Jan 2020 – Jun 2023 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• Role Description:
• Responsible for building, developing, managing, and controlling the P&L of a nationwide supply chain network in India. The role includes collaboration with internal teams and the design of a consumer-specific SCM platform.
• Spearheaded the setup of a B2B Managed Services Hyper-Local Operation from the ground up, covering five locations in India with transit hubs, achieving optimal cost-per-kg operations.
• Built and lead a team of 75+ full-time employees and over 500 contract staff, established at the height of COVID-19, managing five B2B warehouses across five cities, handling over 1,000 tons daily.
• Revitalized an underperforming operation by overhauling intercity logistics with a third-party logistics (3PL) approach, catering to non-grocery categories and achieving greater efficiency.
• Demonstrated expertise in managing hyperlocal (intracity) and intercity logistics with highly optimized costs.
• Led consumer-focused product development for in-house Logistics, Warehouse Management System, and Order Management System, eliminating manual processes and enhancing order tracking.
• Pioneered the launch of electric vehicles (EVs) for deliveries to MSME customers under the brand Solv EVolve in Delhi, a model now expanding across India.

Mar 2017 – Jan 2020 · 2 yrs 10 mos · Bengaluru Area, India

• Role Summary:
• Spearheaded business development and sales for Blue Dart's E-commerce offerings across the Southern region, driving substantial growth and enhancing the yield from the B2C business vertical organization-wide.
• Achieved an average growth of 328% for the top 20 customers from 2016 to 2017.
• Revitalized 32 key customer accounts in the region, increasing revenues from ₹6.46 crore in 2016 to ₹15.76 crore in 2017, representing a growth of 143.7%.
• Played a pivotal role in the Sales Blitz project, reviving over 20 customers within six months, which generated over ₹1 crore in monthly revenue.
• Successfully scaled regional revenue from ₹6.46 crore in 2016 to ₹15.76 crore in 2018, marking a 143.7% growth trajectory.

Jun 2014 – Mar 2017 · 2 yrs 9 mos · Bangalore

• Set up & led Tier 2 Seller Relationship management team for Marketplace Business within a year spanning over 100 FTEs
• Hands on experience in Managing Mobiles Market Place Category with a Monthly Turnover of over 100Cr
• Achieved 1 million Unit Sales within a month of moving the team to Retail Sales Org.
• Managed to achieve over 50% Same Seller Growth per Quarter.
• Part of the leadership team which set up the complete Market place Operations ( seller onboarding, seller growth , seller life cycle management )
• The Team was instrumental in building the seller base to over a million in less than 18 months of inception.

Jul 2005 – Jun 2014 · 8 yrs 11 mos · Bangalore

• Handled Account Management from Technology, Billing and Accounting perspective across multiple portfolios which include communications, media and high-tech client and Accenture enterprise clients across global locations
• Facilitated project transition from onshore to offshore from IT Infrastructure perspective & Manage IT Maintenance Operations for Projects off shored to India
• As GM/VP BPO Operations
• Has led the team as Service Delivery Lead/Site Lead for 3 multiple businesses in BPO & Contact Center Vertical, with a span of over 6 years with span of control over 400 FTE in Bangalore.
• Dealt with customer service, sales, retention, and Account management across voice/non-voice portfolio reporting into Global Delivery Lead [Vice President].
• Was a part of various people initiatives like In-house library for employees, hiring differently abled people in the data processes, various other CSR initiatives.
• Recognized as the Best Deal of the Year across Accenture India BPO for 2007 as a part of the management team
• Won Annual retention trophy for lowest attrition across 3 businesses in 2008 & 2010 across 2 different LOBs

Jun 2002 – Jun 2005 · 3 yrs · Bangalore

• Handled clients in more than 2 geographies whilst learning all the nuances with respect to supervisory skills during the tenure.
• Recognized as the Best Team Leader in terms of overall performance for four consecutive months in outbound Telecom Program.