Oct 2023 – Aug 2024 · 10 mos · Gurugram, Haryana, India · On-site

• Led and managed end-to-end projects to improve supply chain efficiency and logistics operations.
• Developed and implemented strategies for inventory management, reducing stock levels and storage costs by 23
• Utilized SQL, Excel, and BI tools (e.g., Tableau, Power BI) to create comprehensive reports and dashboards for
• senior management.
• Conducted root cause analysis and gap analysis to identify bottlenecks and inefficiencies in logistics operations.
• Collaborated with cross-functional teams, including procurement, warehousing, transportation, and IT, to gather
• requirements and deliver solutions.
• Played a key role in the implementation of ERP systems (e.g., SAP, Oracle) to streamline supply chain processes
• and provided training and support to users on new systems and processes, ensuring a smooth transition and
• adoption.
• Defined and tracked key performance indicators (KPIs) to measure the success of logistics initiatives and pre-
• sented findings and recommendations to senior leadership, driving data-driven decision-making.
• Mapped technology requirements, identified gaps, and proposed optimized solutions for streamlined operations.

Aug 2022 – Sep 2023 · 1 yr 1 mo

• Fostered and nurtured positive client relationships at all levels with existing corporate accounts, effectively utilizing upselling and cross-selling techniques to maximize revenue opportunities.
• I effectively led the onboarding process for three new verticals in my company: fire, transformer, and fireplace.
• Collaborated with the product and engineering teams to customize Metabase dashboards for clients, improving user experience. Ensured web scraping adhered to data privacy standards, maintaining data integrity and compliance.
• Led and supervised a team of seven individuals, efficiently managing accounts valued at approximately $2 million USD across the USA and Canada.
• Proactively monitored SaaS performance metrics, promptly addressing any issues or concerns, and delivering proactive support to maintain high customer satisfaction levels.
• Actively participated in the data migration process and collaborated with the product team to ensure seamless coordination.
• Facilitated smooth onboarding processes and efficiently managed customer sentiments, guaranteeing a positive customer experience.

Aug 2021 – Jul 2022 · 11 mos

• Cultivated a trusted adviser relationship with customers, ensuring their overall satisfaction with our products and services.
• Delivered captivating presentations, showcasing exceptional communication and presentation skills while upholding a high level of professionalism.
• Effectively communicated SaaS features and benefits to clients, resulting in increased customer engagement and product usage.

Feb 2021 – Jul 2021 · 5 mos

May 2020 – Jun 2020 · 1 mo · Noida, Uttar Pradesh, India

Oct 2018 – Oct 2019 · 1 yr · Noida, Uttar Pradesh, India

Jul 2018 – May 2021 · 2 yrs 10 mos · Noida, Uttar Pradesh, India

Jul 2018 – Oct 2018 · 3 mos · Noida, Uttar Pradesh, India