Ramakrishna S.

CTO

Bengaluru, Karnataka, India27 yrs 11 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Over 25 years of experience in technology strategy and architecture.
  • Led multiple complex CX projects across diverse industries.
  • Expert in driving innovation and technology excellence.
Stackforce AI infers this person is a seasoned Enterprise Architect specializing in CX solutions and digital transformation across various industries.

Contact

LinkedIn

Skills

Core Skills

Enterprise ArchitectureCx SolutionsCustomer Relationship ManagementProduct Development

Other Skills

Agile MethodologiesAgile Project ManagementBusiness AnalysisBusiness IntelligenceBusiness ProcessBusiness Process DesignBusiness Transformation ProgramConsultingCustomer Relationship Management (CRM)Enterprise SoftwareGenerative AIGlobal DeliveryIT StrategyIntegrationJava

About

๐‘๐š๐ฆ๐ค๐ข is a seasoned Enterprise Architect and Chief Technology Officer (CTO) with a strong background in technology strategy, architecture, and innovation. With over 25 years of experience in the field, he has a proven track record of translating CX business strategy into impactful CX technical solutions to drive digital transformation and business growth for clients. He successfully delivered multiple complex CX projects across various industries, viz : Automotive, Retail, Telco, Media, Entertainment, and Financial Services. His ability to balance technical expertise with business acumen makes him a strong differentiator in today's fast-paced technology landscape. Through a collaborative and innovative approach, he is dedicated to helping clients and organizations stay ahead of the curve and achieve their strategic objectives. As the ๐‚๐“๐Ž ๐จ๐Ÿ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž (๐ƒ๐‚๐—) ๐ˆ๐ง๐๐ข๐š ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐‹๐ข๐ง๐ž, I drive innovation and technology excellence to help our clients deliver personalized, seamless, and memorable customer interactions that drive loyalty and business growth. I am also responsible for driving solutions for large CX deals, building high-performance teams, and fostering a culture of continuous improvement. At Capgemini, we are dedicated to delivering innovative and transformative CX solutions, and I am proud to be a part of this mission. ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ญ๐ข๐ž๐ฌ: โ˜› Generative AI Lead for DCX India. Conceptualised and built GenAI based solutions using RAG pipeline, tailored GenAI pitches across our offerings for Clients, incorporate GenAI for productivity improvement (Github Copilot, AWS CodeWhisperer, Azure OpenAI GPT 4o) โ˜› CX Solutions - Marketing, Sales, Service, Commerce, Immersive, and Data-Driven CX across strategic platforms Adobe, Microsoft Dynamics 365, Pega, Salesforce, SAP CX, ServiceNow โ˜› Customer Relationship Management โ˜› Business Transformation Program โ˜› Enterprise Architecture โ˜› Build strong CX Architects

Experience

27 yrs 11 mos
Total Experience
4 yrs 7 mos
Average Tenure
6 yrs
Current Experience

Capgemini

2 roles

CTO of Global Digital Customer Experience Practice, India

Promoted

Oct 2021 โ€“ Present ยท 4 yrs 8 mos ยท Hyderabad, Telangana, India ยท Hybrid

  • โžฆ Helping clients plan and implement successful Agentic AI Projects
  • โžฆ Working with clients to improve their brand visibility across Gen AI powered search engines by optimizing for GEO - Generative AI engine optimization
  • โžฆ Responsible for helping clients across industries unlock the value of their investments by partnering from ideation & innovation to shaping & scaling their B2B, B2C, and B2B2C CX needs.
  • โžฆ Lead large-scale CX transformation deals and programs across Marketing, Sales, Service, Commerce, Immersive, and Data, by working closely with Global Clients, Capgemini Market Units, ABLs and GBLs, Industry SMEs, Global CXOs, Offer Leads, Alliance and Platform Partners in driving our Customer First initiative and CX portfolio.
  • โžฆ DCX India Offer Leader, driving Composable CX Offer initiative.
  • โžฆ A certified L3 Architect and Go-To CX leader that drives a team of E2E and Technology solutions. Architects and coaches from C-level down to engineers in creating value, business propositions, and stable revenue streams for various industries.
  • โžดโžด Roadmap visualization, architecture design, and technology transformation toward Customer First.
  • โžดโžด Identify opportunities and risks for the transformational roadmap, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to business success.
  • โžดโžด Evaluate and identify appropriate technology platforms for delivering best-in-class business services.
  • โžดโžด Designing the high-level software architecture, modules, and components.
  • โžดโžด Reviewing, modifying, consolidating, and refining the technology platforms.
  • โžฆ Focus on CX acceleration, building "end-to-end transformation" capabilities, strong "people portfolio" at scale, and reengineering the CX value play.
Generative AICX SolutionsCustomer Relationship ManagementBusiness Transformation ProgramEnterprise Architecture

Pega Practice and Delivery Lead for DCX NA

Jun 2020 โ€“ Oct 2021 ยท 1 yr 4 mos ยท Hyderabad, Telangana, India ยท Hybrid

  • โžฆ Technology Sponsor for 3 Major Telco accounts and a Delivery Executive for a large Technology giant.
  • โžฆ Responsible for Practice Growth and Delivery of all Pega Accounts for the NA region.

