Mar 2025 – Nov 2025 · 8 mos · Ahmedabad, Gujarat, India · Remote

• As part of the Customer Service Operations team at Mettler-Toledo, I play a key role in ensuring seamless scheduling and execution of field service activities across regions. My responsibilities focus on optimizing resources, enhancing customer experience, and supporting business efficiency.
• Key Responsibilities & Achievements:
• Scheduling & Dispatching – Plan, assign, and coordinate daily/weekly schedules for field service engineers, balancing customer requirements, service contracts, and resource availability.
• Operational Efficiency – Minimize travel time and maximize productivity by analyzing routes, reassigning tasks, and proactively adjusting plans in real time.
• Customer Coordination – Act as a central contact for customers, confirming service visits (installation, repair, preventive maintenance) and ensuring timely communication on updates or changes.
• Forecasting & Contract Management – Monitor service contracts, schedule preventive maintenance, and forecast workloads to meet contractual commitments.
• Documentation & Process Control – Manage service orders, proof of service, and invoicing flow to ensure accuracy, compliance, and faster billing turnaround.
• Tools & Systems – Utilize SAP, CRM, and ERP systems for order management, scheduling updates, and reporting; support process improvements for smoother operations.
• Cross-Functional Collaboration – Partner with sales, technical, and customer support teams to resolve scheduling conflicts and handle escalations with professionalism.
• Continuous Improvement – Suggested and implemented process enhancements that reduced scheduling delays, improved engineer utilization, and strengthened customer satisfaction scores.