Rahul Dhoundiyal

Operations Associate

Noida, Uttar Pradesh, India13 yrs 7 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in operations management.
Achieved 20% cost reduction through vendor negotiations.
Led initiatives improving order fulfillment by 20%.

Stackforce AI infers this person is a seasoned Operations Manager specializing in eCommerce and Supply Chain logistics.

Contact

rahuldhoundiyal04@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementSupply Chain ManagementCost ReductionCustomer Service ManagementLogistics ManagementTeam Leadership

Other Skills

OperationsWarehouse & Inventory ManagementVendor NegotiationB2B & B2C Fulfillment StrategyProcess OptimizationCost SavingsOrder ProcessingConflict ResolutionCustomer Relationship ManagementHealthcareInventory ManagementLogisticsRoute PlanningLogistics OptimizationManagement Systems

About

I'm a results-oriented Operations Manager with over 10 years of experience across eCommerce, pharmaceuticals, and logistics. Currently leading operations at Sohii (Innoqlife Pvt Ltd), I specialize in multi-channel inventory management, vendor coordination, 3PL integration, and process optimization for platforms like Amazon, Nykaa, FirstCry, TataCliq, and Shopify. My core strengths lie in: Warehouse & Inventory Management (SKU-level accuracy & audits) Vendor Negotiation & Procurement Oversight B2B & B2C Fulfillment Strategy Cost Reduction in Transport & Storage Process SOP Implementation & Automation Cross-functional Team Leadership I specialize in warehouse management, supply chain optimization, and inventory control, where I've successfully implemented cost-saving initiatives and improved operational performance. My skills in team leadership, logistics, and conflict resolution have enabled me to lead cross-functional teams and achieve business objectives with precision. My key accomplishments include: * Reducing transportation costs by 20% through effective vendor negotiations. * Improving order fulfillment by 20% and reducing Turnaround Time (TAT) by 50% through process reengineering. *Spearheading initiatives that resulted in a 25% reduction in customer service escalations. I am currently open to new opportunities in Operations Management, Supply Chain, and Logistics roles where I can apply my skills to deliver operational excellence, optimize supply chains, and contribute to business growth. If you're looking for a dedicated professional with a passion for efficiency and cost reduction, I would love to connect!

Experience

13 yrs 7 mos

Total Experience

4 yrs 2 mos

Average Tenure

1 yr 5 mos

Current Experience

Sohii

Operations Manager at Sohii (Innoqlife Pvt Ltd)

Jan 2025 – Present · 1 yr 5 mos · Delhi, India · On-site

I'm a results-oriented operations manager with over 10 years of experience across e-commerce, pharmaceuticals, and logistics. Currently leading operations at Sohii (Innoqlife Pvt Ltd), I specialize in multi-channel inventory management, vendor coordination, 3PL integration, and process optimization for platforms like Amazon, Nykaa, FirstCry, TataCliq, and Shopify.
My core strengths lie in:
Warehouse & Inventory Management (SKU-level accuracy & audits)
Vendor Negotiation & Procurement Oversight
B2B & B2C Fulfillment Strategy
Cost Reduction in Transport & Storage
Process SOP Implementation & Automation
Cross-functional Team Leadership
Prior to this, I handled warehouse and logistics operations in the pharmaceutical industry at OA&J Pharmaceuticals Ltd. (Ghana), achieving significant cost savings and performance improvements.
I also bring customer-facing operational insights from my tenure at Uber India and Samsung, where I led support teams and improved service quality, D-SAT scores, and NPS through structured coaching and data-driven initiatives.
I’m passionate about building scalable, efficient backend systems that directly impact customer satisfaction and business growth.

OperationsWarehouse & Inventory ManagementVendor NegotiationB2B & B2C Fulfillment StrategyCost ReductionProcess Optimization+3

Oa&j pharmaceuticals ltd

Assistant Manager

Mar 2017 – Jun 2025 · 8 yrs 3 mos · Ghana

❖ Supervise day-to-day warehouse and logistics activities within sales center, including inventory management and order fulfillment
❖ Reduced transportation costs for the company by 20% by negotiating better terms with existing vendors.
❖ Redesigned the logistics network, resulting in a 20% increase in delivery speed and a 15% decrease in distribution costs by optimizing route planning.
❖ Increased the accuracy of demand forecasting by 20% using advanced Excel and statistical methods.
❖ Implemented a new scheduling system, improving delivery times by 15%
❖ Reduced fuel waste by introducing company-wide fuel cards and installing GPS in the transport fleet
❖ Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance
❖ Led the adoption of an IoT-based fleet management system that reduced fuel consumption by 15%, aligning with the company's sustainability goals.

HealthcareOperationsInventory ManagementLogisticsRoute PlanningLogistics Management+1

Uber

Operations Consultant

Oct 2015 – Feb 2017 · 1 yr 4 mos · uber

❖ Managing all spots across all of Delhi-NCR.
❖ Regular training team on current and new introduced products and processes to improve overall
efficiency and quality.
❖ Improving Expert Quality and Efficiency | Lowering support contact rates | Boosting NPS.
❖ Regular SOP updation and drafting ones for new processes | Handling city escalation.
Team lead | Greenlight hub Apr’ 16 - Nov’17
❖ Leading city GL team with organising and managing their active KPIs
❖ Initiating robust processes which helped in reducing Partners’ downtime (wait-time).
Expert | Greenlight hub June’ 16 - Apr’17
❖ Part of the Operations team responsible for driver recruitment, support, training, quality management,
driver retention, device management and vehicle financing.
❖ Suggesting updates for in use SOPs for various processes.
❖ Worked on several projects with focus on improving riders’ escalations and along with their in-cab
experience.

Management SystemsSOP DevelopmentTrainingQuality ManagementOperations ManagementTeam Leadership

Samsung

Customer Relationship Executive

Sep 2012 – Sep 2015 · 3 yrs · Noida Area, India

❖ Lead a newly inducted team to help and provide them with the complete process knowledge.
❖ Lead and assisting escalations and sales assisting team to achieve their targets and KPIs
❖ Helping Customers to understand the product and handling requests and escalations along with
providing the technical information.