Mar 2022 – Apr 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Spearheaded the creation and execution of the roadmap of two PaaS/SaaS products(CI and CD), while
• aligning it with the long-term company strategy
• Designed release train-based Continuous Delivery Product, reducing average deployment time by 55% for secure and standardized deployments.
• Envisioned, executed, and delivered on-demand product learning, achieving a 45% reduction in support queries and 30% faster product learnability using a special welcome carousel, product tour, and documentation
• Crafted and executed a winning product adoption strategy, launching both SaaS/PaaS products from zero to one with widespread user acceptance.
• Proactively collaborated with customers, engineering, UX design, higher management and other stakeholders to refine backlogs and user stories, addressing pain points for optimal product development and delivery.
• Collaborated closely with the CTO and Director of Products to conceptualize and develop two innovative SaaS product POCs for a new persona that led to the creation of new products that will ensure 100% security compliance

Aug 2018 – Apr 2021 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• 1. BFSI - Wealth Management | IDFC First Bank
• Played the role of Technical Product Manager for the digital wealth management solution, understood customer needs, defined MVP, and managed the product backlog, and GTM launch from zero to one
• Enhanced the product vision by simplifying user journey for KYC, reducing launch time (GTM) by 3 weeks
• Led a 16-member squad (Engineering and UX teams) to enable 4-click Mutual fund investment via digital channels, increasing the key success metric of average investment per customer by 46% during COVID
• Designed the solution for on-demand two-way customer data migration from legacy to the newer systems, seamlessly upgrading 5 million customers to new digital banking app and website
• Won “Best Wealth Management provider for digital CX” at Digital CX awards 2021 for IDFC First Bank
• 2. Retail - Coupons & Promotions | Kroger Inc. (USA)
• Orchestrated digital savings experience for customers, resulting in $1.2M direct and $500K indirect sales
• Led the personalized promotions engine, increasing average customer spend per order by 10%
• Reduced the software release time by 50% by improving the continuous integration (CI) pipeline, leading to faster fault isolation and shorter time to resolution

Jul 2014 – Jul 2018 · 4 yrs · Bengaluru Area, India

• 1. Scrum Master & Software Developer | Cloud Services Platform
• Improved customer retention by analyzing customers’ usage patterns using data analytics techniques like hypothesis testing, customer journey tracking, A/B testing, reducing app uninstalls (churn) by 20%
• Enhanced the CI/CD pipeline efficiency by 70% by optimising the build process and removing bottlenecks, leading to a savings of 17 hours per week per team
• Awarded ‘bravo awards’ (internal recognition) 4 times for performance and delivery in McAfee
• 2. Associate Software Development Engineer | Enterprise Mobility Manager
• Led the implementation of mobile client SDKs, making app modular saving development time by 40%
• Trained a 6-member team on agile principles, practices, and tools such as Jira and Confluence

Oct 2013 – Jul 2014 · 9 mos · Hyderabad Area, India

• Led the development of new tools to improve application deployment, saving 15 hours per week per team
• Completed the Infosys development training in fast-track and was among the top 10% of the cohort