Ranjith M.

Program Manager

Bengaluru, Karnataka, India15 yrs 5 mos experience

Highly Stable

Key Highlights

Built Swiggy's PMO from the ground up
Achieved ₹80 Cr in annualized savings
Led initiatives improving NPS by 18 points

Stackforce AI infers this person is a SaaS and E-Commerce program management expert with a strong focus on operational excellence.

Contact

inovations@gmail.com LinkedIn

Skills

Core Skills

Program ManagementProject ManagementE-commerce

Other Skills

Agile MethodologiesAgility TrainingBudget ManagementBusiness AcumenBusiness ContinuityBusiness StrategyChange ManagementCoachingCross-functional Team LeadershipCustomer AcquisitionCustomer Experience ManagementEnterprise-wide transformationEscalations ManagementIT Project & Program ManagementIT Project Management

About

Program and Portfolio Leader with 15+ years of experience driving enterprise-scale transformation across e-commerce, SaaS, and technology ecosystems. Built Swiggy’s PMO from the ground up and evolved it into a company-wide operating model across Food, Instamart, Central Growth, Daily, and Genie. Directed ₹400 Cr plus in annual portfolios, reallocated ₹100 Cr to top-decile bets, and delivered ₹80 Cr in annualized savings through disciplined capital stewardship and ROI-driven prioritization. Recognized for shaping Swiggy’s software supply chain and architectural backbone by leading initiatives such as Unified Order Management (DOMA), Just in Time Delivery Orchestration, and in-house OMS and SCM platforms that enabled 4x scale-up, improved NPS by 18 points, and reduced cost to serve across the network. Trusted by CxOs and Boards for embedding executive operating cadences, OKR and AOP alignment, and compliance frameworks including GDPR, DPDP, and SOC2 with zero critical findings. Combines technical depth, strategic foresight, and people leadership to drive predictable delivery, operational velocity improvement of 80 percent, and business impact across complex cross-functional portfolios.

Experience

15 yrs 5 mos

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Swiggy

3 roles

Group Program Manager

Promoted

Jul 2022 – Aug 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Senior Program Manager → Principal Program Manager → Principal and Group Program Manager - (Aug 2018- Dec 2021) | (Jul. 2022 – Aug 2025)
Built the PMO from zero. Intake, prioritization, scope gates, dependency mapping, and executive scorecards adopted by six streams and 20+ teams
Ran the tech strategy cycle with CPO and CTO. OKR formulation, QBR reviews, and decision memos that reallocated ₹100 cr toward top bets
Agile uplift across 21 squads and 9 leaders. PI planning, release trains, DoR and DoD, WIP limits, and Jira or Azure DevOps portfolio boards
Portfolio ~₹400 cr FY24–25. ₹80 cr annual run-rate savings through vendor strategy, infra rightsizing, and cost to serve fixes
Instamart scale 45K to 230K orders per day in 12 months. Footprint +42
NPS +18 and unit economics +₹2 per order through VOC loops and defect removal
GDPR and DPDP deletion shipped with zero critical findings and zero P1 incidents

Oral CommunicationCustomer Experience ManagementE-CommerceLeadershipSprint PlanningPresentation Skills+49

Principal Program Manager

Apr 2020 – Dec 2021 · 1 yr 8 mos · On-site

As Principal Program Manager, I aligned Product and Engineering strategies with Storefront leadership, driving product innovation and improving project success rates through strategic planning. I led project governance training for cross-functional teams, spearheaded organizational restructuring within the Central Program Office, and implemented Agile-driven execution models to enhance program management effectiveness.
· Drove a 25% increase in product innovation** by aligning Product and Engineering strategies with Storefront leadership.
· Achieved a 50% improvement in project success rates** through the implementation of a strategic planning approach.
· Increased project success rates by 25% by leading project governance training for over 50 cross-functional teams.
· Spearheaded organizational restructuring of the Central Program Office, aligning processes with business strategy and improving leadership visibility into KPIs.
· Strengthened stakeholder alignment and program tracking, optimizing KPI measurement and strategic decision-making.

Oral CommunicationCustomer Experience ManagementE-CommerceLeadershipSprint PlanningPresentation Skills+50

Senior Program Manager

Aug 2018 – Apr 2020 · 1 yr 8 mos · On-site

Aligned Product and Engineering strategies with Storefront leadership, resulting in a 25% increase in product innovation and customer retention.
Implemented a Strategic Planning approach, leading to a 50% increase in project success.
Led End-to-End Project Governance training for 50+ cross-functional teams, resulting in a 25% increase in project success rate.

