Jul 2021 – Jan 2025 · 3 yrs 6 mos · Chandigarh, India

• Experienced Senior Delivery Manager specializing in Cloud, MLOps, and Analytics domains, driving success for diverse clients through strategic leadership and problem-solving.
• 🔹 Professional Experience:
• Currently a Senior Delivery Manager overseeing Cloud, MLOps, and Analytics portfolios.
• Serves as a Single Point of Contact (SPOC) for designated accounts, managing deployment, migration, and technical matters with a focus on swift issue resolution.
• 🔹 Expertise Highlights:
• Leads a 90-member team in Solution Support, managing various technologies and clients in MLOps, AWS, GCP, and Tableau.
• Successfully managed Machine Learning Operations (MLOps) for a leading Clothing brand, overseeing 200+ models.
• 🔹 Key Achievements:
• Acknowledged by leadership for streamlining customer environments and enhancing operational efficiency.
• Maintained a perfect 10/10 Customer Satisfaction (CSAT) rating across all customers, demonstrating commitment to service excellence.
• Secured contract renewals with all customers through relationship-building and best practices.
• 🔹 Strategic Initiatives:
• Implemented cloud best practices for cost optimization and operational efficiency.
• Established a one-to-one backup policy, creating a stable ecosystem for all customers and technologies.
• Drove inclusion initiatives to counter iteration rates and enhance learning experiences within the organization.
• 🔹 Recognition:
• Commended by leadership for streamlining customer environments and optimizing operations.
• Achieved the highest CSAT ratings, reflecting dedication to delivering exceptional customer experiences.
• Successfully stabilized customer environments through scope refinement and best practice implementation.
• Aspiring to contribute dynamic leadership and expertise to drive organizational success in the rapidly evolving technology landscape. Open to networking and collaboration opportunities in Delivery Leadership

Sep 2019 – Jul 2021 · 1 yr 10 mos · Bengaluru, Karnataka, India

• In the role of Cloud Delivery Manager, Working as a single point of contact (SPOC) for designated accounts and customers for all operational and technical matters for more than 10 customers. Take full ownership of incoming actions and issues and drive them to resolution
• Dedicatedly working for Cloud Cost Optimization initiatives using various tools such as CloudCheckr, AWS Trusted Advisor
• Spearheading Information Technology function by providing Strategic Technology Leadership, Vision, and Direction in collaboration with key business stakeholders, delivering value through innovative & transformative technology and business solutions
• Implementing of all cloud technology initiatives to accommodate the current and future needs of the business, achieving its goals and objectives, and ensuring that investments in IT deliver significant value to the business
• Driving the digital transformation initiatives and responsible for building industry-specific enterprise systems by digitizing, automating, and integrating all business functions and processes
• Motivating and training the technology team on emerging technologies, nurture talents, setup team KRAs & time-bound KPIs, performing performance appraisals and manage the growth & development of the team
• Providing overall leadership to the entire Project Team including managing deliverables of functional team leaders
• Ensuring Service Level Agreement (SLA) adherence, establishing a 24X7 handover mechanism, mandatory escalation metric and delivery support for services for the accounts in scope and keeping a tap on reporting requirement
• Working directly with Leadership to build, negotiate and implement cloud technology strategies enabling the organization to improve its overall efficiency by saving costs and reducing manual function

Oct 2014 – Sep 2019 · 4 yrs 11 mos · Gurugram, Haryana, India · On-site

• Worked as a Team Lead for a dedicated Automobile Client and BAnking Sector Major
• Installation and Configuration of Oracle database on Linux, UNIX, and Windows platforms.
• Managing of Table space for Different User by Granting Quota on Default & Temporary Table Spaces.
• Managing Redo Log files in Archive log Mode for Mode Online Backup.
• Creating Users and Roles and Assigning Different Roles to users.
• Monitored table space & their growth and took proper actions.
• Backup’s using Export and Import, cold backup and RMAN.
• Providing support to the application team in ERP.
• Refreshing oracle test databases from production databases.
• Applying patches in Oracle ERP
• Resolving daily customer issues related to Oracle installation, Database creation, Export-Import, Cold Backup, RMAN, Data guard Setup and troubleshooting, DR Drill, Health Checkup etc.
• Upgraded oracle databases from 10.2.0.5.0 to 11.2.0.4.0
• Changing the Roles in Data guard like Fail Over and Switch Over.
• Working with Oracle support by raising Service request for troubleshooting critical issues.
• Compiling packages, procedures and authenticate invalid objects.
• Keeping an eye on alert logs daily.
• Backup’s using Export and Import.
• Purge old archive logs and backup sets to free up space for new archives and backup sets in RMAN.

Dec 2010 – Sep 2014 · 3 yrs 9 mos · Mumbai Metropolitan Region

• Managed RBI’s critical production databases of Real Time Gross Settlement (RTGS) and National Electronics Fund Transfer (NEFT), Negotiated Dealing System (NDS) applications and RBI’s critical portal applications like Enterprise Knowledge Portal (EKP), Secured Internet Website (SECWEB), Integrated Computerized Currency Operations and Management Systems (ICCOMS), Payroll Application Integrated Establishment Systems (IES), Central Division Debt (CDD), Central Public Accounts Department (CPAD) application sites
• Maintained more than 200 Data-guard of critical production databases; upgraded oracle databases from 10.2.0.1.0 to 10.2.0.3.0 and from 11.1.0.6.0 to 11.2.0.3.0
• Worked on the environment of more than 55 servers (payment and Non-payment applications) and more than 80 databases having the size of each database like 50+ GB in Oracle 9i, 10g and 11g databases
• Coordinated with many banks including SBI, Union Bank of India, Syndicate Bank, IndusInd Bank, Dena Bank, Bank of India, and other firms’ database like Force Motors, RBI, Tata Power, LIC