Mar 2017 – May 2017 · 2 mos · Mumbai Area, India

• 1. Collaborate with and support laboratory site leaders to implement the laboratory business strategy and vision
• 2. Develop resource planner model for forecast of hiring and resource planning associate with capacity and intakes projection via Power BI reporting
• 3. Enhance resource modeling to track the hiring projection and communicate the process for coordination of a laboratory resource and capacity plan
• 4. Create and communicate the process for coordination of a laboratory business plan; includes capacity and production planning; includes inventory logistic and management
• 5. Optimize and balance workload across all departments and product groups by delivering upon defined objectives associated with integration of local demand, specific service requirements, infrastructure, and production plans
• 6. Lead and communicate effectively the reporting matrices with lab management, Human Resources, Training Department and other business stakeholders
• 7. Provide input and coordinate with Business Intelligence for the monitoring and analysis of laboratory production metrics
• 8. Provides ongoing analytical insight and input on key issues, risks and opportunities
• 9. Identify and prioritize key issues, risks and opportunities for the creation of action plans to address identified issues, risks and opportunities
• 10. Develop long term approaches that redefine problems and opportunities in anticipation of changing business conditions

Oct 2009 – Mar 2017 · 7 yrs 5 mos · Airoli

• Client & Project Management:
• 1. Serve as primary liaison with client to ensure quality, delivery and adherence to deadlines
• 2. Thoroughly understand and communicate stakeholder requirements, and manage all requirements, check for assumptions if any thereby playing a major part in project scoping along with senior management
• 3. Develop detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project.
• 4. Create and manage project handover documents and BRD’s per business requirements.
• 5. Work with concerned functional groups globally to prioritize project execution, delivery planning and resource availability for timely resolutions of issues
• 6. Provide technical and analytical guidance to production teams
• 7. Coordinate and facilitate delivery of project objectives.
• Data Warehousing/Business Intelligence:
• 1. Development of projects via SQL/Oracle to ensure data quality/enrichment
• 2. Responsible for developing BI solutions, including data warehouses and cubes, incorporating SSIS and T-SQL (stored procedures etc.) as well as supporting the existing client environments.
• 3. Conceptualizing new visualization ideas to represent various kinds of data and information in dashboards
• 4. Design build and enhance QlikView/Tableau Solutions to meet customer specifications to manage customer project expectations and deliverables.
• Reporting:
• 1. Automation and roll out of daily, weekly, bi-weekly and monthly reports using Power BI, Qlikview, Qliksense, Tableau, Excel, VBA Macros & MS Access
• 2. Analyzing & interpreting MIS data to come out with trends, patterns, predicative analysis
• 3. Proficient in handling large data and efficient in managing large data files
• 4. Ensuring data quality (taking ownership of issues, investigating and resolving them)
• Team Management:
• 1. Managing a team of 10-15 Analysts/Senior Analysts & ensure delegation of work is proper and completed within timelines having 100% quality

Mar 2008 – Oct 2009 · 1 yr 7 mos · Mumbai, Maharashtra, India

• Web Solutions Associate - Managing all the Hostway Customers via email and providing resolutions to all the issues in a timely manner thereby achieving Service Level Agreement.
• Worked on Basic linux/Unix Servers; provided support to PHP, Perl, ASP.NET & all other tools related to functioning of a website.

Apr 2007 – Mar 2008 · 11 mos

• Worked as a Techical Support Representative for Dell Services at Wipro BPO. Handling of Inbound Customer calls with one on one interaction with Dell Customers. Providing Desktop, Laptop & Server Support to troubleshoot all Hardware as well as Software related issues. Received Best Technical Support Representative certificates for 3 consecutive quarters.

Mar 2006 – Mar 2007 · 1 yr

• Worked as a HardWare & Networking Engineer. Providing Technical assistance to all computer related issues such as basic assembling of a computer to hardcore Hardware, Software & Network support to customers.

Jul 2005 – Feb 2006 · 7 mos

• Worked as a Sales professional for Videocon products. Responsible for selling Videocon products to consumers thereby meeting all the necessary targets successfully.