Sep 2023 – Nov 2023 · 2 mos · Remote · Remote

Apr 2023 – Jan 2024 · 9 mos · Dubai, United Arab Emirates · On-site

Nov 2021 – May 2023 · 1 yr 6 mos

Jun 2020 – Nov 2021 · 1 yr 5 mos

Oct 2019 – Jun 2020 · 8 mos

• Jumia is the leading online E-commerce Marketplace in Africa (NYSE: JMIA). Jumia serves 1.2 Billion consumers and 17 millions SMEs across Africa. It is present in 14 countries.
• I lead 3 development tribes that are responsible for CRM, Africa & Cross Border Vendor Management and Product Catalog
• CRM:
• Driving group level CRM strategy for Customers, Vendors, Partners & Internal Users on Salesforce enterprise
• Built life cycle & performance management solutions for multi-venture, multi-partners landscape at Jumia
• Built service automation & live chat functionalities for our customers driving cost reduction by 20% on CS departments
• Global Vendor Center:
• Building a tool for cross border sellers based in China, UAE ,Europe for a pan Africa marketplace selling experience through a one stop shop.
• Building a Seller Profiling System to improve fulfillment rate of Jumia´s customer promise by accurately predicting vendor trust level, anticipated fulfillment rate using machine learning.
• Product Catalog:
• Standardized product category tree, attributes sets across 12 African countries to improve SEARCH and facilitate global vendors's experience

Sep 2018 – Oct 2019 · 1 yr 1 mo

May 2018 – Sep 2018 · 4 mos

Oct 2017 – May 2018 · 7 mos

• Led cross country role across Africa’s biggest markets to uplift overall KPIs of NPS and Issue Resolution Satisfaction Rates. Conceptualized key projects like Vendor Promise, Vendor Returns, Proactive Calls, Packaging Material Offline Sale, 360 Dashboards, Vendor Segmentation. Facilitated Tier 1 Peak Management, Capacity Management Tools, Vendor Support Center alongside standardizing processes and steering product development for more sustainable vendor experience

Mar 2017 – Oct 2017 · 7 mos

• Currently responsible for converting the business goals into prioritized deliverables and crafting the entire the product life cycle - including gathering and prioritizing product requirements, defining the product vision and working closely with the design, technology, and marketing departments to ensure growth, user engagement, content and revenue generation for all platforms Desktop, Mobile Web & Mobile Apps.
• Work with the team
• Leading an agile scrum team and managing daily workflows of the Development
• Guiding the team to a clear definition of deliverable business value for each team sprint, quarter, and release & ability to collaborate constructively with remote scrum teams.
• Accessible to team members for explanation and clarification of project goals, priorities, and constraints and assuring transparency to the team regarding current business and product investments
• Adjusting scope, priority, and timing of deliverables in collaboration with the agile team, cross platform product owners, and other stakeholders
• Skilled at breaking down product requirements into high-level epics and user stories.
• Liaising with external company for design solutions to build a creative, user-friendly & effective product
• Work with the Stakeholders including CEOs, CPOs and On ground Country managers to ensure continued alignment with broader product and business goals
• Collects and responds to customer and stakeholder feedback, appropriately adjusting future scope, timing, and priority of deliverables

Apr 2016 – Jun 2016 · 2 mos · Nigeria

• Among 4 out of 10 to receive international Pre-Placement Offer from Jumia Services.
• Conceptualized and formalized internal site for the organization, a cross-departmental portal, one
• stop shop for consolidated list of processes, strategies, routines, reports and other information.
• Facilitated inter department communication and reporting. A model reference for better information
• management, data security and access management.
• Conducted series of one on one meetings with team leads( all departments), managers, VPs,
• Country Managers, Regional & Global CEO.
• Managed CEO’s office alongside the project
• Worked as a part of team which created 8 business case solutions to be presented to investors to
• verify the operating model of the company.
• Formulated a detailed year plan of training module for every employee (921) in the organization.
• Deliberated efficient & organized Distribution Lists & initiated deployment across the organization.
• Planned and conducted comprehensive annual asset audit at a remote delivery hub.
• Tested internal controls to ensure effectiveness, and generated comprehensive reports on audit
• findings, including identification of suspected fraud and misstatements.

Jul 2014 – May 2015 · 10 mos · Mumbai

• Worked at Credit Suisse in Advanced Execution Services team as an IT Analyst
• Provided support for Equities, Futures and Forex businesses for EMEA (AES, Crossfinder, Direct Risk
• Capital and Smart Order Router) and Alternative Execution Platform Tools
• Owned up Start of Day and End of Day health checks of Systems and Production Servers.
• Monitored order flow in real time and provided end to end resolution of problems to business traders
• Released 100+ incidents to production environment over a period of 6 months
• Acquired good command & control over 15+ tools used by traders and support teams
• Ideated and implemented User Authorization and Accessibility by incorporating roles and
• environments in Request Admin Tool, Credit Suisse‟ proprietary tool to monitor business flow
• Deployed Workload Automation of services using Control M in UAT environment removing manual
• intervention in 22 Jobrunner services
• Worked in cross-regional team with people based in UK, USA, Hong Kong, Singapore
• Coordinated in Weekend Maintenance Activity- QMWs, Production Releases
• Conducted all database maintenance activities including spy violations, roles and users tidy-ups
• Planned all changes related to exchange, downstream, upstream system upgrades and making sure we have all necessary changes in place
• Acquired on the job training on domain knowledge in Financial markets, Equities, Forex and Listed
• Derivatives, AES Product Suite - Credit Suisse's algorithmic strategies
• Acquired on the job training on technical knowledge such as C, C++,JAVA, Oracle

Jun 2013 – Jul 2013 · 1 mo · Mumbai

• A full fledged learning experience with corporate exposure. An insight into Investment Banking and Technologies associated with it.A chance to meet and interact with company leads and a thorough mentorship.Internship at Creditsuisse ended with a pre-placement offer of full time employment as IT Analyst.