Prantick Dhot

Customer Success Manager

Noida, Uttar Pradesh, India3 yrs 8 mos experience

Key Highlights

Achieved 99.9% uptime on key applications
Mentored junior team members to enhance skills
Strong analytical abilities in problem-solving

Stackforce AI infers this person is a Customer Support Specialist with strong analytical skills in a fast-paced environment.

Contact

Skills

Core Skills

Customer SupportCommunicationCustomer Service

About

Dynamic Customer Support Specialist with 4 years of experience in delivering exceptional service and technical problem resolution, particularly within fast-paced environments. At Cognizant, effectively managed customer inquiries across multiple channels, ensuring compliance with SLAs and maintaining meticulous documentation. Previously at TCS, demonstrated strong interpersonal and communication skills while resolving live production issues for clients in diverse global locations, fostering customer loyalty by achieving 99.9% uptime on key applications. Adept at analyzing and optimizing processes to enhance performance, with a track record of mentoring junior team members. Possesses a B.Tech in Computer Science and Engineering, with strong analytical abilities and a commitment to continuous improvement in customer support.

Experience

3 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Upsc civil services aspirant

Aspirant

Jul 2023 – Present · 2 yrs 11 mos · India

Prepared for the UPSC Civil Services Examination, building strong analytical, reasoning, and structured problem-solving skills.
Studied Polity, Economy, Governance, and Ethics; analyzed 100+ policy documents and reports.
Wrote 300+ answers and solved 5,000+ MCQs, strengthening clarity, speed, and decision-making under pressure.

Cognizant

Customer Support Executive

Sep 2022 – Jun 2023 · 9 mos · Noida, Uttar Pradesh, India · Remote

Provided customer support through calls, emails, and ticketing systems, resolving service requests and queries.
Logged and managed support tickets, ensuring timely resolution and proper documentation.
Assisted customers with account, application access, and service-related queries.
Coordinated with internal teams to escalate and resolve customer issues.
Maintained SLA timelines while handling multiple customer requests.
Ensured clear communication with clients regarding issue status and resolution updates.

Customer SupportCustomer ServiceCommunication

Tata consultancy services

Junior customer support

Sep 2019 – Aug 2022 · 2 yrs 11 mos · Thane, Maharashtra, India · On-site

Engaged directly with clients across multiple sites (Saudi, Singapore, Australia, Shanghai, UK) via calls and emails, resolving live production issues and instilling confidence through clear, empathetic communication.
Monitored service-level agreements (SLAs) and quality metrics, consistently meeting customer satisfaction targets in high-volume environments.
Built customer loyalty by maintaining 99.9% uptime for mission-critical applications, directly supporting business continuity and client trust.
Balanced multiple live issues simultaneously, demonstrating adaptability and prioritization in a fast-paced, high-volume environment.
Improved application performance by profiling and optimizing slow-running modules, reducing execution time by 35% and enhancing system responsiveness.
Mentored junior engineers and led code reviews, enforcing clean-code practices.

Customer SupportCustomer ServiceCommunication