Rashmita T.

Operations Associate

Bengaluru, Karnataka, India15 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years of experience in IT and Operations.
Proven track record in managing vendor relationships and ITSM.
Skilled in driving efficiency and enhancing customer experiences.

Stackforce AI infers this person is a seasoned IT Operations Manager with expertise in ITSM and Sales Management.

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Skills

Core Skills

ItsmLeadershipProject ManagementSales OperationsSales ManagementCustomer ServicePeople ManagementCustomer Experience

Other Skills

Problem SolvingNegotiationFreshservice ITSMVendor ManagementBudget ControlAnalytical SkillsOperations ManagementChannel SalesTactical Sales PlanningProduct SalesITIL CertifiedSales PresentationsInternational SalesRetail SalesPre-sales

About

Experienced People Manager with 15+ years in IT IS Infra, ITSM and Enterprise Apps Operations, Client Relationship Management, Project & SLA Management, Sales & Vendor Operations, and Customer Service. Skilled in team leadership, process optimization, budget control, and performance metrics. Passionate about driving efficiency, enhancing customer experiences, and fostering business growth.

Experience

15 yrs 8 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 11 mos

Current Experience

Voya india

IT IS Operations Manager

Jul 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

Working as a Project Manager for ITIS Infra, Financial and HR Platforms. Responsible for governance cadence and dashboard management.
Monitoring project progress and set deadlines, solve the issues.
Evaluate project performance.
Responsible for managing relationships with IT vendors and service providers, including negotiating contracts, evaluating vendor performance, and resolving issues.
Define and monitor SLAs and KPIs for IT operations, and work with vendors and service providers to ensure compliance.
Track and report on vendor performance, and work with vendors to improve performance as needed.
Manage key IT initiatives including coordination with vendors and service providers to ensure changes are implemented with minimal disruption of operations.
Manage the IT operations budget, including forecasting and tracking expenses, and identifying opportunities to reduce costs.
Working as an ITSM administrator and Sapphire product owner.

Problem SolvingNegotiationLeadershipItsmFreshservice ITSMITSM

It mnc (cisco & google)

National Business Manager

Sep 2021 – Jul 2023 · 1 yr 10 mos · India · Remote

Managing Partner Account Managers/ Regional Virtual Sellers (Small Business) across INDIA, Australia & New Zealand.
Responsible for Business Planning, Forecast accuracy and driving global process alignment
Project Quarter plan to global team and work on feedbacks as per company policy
Implement Change Plan to improve efficiency
Initiate various lead generation strategies to generate quality funnels
Review team progress on Weekly, Monthly and Quarterly basis and suggest corrective measures to adhere
Responsible for budgeting and ensure that revenue generation is profitable for organization
Responsible for hiring, Induction, Training & Development and retain top talent within the organization (Attrition Management)
Ensure compliance process is followed strictly

Sales OperationsCustomer ExperienceAnalytical SkillsProject Management

Bharti airtel

Teritory Sales Manager

Apr 2014 – Aug 2021 · 7 yrs 4 mos · Bangalore · On-site

Worked in B2B, B2C, Channel Sales and Tele Sales.
Responsible for lead generation, conversion, infra management and PL management.
Customer service & escalation management.
Ensure each customers are delighted with best service experience
Revenue generation from assigned territory and ensure YoY organization is profitable on ROI
Managing team performance and motivation in a highly competitive market
High exposure to Retail sales and Operations
Competitive Market analysis
Quality acquisitions
People Management, Hiring, Recruitment and attrition management

Customer ExperienceOperations ManagementChannel SalesSales ManagementCustomer Service

Reliance digital retail ltd.

Department Manager

Apr 2013 – May 2014 · 1 yr 1 mo · Bengaluru, Karnataka · On-site

Drive & develop retail sales & operations in assigned geography (IT Sales)
Drive conversion from walk-ins and different lead generation activities
Cross functional department working with Business, Supply chain, Marketing & Finance.
Sales Forecasting & Demand planning & inventory management
Marketing analysis and competitive approach on deal closure
People Manager, Training and Induction and SOP Implementation

Sales OperationsCustomer ExperiencePeople ManagementSales Management

Apple

IPro

Sep 2012 – Apr 2013 · 7 mos · Bangalore · On-site

Build & maintain relationship with key decision makers & influencers
Responsible for driving conversion through lead generation activities
Focused on customer experience and ensure pre-sales/Post-sales experience is an WOW experience
Responsible for Pricing, Promotion, Ticketing, Merchandising are as per organizations policy
Responsible for Inventory Management and cash compliance

Customer ExperienceTactical Sales PlanningProduct SalesSales Management

Croma

Customer Service Representative

Aug 2010 – Aug 2012 · 2 yrs · Bangalore

Demonstrate and provide information on IT products in LFR outlet
Create demand among walk-in customers and generate leads
Follow up on lead closure and collect referral lead for increasing the customer base
Responsible for achieving sales target of the department within time line
Coach and train new hires and make them comfortable with product and services
Ensure Pricing & Promotion are correctly updated in floor and cascade to customers
Highly focused on grooming, merchandising and inventory management

Customer Experience