Jun 2024 – Mar 2026 · 1 yr 9 mos · British Columbia, Canada · Remote

Jul 2021 – Jun 2024 · 2 yrs 11 mos

Dec 2020 – Mar 2021 · 3 mos · India · Remote

• Involved in Human Resource Management, Recruitment, Staffing, and Talent acquisition.
• Joining formalities, Onboarding formalities, Exit formalities. Conducting Interviews.
• Preparing Offer letters, Appointment letters, Experience, and Relieving letters. HR administrative
• work, Background Verification formalities, Policies formation, Leave & Attendance management.
• HR Operations and Employee Relations:
• Establish self as the first point of contact for HR-related queries
• Provide and advise the team with information about HR policies, procedures, and protocols.
• Facilitate and support annual salary review process from a people operations perspective.
• Focus on capability building and designing new initiatives in the field of career-pathing and talent
• management.
• Assist with Townhall and workplace coordination.
• Administrative Duties:
• Perform administrative duties including but not limited to employee file organization, processing invoices, and other record keeping systems.
• Assist when necessary in drafting Offer Letters, Employment Contracts, and Confidentiality Deeds
• Support quarterly audits and coordinate with accounts department.
• Collaborate with IT, Finance, and other departments to resolve queries and concerns

Apr 2018 – Jun 2021 · 3 yrs 2 mos

• Handling day-to-day operations, management, administration, and HR operations.
• Compliances, Background verification work, Employee Data Management, Training and
• Development.
• HR Operations and Employee Relations, Administrative Duties,
• Perform all joining formalities, Onboarding formalities, exit formalities, conducting Interviews,
• preparing offer letters, appointment letters, experience, and relieving letters. HR administrative
• work,
• Background Verification formalities, Policies formation, Leave & Attendance management.
• Ensure all employees are fully informed of their department objectives, responsibilities assigned,
• and expectations.
• Attend to employee grievances, counseling, mentoring, & boosting morale of employees and
• maintaining a healthy working environment.
• Help in day-to-day administration including facility management, vendor management,
• housekeeping department, and overall operations.
• Extending administrative / back office support including managing drafting of letters, all
• correspondences with clients, generating, and maintaining reports as per requirement.
• Assist when necessary in drafting Employment Contracts and Confidentiality Deeds

Oct 2016 – Mar 2018 · 1 yr 5 mos · India

• People Management, Operations Management, Stakeholder Management, Transition Management,
• Team Management, Performance Management, Service Delivery Management, and People
• Development.
• Handling day-to-day operations, management, administration, and HR operations.
• Involved in Human Resource Management, Recruitment, Staffing, and Talent acquisition.
• Recommend and/or initiate the selection and hiring of employees. Train and evaluate employees to
• enhance their performance, development, and work productivity. Address performance issues and
• make recommendations for personnel actions. Make recommendations for salary increases,
• transfers, and terminations to higher management.
• Bridging management and employee relations by addressing demands, grievances, or other issues.

Jul 2015 – Sep 2016 · 1 yr 2 mos

• My responsibilities included Operations, Quality Management, Talent Acquisition, Voice Accent Training, Corporate Communications, HIPAA compliance, Mentoring Team.
• Handling day-to-day management and operations.
• Involved in talent acquisition including screening, hiring, & recruitment of staff.
• Offering reliable, cost-effective, and efficient medical transcription services to U.S. clients.
• Ensuring end-to-end solutions in terms of production planning, quality control, technical support to ensure a smooth transition from an existing service provider to the company.
• Scrutinize reports and analyzed trends to provide inputs for increasing productivity and drawing training requirements.
• Interface with clients to define and outline client expectations and requisitions both technically and operationally. Ensure customer policies, procedures and contractual agreement is consistently met.
• Look after gamut of functions including receiving, investigating, evaluating and resolving requests & complaints from clients.
• Participate in design & implementation of HIPAA compliances & quality control initiatives - tailor-made in accordance with client guidelines.
• Approve resource planning, recruitment training and other development plans for the teams; mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team.
• Ensure timely and accurate reporting of performance metrics and SLAs to the Management.
• Identify and resolve problem situations as a final point of escalation.

Jul 2014 – Jun 2015 · 11 mos · Mumbai Area, India

• ‘Headhunting' – identifying and approaching suitable candidates who may already be in work for Medical Transcriptionist,Quality Analyst, QC jobs, Team Leaders/TM, and Senior Level Management hiring based on requirement.
• Getting to know how client companies operate and understanding their general ‘culture’.
• Writing and advertising vacancies on the job boards.
• Coaching and leading candidates and clients throughout the hiring process.
• Helping candidates to identify and achieve their career goals, and encouraging continuing professional development.
• Receiving and reviewing applications, screening and interviewing candidates both personally and by telephone, and creating a shortlist of potential candidates for the company.
• Making job offers, requesting references, and checking the suitability of applicants before submitting their details to the company.
• Briefing the candidate about the responsibilities, salary, perks, and benefits of the job in question.
• Scheduling tests of potential candidates as requested by the company and informing candidates about the results of their tests.
• Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to the company or business leads generated.

May 2013 – Jun 2014 · 1 yr 1 mo · Pune, Maharashtra, India

• Client Relationship Management, Sales, Media Communications, Hiring, Site Operations Management

Jan 2007 – Apr 2013 · 6 yrs 3 mos · Pune Area, India

• Operations, Vendor Management, Talent Acquisition, Client Management, Quality & Compliance, Production, Data Management

Jan 2004 – Dec 2006 · 2 yrs 11 mos · Chennai Area, India

• Spearheaded all quality control initiatives for Chennai branch.
• Creation of client specific testing module for assessment and hiring purposes.
• Design and implemented the Three-Tier quality control system. In coordination with the production team, provide client based feedback and resolve client queries/issues directly with the team/business manager.
• .
• Audit manager for IQC

Jul 2002 – Dec 2003 · 1 yr 5 mos · Chennai Area, India

• Train & certify internal teams.
• Responsible for productivity and quality control enhancement procedures.
• Internal quality audits.
• Testing modules and their outcome.
• Lead a team of 100 employees.