily within 30 seconds.
● Led analysis of 0.5 TB data to uncover opportunities for enhancing customer support operations.
● Saved approximately $300,000 in technical debt for FY 2019 through strategic improvements.
● Cut down customer support ticket volume by 40% within two quarters of rollout.

Market AnalysisProduct Innovation

Brady corporation

Head of Product

Sep 2014 – Aug 2018 · 3 yrs 11 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved the loading time of 185 websites from 7 seconds to 2 seconds
● Won 'Employee of the Year Award 2017' and increased team productivity by 30% while reducing TAT and achieving ~99% SLAs
● Reduced time from 180 to 2 minutes by introducing automation and saved USD 150K
● Researched new/alternative technologies like Nagios Monitoring and reduced infrastructure cost from USD 60k to USD 0
● Oversaw the transition of a major project - HORIZON to Brandy India which comprised of 100+ workstreams
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Product Management
● Process Optimization
● Digital enablement
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Managed concept-to-launch of DYO(Do Your Own) front end solution enabling real time monitoring of online customer transactions. Top selling product has generated ~$15M CAGR since its 2015 launch.
● Strategised 30e-commerceGTMtobolsterthedigitalvsofflinerevenueswhile improving page load time, PCI, and shopping experience
● Managed and assisted a Management team of 25 to achieve organizational goals
● Chalked out the annual product vision to bolster customers satisfaction from 75% to 99.2% (FY 2015) which surfaced 1 Million+ transactions online revenue
● Transformed the existing software solution to avoid complex shipping process
● Enhanced framework to bolster customer satisfaction from 7/10 to 9/10 using NPS
● Accomplished phenomenal customer adoption & awarded best employee on digital segment at FY Awards, ‘17

Market AnalysisProduct ManagementProcess Optimization

Logica

Product Consultant

Jun 2010 – Sep 2014 · 4 yrs 3 mos · Bangalore

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved responsiveness of application load time by 90% and converted RFI to USD 1.3 million quote to enhance the product while increasing CSAT to 98%
FUNCTIONS
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● Client Relationship Management
● Incident Management
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● On-boarded 20+ customers while supporting 40+ global customers for 12 products catering to energy and utility functions like oil, gas, etc.
● Bolstered accuracy on notes to 100% by designing a road map for new versions and revamping release management process
● Mitigated the risk of problems for 500+ stakeholders by tracking persistent incidents to foresee and identify the problems

Ibm global services

Product Specialist

Jan 2010 – Jun 2010 · 5 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Performed setup of Nagios on 1500 servers while ensuring adherence to SLA and implementing ITIL standards
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Documentation
● Infrastructure & User Support
● Policy Design
● Risk Mitigation
● Team Management & Leadership
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Appointed committee member for developing Maximo (GDF) using ITIL Framework and led 20 Associates in IT support
● Provided technical guidance & operational instructions to ~25 systems users on a daily basis for server patches & upgrades

Mphasis

Product Support Engineer

Dec 2007 – May 2009 · 1 yr 5 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Migrated customer portal from BMC Remedy to Managenow (website) to receive 100+ customer appreciations
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Client Relationship Management
● Issue Resolution
● Incident Management
● Project Management
● Requirements Gathering
● Risk Mitigation
● System & Solution Design
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Rendered technical support for banking application to 25+ users on a daily basis to bolster customer satisfaction
● Provided risk management by monitoring the project schedule and quality of project set up on 2500+ servers on HP & IBM

Techysoft pvt. ltd.

Project Engineer

May 2006 – Nov 2007 · 1 yr 6 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Trained new recruits and received appreciation award from CEO
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Software Design & Development
● Integration
● Database Fine Tuning
● Training
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Tuned website performance to 95% to enhance loading the classification from website by 8x while fine tuning the database