Tech mahindra

AVP - Pega Practice

Jul 2015 โ€“ Jun 2020 ยท 4 yrs 11 mos ยท Hyderabad Area, India ยท On-site

  • โžฆ Head the Delivery of Pega Practice for TechM across verticals/regions including
  • โžฆ Building the Practice CoE, Delivery, partnership, and client acquisition / engagement
  • โžฆ Responsible for Delivery of all Pega accounts
  • โžฆ Responsible for growth in Europe and APAC geographies
  • โžฆ Anchored growth of the practice, Practice strength doubled between 2015 and 2019, with growth in new geographies, new Sectors supported by successful deliveries
  • โžฆ Opened up newer geographies like Australia, India, the Middle East, Japan, China
  • โžฆ Opened up newer Practice lines of Pega Robotics and Pega Decisioning

Wipro technologies

3 roles

Global Practice Head - Pega

Promoted

Jun 2011 โ€“ Jul 2015 ยท 4 yrs 1 mo

  • โžฆ Spokesperson and subject matter expert for Wiproโ€™s Pega Practice worldwide. Interface with C-executives and industry heads in the BPM space.
  • โžฆ Speaker in PegaWORLD 2012
  • โžฆ Successfully incubated and grew the Pega Practice topline 7x times in 3 years. Delivered two large Business Transformation engagements in Financial Services
  • โžฆ Directly responsible for delivery of Business Transformation Engagement with our marquee Customers
  • โžฆ Responsible for partnership with Pegasystems
  • โžฆ Additional responsibility for delivery of Pega Projects within the timeline and budget, and delivering Projects to the client's satisfaction.

Senior Practice Manager

Promoted

Oct 2008 โ€“ Mar 2012 ยท 3 yrs 5 mos

  • โžฆ Responsible for a portfolio of Programs and also for a portfolio of BPM products - Savvion, Fujitsu BPM, IBPM BPM, ILog as a part BPM Practice

Consultant

Dec 2006 โ€“ Oct 2008 ยท 1 yr 10 mos

Virinchi technologies

Vice President

Jan 2005 โ€“ Dec 2006 ยท 1 yr 11 mos ยท Hyderabad, Telangana, India ยท Hybrid

  • Product Development:
  • QFund is a micro-finance POS product of Virinchi supporting the entire business transaction of the industry. This product has various functionalities for Pay Day Loan and Instalment Loan. QFund was implemented as a Point-of-Sale application across 1500+ stores in the US
  • Responsibility:
  • โžฆ Responsible for entire product development and large client implementations
  • โžฆ Re-architected the product to support a high-transaction environment, built key features/extensions, and changed the technology platform to open-source that helped improve existing client satisfaction and new client acquisitions
  • โžฆ Led implementation for two key clients (Check N Go & Valued Services, USA) covering 1500 stores across the USA
  • โžฆ Technologies: Red Hat Linux Enterprise Edition 4.0, Java, Jboss 4.0.3, Web Services using Apache Axis, Oracle 10g
  • Business Development
  • โžฆ Torchbearer for the Product portfolio and expansion
  • โžฆ Engage and win new Customers for expansion
  • โžฆ Creation and execution of detailed plans to expand the portfolio of Business
Global DeliveryCustomer Relationship Management (CRM)Customer Relationship Management

Wipro technologies

Architect

Jun 2000 โ€“ Dec 2004 ยท 4 yrs 6 mos ยท Hybrid

  • โžฆ Responsible for understanding various components of a B2B engine and delivery of one of the components.
  • โžฆ Played various roles in the Project over 3 years as a Sr.Software Engineer, Module Lead, and Technical Lead.
  • โžฆ Responsible as an Architect for one of the Content Delivery platforms

Cognizant technology solutions

Analyst

Jan 1998 โ€“ Jan 2000 ยท 2 yrs

Education

Acharya Nagarjuna University

B.Tech โ€” Mechanical Engineering

Jan 1993 โ€“ Jan 1997

Kendriya Vidyalaya

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