Sep 2023 – Oct 2025 · 2 yrs 1 mo · Gurugram, Haryana, India · Remote

• stakeholder management and communication for telecom service provider organisations worldwide, KPI analysis and reporting and management of transmission services of service providers. Gained experience in team work, communication, Excel VBA and Macros, adherence to deadlines, Telecommunication wireless transmission services rollout and maintenance.
• Service Alarm Monitoring
• Alarm Management for the assigned Network Services
• Ticket Management
• Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions
• Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Work Order Handling
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Work towards KPI & Balanced Scorecard parameters
• Work towards the IPM parameters assigned by the CA Manager
• End to end responsible for the incident ticket lifecycle.
• Alignment to the organizational guidelines & departmental processes & procedures

Jun 2023 – Sep 2023 · 3 mos · New Delhi, Delhi, India · Remote

• Market Research: Conduct comprehensive market research to identify potential clients, competitors, and emerging trends. Analyze data and provide valuable insights to support business development strategies.
• Lead Generation: Assist in generating leads through various channels, including online research, networking events, and social media platforms. Collaborate with the sales team to convert leads into potential business opportunities.
• Proposal Preparation: Support the business development team in preparing proposals, presentations, and sales collateral. Ensure all materials are accurate, persuasive, and align with the company's branding guidelines.
• Relationship Building: Assist in establishing and nurturing relationships with existing and prospective clients. Communicate effectively and professionally to build trust and rapport with key stakeholders.
• Competitive Analysis: Monitor industry trends, competitors' activities, and market developments. Evaluate strengths, weaknesses, opportunities, and threats to identify areas for improvement and propose strategic initiatives.
• Sales Support: Collaborate with the sales team to develop sales strategies, pitch materials, and customized solutions for clients. Assist in the preparation of sales forecasts, reports, and other relevant documentation.
• CRM Management: Maintain accurate and up-to-date records of client interactions, leads, and opportunities in the Customer Relationship Management (CRM) system. Ensure data integrity and provide regular reports to the management team.
• Team Collaboration: Work closely with cross-functional teams, including marketing, product development, and finance, to support business development initiatives. Foster a collaborative environment and contribute innovative ideas to drive company growth.

Jan 2022 – Dec 2022 · 11 mos · United States [Remote]

• Participating in this bootcamp to improve my software engineering skills

Nov 2020 – Nov 2020 · 0 mo · New Delhi, Delhi, India · Remote

• Familiarised myself with the essentials of control theory through the use of Scilab & Xcos and developed a mathematical model to predict the vehicle resistive forces during a run
• Developed mathematical models for NI-MH battery, spring mass damper, and thermal model of a house

Sep 2020 – Oct 2020 · 1 mo · New Delhi, Delhi, India · Remote

• A modified aerofoil model with spherical extrusions in the underbody was analvsed by CFD in ANSYS Fluent
• Reports were generated for the aerodynamic Coefficients for various velocities & angle of attacks
• Findings and improvements were discussed and presented in a collaborative setting

Jun 2019 – Jun 2019 · 0 mo · Gurugram, Haryana, India · On-site

• Designed 12 sets of bus-bars, 20 sets of brackets, and 10 fixtures in Solidworks
• Observed the design process at the organisation starting from brainstorming all the way through prototyping

Jan 2019 – Oct 2019 · 9 mos · Chennai, Tamil Nadu, India

• An active member of the Outgoing Global Volunteer Department
• Facilitated International volunteer experiences for college undergraduates in developing countries
• such as Egypt, Indonesia, Sri Lanka and Vietnam.
• Managed a team of 5 to deliver the same and tracked our growth through KPI’s and regular interactive sessions