Jun 2025 – Oct 2025 · 4 mos · Dubai, United Arab Emirates · On-site

• Key Responsibilities:
• Managing end-to-end HR operations, independently overseeing recruitment, onboarding, HR administration, compliance, employee engagement, and performance management.
• Handling recruitment processes from manpower planning, job postings, screening, interviews, offer roll-outs, to onboarding.
• Drafting employment contracts, maintaining records, processing employee documentation, and ensuring full compliance with UAE Labour Law.
• Coordinating employment visa processing, renewals, and cancellations in coordination with PRO and relevant government authorities.
• Developing and implementing HR policies and procedures aligned with organizational needs and legal requirements.
• Managing employee relations, addressing concerns, and ensuring a positive, transparent work environment.
• Planning and executing employee engagement activities, training programs, and periodic performance appraisals.
• Preparing HR reports and analytics for management to support decision-making and strategic HR planning.
• Collaborating with management to drive organizational growth, talent development, and HR best practices.

Oct 2022 – Apr 2025 · 2 yrs 6 mos · Trivandrum, Kerala, India · On-site

• HR Key Deliverables:
• Developed HR strategies aligned with business goals to ensure future-ready talent pipelines.
• Led workforce planning, recruitment, and onboarding to attract and retain top talent.
• Managed the complete employee lifecycle, from hiring to exit formalities.
• Designed and implemented competitive compensation and benefits plans.
• Handled day-to-day administrative operations, vendor management, and contract negotiations.
• Provided executive support through scheduling, strategic coordination, and task management.
• Oversaw office management, procurement, and IT coordination for smooth daily operations.
• Created and enforced HR policies to ensure compliance and enhance efficiency.
• Facilitated employee relations, grievance handling, and performance management.
• Initiated employee engagement programs to improve satisfaction and retention.
• Maintained accurate attendance and HR records for audits and reporting.
• Customer Support Key Deliverables:
• Designed and executed strategic plans to improve service delivery and issue resolution.
• Delivered high-quality support by resolving customer concerns and improving satisfaction.
• Promoted a customer-first culture that fostered loyalty and long-term relationships.
• Consistently achieved top-tier Net Promoter Scores (NPS) and client satisfaction ratings.
• Managed complex escalations, ensuring prompt and effective resolutions.
• Collected and analyzed customer feedback to guide service improvements.
• Strengthened client relationships, improved retention by 20%, and cut response times by 30%.
• Led a support team across chat, email, and voice channels, ensuring operational excellence.
• Managed invoicing, client follow-ups, and ensured timely payment collection.

Jan 2022 – Jul 2022 · 6 mos · Kerala, India · Remote

• Analyze weekly Sales & Pipeline reports providing insights on GDS penetration to SAT Service line leader
• Analyze and review GTER reports across G-360 and focus accounts
• Present account performance reports to SAT Service line leader for enabling growth strategies to the Global client servicing partner (GCSP)
• Work closely with MENA stake holders to align with their goals and strategies
• Provide insights to SAT Service line leader on account integration strategies
• Coordinate with competency leaders of SAT to drive account growth and increase Wins for EY

Apr 2018 – Apr 2019 · 1 yr · Bengaluru, Karnataka, India · On-site

• Project Handled for AT&T
• Provide comprehensive support to sales teams working on the AT&T project at IBM
• Assist in completing sales input forms for accurate network setup for business and personal use
• Ensure timely submission of forms and follow up on pending documentation to meet client deadlines
• Collaborate with internal teams for smooth processing of forms and network design framework
• Maintain accurate records of client interactions and submissions to ensure compliance
• Enhance client satisfaction by delivering exceptional sales support
• Manage and resolve sales escalations within the set TAT Investigate the root cause of escalations and create action plans for resolution
• Work closely with sales teams, account managers, and other departments to promptly resolve issues

Oct 2016 – Mar 2018 · 1 yr 5 mos · Thiruvananthapuram, Kerala, India · On-site

• Responsible for complete day to day activities for Trivandrum and Kochi branches. Monitoring and alloting work to staff, monitoring communication between staff and clients. Streamlined administrative processes to increase efficiency and reduce operational costs by 15%. Handling client grievances. Responsible for HR recruitment, staff attendance, joining and exit formalities, staff grievances, performance appraisals and overall monitoring of HR activities. Responsible to arrange and conduct timely trainings for staff. Organized travel and meeting activities for the MD. Responsible for weekly, monthly and yearly reports to the MD.

Aug 2014 – Sep 2016 · 2 yrs 1 mo · Sultanate of Oman · On-site

• Manage office supplies and equipment
• Coordinate appointments, meetings, and reservations
• Develop and implement HR policies and procedures
• Manage the recruitment and selection process
• Conduct orientation sessions for new employees
• Plan and book appointments for client consultations
• Help clients choose the right program with ensured results
• Handle client escalation with appropriate resolutions
• Handle employee relations matters
• Identify training needs and develop programs
• Plan and conduct training sessions for staff
• Maintain employee records and documentation
• Communicate effectively with staff and management

Nov 2005 – Jul 2011 · 5 yrs 8 mos · Dubai, United Arab Emirates · On-site

• Responsible for handling technical and non-technical trainings for Nokia MEA. Preparing training handouts, scheduling calendar, coordinating with candidates all over MEA region. Assisting with their travel, visa and hotel bookings. Preparing weekly, monthly and quarterly reports. Addition to the main role have also handled Administration activities and HR recruitment.

Oct 2004 – Oct 2005 · 1 yr · Mumbai, Maharashtra, India

• Working for UK based company called O2 mobile. Was responsible for handling incoming and outgoing communication via email. Handling customer enquiries with regards to the connection and bills. Preparing monthly and weekly reports.

Dec 2002 – Sep 2004 · 1 yr 9 mos · Mumbai, Maharashtra, India

• Worked for backoffice of British Airways. Was responsible for dealing with complete process regarding mishandled, damaged or stolen baggage of passengers. Online flight bookings. Preparing reports. Handling communication with London Heathrow airport.

May 2002 – Dec 2002 · 7 mos · Mumbai, Maharashtra, India

• Assisting Travel Agents with SABRE related queries, assisting in ticket bookings and responsible for training the travel agents on the software.