Feb 2025 – Aug 2025 · 6 mos · Greenville, South Carolina, United States · On-site

• Prospect and engage potential clients for managed IT services through outreach and networking.
• Develop and manage a pipeline of qualified leads, coordinating sales meetings.
• Present IT solutions, emphasizing cost efficiency, security, and performance improvements.
• Maintain CRM data, track sales performance, and provide market insights to enhance strategy.
• Stay informed on industry trends to identify new growth opportunities.

Aug 2024 – Feb 2025 · 6 mos · Seattle, Washington, United States · Remote

• Manage outbound and inbound calls, emails & social selling for R-CUBED Consulting in a remote setting.
• Exceed sales activity, lead generation, and pipeline development targets by showcasing R-CUBED’s services portfolio and value proposition.
• Research companies to understand industry-specific problems and successfully manage objections to drive sales.
• Record and maintain accurate information in Excel, actively seeking opportunities to optimize lead generation.
• Utilize Apollo.io to create sequences, and campaigns that include cold calling, email, and LinkedIn outreach to prospective clients.
• Understand Oracle Fusion Cloud Applications. and Oracle Cloud Infrastructure as a solution based suite of products

Aug 2023 – Sep 2024 · 1 yr 1 mo · San Francisco, California, United States · Remote

• Managed lead development efforts across North America, driving pipeline growth.
• Researched and qualified inbound leads to assess needs and generate interest.
• Overcame objections and nurtured prospects to accelerate sales opportunities.
• Built strong relationships with territory sales teams to align strategies.
• Maintained deep product knowledge of SugarCRM solutions to educate prospects.
• Optimized lead management processes for efficiency and effectiveness.
• Ensured CRM accuracy with detailed tracking of prospect interactions.
• Leveraged SalesLoft, ZoomInfo, Lead Forensics, BuiltWith, and LinkedIn Sales Navigator for targeted outreach.

Feb 2023 – Aug 2023 · 6 mos · Mountain View, California, United States · Remote

• Advised small business owners via phone and chat, identifying operational challenges and recommending tailored solutions.
• Consistently exceeded KPIs, driving $100K+ in monthly sales revenue, achieving a 20%+ conversion rate, and maintaining a 90%+ NPS score.
• Specialized in QuickBooks Desktop & QuickBooks Online, optimizing financial and operational efficiency for clients.
• Represented the Intuit brand values—Real, Smart, Honest, Committed, and Spirited—to build trust and long-term relationships.
• Managed client pipelines and communications using Salesforce, Zendesk, Google Workspace, Microsoft Office, and LinkedIn to drive engagement and retention.

Jun 2022 – Feb 2023 · 8 mos · Texas, United States · Remote

• Developed deep expertise in LegalZoom products and business formation processes, guiding customers through LLCs, Corporations, Nonprofits, DBAs, and tax services.
• Provided personalized, high-touch support, directly impacting customer retention and satisfaction.
• Managed and nurtured customer relationships using Salesforce and Zendesk, ensuring timely follow-ups and long-term engagement.
• Identified customer needs and presented tailored solutions to drive business growth and compliance.
• Established and maintained a lead pipeline for annual reviews, amendments, legal forms, and subscription services.
• Consistently exceeded KPIs, generating $50K+ in monthly revenue and maintaining a 90%+ NPS score.
• Handled inbound and outbound customer calls and emails, resolving business compliance issues efficiently.

Aug 2021 – Mar 2022 · 7 mos · Myrtle Beach, South Carolina, United States

• Oversee daily operations of the mobile phone store, ensuring accurate pricing, promotions, and inventory management to meet business goals.
• Lead a team of sales associates, providing coaching, training, and development to ensure excellent customer service and sales performance.
• Drive sales performance by creating a positive shopping experience and promoting mobile phones, tablets, hotspots, and accessories.
• Implement store initiatives to improve customer satisfaction, sales conversion rates, and operational efficiency.
• Manage recruitment, interviews, and retention to build a high-performing, engaged sales team.
• Promote store visibility and growth through local marketing efforts, including social media, networking, and community events.
• Maintain high standards of store operations including audit compliance, inventory management, and display maintenance.
• Ensure a seamless customer journey from inquiry to purchase, with an emphasis on connected devices and mobile solutions.
• Achieved consistent sales growth while ensuring operational excellence and fostering a customer-first culture.

Mar 2020 – Aug 2021 · 1 yr 5 mos · North Myrtle Beach, South Carolina, United States

• Oversee daily operations, ensuring accurate loan documentation, interest rates, and credit terms.
• Lead, coach, and develop a high-performing team to achieve sales goals and deliver exceptional customer service.
• Manage the loan application process, ensuring compliance with financial regulations and company policies.
• Drive business growth through prospecting, networking with small businesses, and implementing effective marketing strategies.
• Recruit, interview, and retain top talent to build a strong sales team.
• Build relationships with local businesses and prospects to expand the customer base and increase loan volume.
• Maintain accurate records and reports on loans, payments, and credit approvals in compliance with legal standards.
• Provide ongoing customer support and financial advice, fostering long-term relationships throughout the loan lifecycle.

Jan 2015 – Mar 2020 · 5 yrs 2 mos

• Meet Monthly Sales Quota
• Customer Service
• Billing
• Retention
• POS
• Sale Specialist in Cable, Internet, Phone and Home Security.
• Guided connection tutorials

Oct 2013 – Nov 2014 · 1 yr 1 mo · Greater Myrtle Beach Area

• Customer Services
• Mobile Sales
• Activation Specialist for ATT, Sprint, Verizon Wireless and other most carriers
• POS
• Computer Sales/Technical Support
• Floor set team

Mar 2012 – Mar 2013 · 1 yr · Greater Florence, South Carolina Area

• Customer Service, Cash & Wrap, Stocking, Floor Set, Fitting Room Attendant, Retail Sales

Jan 2012 – Oct 2013 · 1 yr 9 mos · Greater Florence, South Carolina Area

• Managing Day to Day job functions
• Managing a store of 7 Associates
• Sales Coachings
• Opening/Closing store
• End of night Bank Deposit/Back office duties
• Sales
• Customer Service
• Embroidery

Nov 2010 – Jan 2012 · 1 yr 2 mos · Greater Florence, South Carolina Area

• Customer Service, Retail Sales, POS, Stocking