Oral CommunicationCustomer Experience ManagementE-CommerceSprint PlanningPresentation SkillsProgram Management+50

Mx player

Associate Director

Dec 2021 – Jul 2022 · 7 mos · Bengaluru, Karnataka, India

PMO-lite cadence across Android, iOS, Web, and TV. Standardized intake, quarterly planning, go-live checklists, and post release reviews
Reduced startup time and crash rate. Improved release reliability with player and infra teams
Coordinated content, legal, and marketing for marquee launches. Supported ad-tech experiments

Oral CommunicationCustomer Experience ManagementE-CommerceSprint PlanningPresentation SkillsProgram Management+45

Hp

Program Manager (Software Engineering), New Product Development

Aug 2016 – Aug 2018 · 2 yrs · Bengaluru Area, India · On-site

As Program Manager at HP, I led cross-functional collaboration across engineering, marketing, and product teams, streamlining processes to drive efficiency in new product development. My responsibilities included executing risk mitigation frameworks, developing scalable program governance models, and championing continuous process optimization to enhance team productivity and product development cycles.
· Surpassed revenue targets by 15% & achieved 100% on-time delivery through effective product development & operational strategies.
· Streamlined processes through cross-functional collaboration across engineering, marketing, and product teams.
· Ensured seamless market readiness and product stability at launch by executing robust risk mitigation frameworks.
· Improved visibility, tracking, and resource allocation for key projects by developing scalable program governance models.
· Enhanced team productivity and product development cycles by championing continuous process optimization.

Oral CommunicationCustomer Experience ManagementSprint PlanningPresentation SkillsProgram ManagementProject Management Software+40

Akamai technologies

2 roles

Program Manager II (Technical) - New Product Development & Strategic Initiatives

Jun 2016 – Aug 2016 · 2 mos

Managed services inside CDN. App and API Protector, WAF or Firewall, Guardicore segmentation
Lightweight PMO for a 10 person squad. Global runbooks and KPIs across POPs
Commercialization targeting 100K dollars ACV across 75 customers. Pricing, packaging, and pilot logos

Oral CommunicationSprint PlanningPresentation SkillsProgram ManagementProject Management SoftwareProgram Development+39

Program Manager - Projects & Strategic Initiatives

Jan 2015 – Jun 2016 · 1 yr 5 mos

Led cross-functional teams to implement UPMM and Agile methodologies, resulting in successful project delivery and 25% cost savings.
Streamlined communication with vendors, enhancing collaboration and career progression.
Managed budget, revenue, and metrics at Akamai Technologies, showcasing financial oversight and responsibility.

Oral CommunicationCustomer Experience ManagementSprint PlanningPresentation SkillsProgram ManagementProject Management Software+37

Teksystems global services

Project Manager

Nov 2012 – Dec 2014 · 2 yrs 1 mo · Bangalore

Led diverse teams through UPMM methodology and Agile techniques, ensuring adherence to PMI & ISO standards.
Initiated, planned, executed, and closed projects as an active SCRUM Master, guaranteeing successful outcomes.
Accountable for budgeting, revenue recognition, and metric generation, showcasing financial expertise.

Oral CommunicationCustomer Experience ManagementSprint PlanningPresentation SkillsProgram ManagementProject Management Software+30

Photon infotech

Project Manager

Oct 2011 – Oct 2012 · 1 yr · Bengaluru Area, India

Led R&D projects for a healthcare company, ensuring efficient program delivery.
Analyzed market data to develop strategic product roadmaps.
Developed launch collateral and conducted training webcasts to boost customer engagement.

Oral CommunicationCustomer Experience ManagementSprint PlanningPresentation SkillsProgram ManagementProject Management Software+25

Healthsprint network pvt ltd

Project Manager

May 2011 – Oct 2011 · 5 mos · Bangalore, India

Implemented project management practices within the team for product development.
Conducted R&D for the evolving product and suggested improvements to increase performance.
Acted as a liaison between clients and the technical team for requirements modification.
Carried out third party integration and implementation of software.

Oral CommunicationCustomer Experience ManagementSprint PlanningPresentation SkillsProgram ManagementProject Management Software+24

Adsl

Strategy Solution Consultant IT-ITES

Jun 2010 – Jun 2011 · 1 yr · Bangalore

Conducted comprehensive requirement analysis for clients' IT strategies, delivering tailored technology solutions.
Implemented effective project management practices, ensuring seamless coordination between business stakeholders and technical teams.
Managed a diverse portfolio of 15 client accounts, providing real-time solutions that enhanced operational efficiency.

Oral CommunicationProject Management SoftwarePresentationsShareholder CommunicationsTeamworkProject Implementation+12

Uniqueware consulting services

Internship: Strategy Intern: New Market

Mar 2009 – Oct 2009 · 7 mos · Pune Area, India

Drafted business requirements and formulated cases as part of the solution team for clients' BI/ERP needs.
Conducted business analysis, scoping, documentation, budgeting, and quality assurance within the Software Development Life Cycle.
Studied Uniqueware Consulting Services' business model and developed a comprehensive marketing plan.
Engaged in Commercial Due Diligence, Market Entry Strategy, Growth Strategy, and Business Plan Development.

Sprint PlanningProject Management SoftwarePresentationsTeamworkIssue IdentificationLife-cycle Management+5