Rajat Kumar

Client Relationship Manager

Gurugram, Haryana, India8 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in driving customer success initiatives.
  • Strong background in digital marketing strategies across multiple industries.
  • Demonstrated ability to manage large-scale marketing campaigns.
Stackforce AI infers this person is a Digital Marketing and Business Strategy expert in the MarTech industry.

Contact

Skills

Core Skills

Customer Success ManagementMarketing ConsultingBusiness StrategyPerformance MarketingMarketing StrategyBusiness AnalysisDigital Marketing

Other Skills

Critical ThinkingAnalytical SkillsAppsFlyerStakeholder ManagementMedia PlanningPaid Social MediaSocial Media MarketingManagementLeadershipProject ManagementFacebook MarketingSearch Engine Marketing (SEM)Google AdsPublic SpeakingTeam Management

About

Experienced Business Analyst with a demonstrated history of working in the marketing and advertising industry. Skilled in Digital Marketing, Facebook Marketing, Management, and Linkedin Marketing. Strong research professional with a Bachelor of Engineering (BE) focused in Mechanical Engineering from army institute of technology.

Experience

8 yrs 1 mo
Total Experience
2 yrs 8 mos
Average Tenure
3 yrs
Current Experience

Meta

Client Solutions Manager

May 2023Present · 3 yrs · Gurugram, Haryana, India · On-site

Appsflyer

Customer Success Manager

Jul 2021Apr 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

  • Work with the biggest apps in India across E-Com, Edu-tech, Gaming,OTT & Fintech verticals & help them solve their Mobile Marketing & Attribution problems
  • Drive Customer Success Initiatives like Business Reviews with CXOs, Feature Adoptions, Strategic Conversations to drive client's app growth
  • Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D
Critical ThinkingMarketing ConsultingAnalytical SkillsAppsFlyerStakeholder ManagementCustomer Success Management

Merkle sokrati

4 roles

Senior Manager: Business Strategy

Apr 2021Jun 2021 · 2 mos

  • Managed the incubation unit for the company with my team. We worked with SMB clients to deliver on their business goals and achieve hyper-growth in a short time.
Media PlanningCritical ThinkingMarketing ConsultingPerformance MarketingAnalytical SkillsPaid Social Media+3

Manager: Business Strategy

Promoted

Jul 2019Mar 2021 · 1 yr 8 mos

  • Managed overall marketing strategy for 15+ clients across verticals with 30+ Cr Quarterly spends
  • Driving new business capabilities like Branding, Social Media Management, Google Ads features
  • Worked Closely with Google and Facebook Team on large scale performance campaigns
  • Managing a cluster of 4 teams and responsible for their growth and development and working on achieving the organization’s quarterly Objectives and Key Results.
  • Maruti Suzuki: Developed the Online-to-Offline acquisition channel for their pan-India dealer network. Created the operating strategy for 400+ dealership's hyperlocal campaign, defined RACI framework & KPIs, and created the scale-up roadmap
  • Malabar Gold and Diamonds: Created the operations and channel strategy for hyperlocal campaigns 120+ stores focused on driving sales from stores.
Media PlanningCritical ThinkingMarketing ConsultingPerformance MarketingAnalytical SkillsPaid Social Media+4

Senior Business Analyst

Promoted

Sep 2018Jun 2019 · 9 mos

  • Areas of Expertise:
  • Digital Marketing strategies for Performance/Branding for verticals like eCommerce, BFSI and Automotive
  • In-depth knowledge of Channels - Facebook, Instagram, Google
  • Marketing Technology using APIs like Facebook Graph Insights, Google Analytics etc.
  • Key Roles and Responsibilities:
  • Worked on Digital Marketing strategies and roadmap for managing monthly spends upto 2 Crores while ensuring all relevant KPIs are met
  • Explore avenues for scaling up digital operations for clients in line with their business objectives
  • Ideate and implement marketing technology tools for automation , performance and data analysis
Media PlanningCritical ThinkingPerformance MarketingAnalytical SkillsPaid Social MediaSocial Media Marketing+2

Business Analyst

Sep 2017Aug 2018 · 11 mos

  • Key Roles and Responsibilities:
  • Complete knowledge of Social as a Channel for Performance and Branding
  • Handling Ad operations for clients across different verticals/with different Objectives/Goals/KPIs
  • Delivered business-relevant insights on ARPU & revenue trends, the behavior of user cohorts, and product affinities by using multiple data sources such as platform reports, attribution reports, CRM data using platforms like Channel dashboard, Google Analytics, AppsFlyer.
  • Leveraging APIs and services like Facebook Insights, Google Apps Script, etc. for performance reporting and analysis
  • Audited accounts to drive best practices in account management outlined by Google. Developed processes to manage client operations at scale
  • Worked closely with engagement managers and client teams and ensured customer success
  • Areas of Expertise:
  • Performance & Branding Campaigns across Social - Facebook, Linkedin
  • Performance Insights and Analytics using tools like Google Analytics, AppsFlyer
  • Marketing Technology using APIs like Facebook Graph Insights
  • Verticals Handled:
  • eCommerce
  • Banking, Financial Services, and Insurance
  • Educational Technology
Media PlanningCritical ThinkingPerformance MarketingAnalytical SkillsPaid Social MediaSocial Media Marketing+2

Education

Army Institute of Technology

Bachelor of Engineering (BE) — Mechanical Engineering

Jan 2013Jan 2017

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