Sep 2023 – Apr 2025 · 1 yr 7 mos · Hong Kong

• Senior Full Time Consultant

Apr 2022 – Sep 2023 · 1 yr 5 mos · Gurugram, Haryana, India

• Currently working with PrepBytes, the company is acquired by CollegeDekho, and I am working with the team in strategizing multiple projects.
• As a seasoned business operations manager, I am instrumental in creating and executing processes that help the team drive metrics and achieve targets.
• My work revolves around curating processes in operations, designing goals, and assisting the team in achieving them.
• I also created Standard Operating Procedures (SOPs) that helped the team streamline their work and achieve efficiency.
• One of my key achievements during this time was maintaining the Net Promoter Score (NPS) of the product, which helped us build a strong reputation among our customers.
• Additionally, I managed Online Reputation Management (ORM), which helped us maintain a positive image of the brand.The Current Google Rating is 4.8 with more than 1500+ reviews.
• Contributed in creatoing communities over 1000+ Campus Ambassadors, 100K+ Instagram Community, 20K+ Youtube community through organic mode.
• Through my journey we have handled more than 100K+ Queries, Customer Enquiries and also worked for customer delight by reducing the response time for escalations,queries by integrating FreshChat,Freshdesk and creating SOP around the same.
• In addition to my role in operations, I am also the Corporate Relationship for Elevation Academy.
• I have collaborated with more than 200 companies, leading to hundreds of placements for our candidates. This helped us establish a strong network in the industry and build a reputation as a reliable source of talent.

May 2021 – Jun 2022 · 1 yr 1 mo

• As a Core Team Manager, I worked closely with the co-founders of the company to identify challenges faced by our customers and curated processes to solve them.
• One of my key achievements was implementing an Online Reputation Management (ORM) strategy that resulted in a rating of 4.9 for over 1000+ organic reviews. This helped us build trust and credibility among our customers and led to increased sales and revenue.
• I also played a pivotal role in formulating and executing a content strategy for Instagram, which helped us grow our organic followers to 100K. This strategy focused on creating engaging content that resonated with our audience and strengthened our brand presence on social media.
• In addition to these achievements, I successfully drove our Affiliate Program, which became a constant channel for promotion and revenue generation. I also implemented and executed a Student Internship Program (Campus Business Manager) that led to the recruitment of 250+ active CBMs across engineering schools in the country. This program helped us build a strong brand presence in the education sector and increase our customer base.
• I had the privilege of working closely with the co-founders to launch the Elevation Academy program. -I played a key role in developing and executing email and SMS marketing campaigns to promote the program to our target audience.
• Through these efforts, we were able to successfully launch several batches of the program, generating substantial revenue for the company. I also helped create processes for day-to-day operations, ensuring that the program ran smoothly and efficiently.
• This included developing training programs & finding correct resource including instructors, mentors etc.

Jun 2019 – May 2021 · 1 yr 11 mos

• As an Associate Business Manager at PrepBytes, I was responsible for driving sales and marketing initiatives for various programs offered by the company. My work revolved around generating leads through effective paid marketing campaigns on social media platforms like Instagram, Facebook, and YouTube.With this, I got a strong understanding of SEO,Tag Management, and Webengage tools. I also explored and implemented new channels to generate revenue and expand our customer base.
• In addition to my sales and marketing responsibilities, I worked on creating and executing processes to solve day-to-day problems faced by our customers. This involved collaborating with cross-functional teams to ensure seamless execution of customer support and satisfaction.
• With my strong expertise in sales and marketing, along with my problem-solving skills, I helped PrepBytes grow its business and achieve its goals.

Apr 2015 – Jul 2015 · 3 mos · Patna Area, India