Feb 2021 – Jan 2022 · 11 mos

• Have owned Gold Loan product in a bank as Product Manager, for PnL, Portfolio, Risk, Policies, New Initiatives, Marketing, & Collections.
• Productivity of Gold Loans
• Curbing business risk with portfolio management to ensure near 0 loss
• Handling Gold Loan Applications for Acquisition, Renewal and Closure
• Heading a fabulous team of 8 members

Nov 2019 – Feb 2021 · 1 yr 3 mos

• Handled special projects under COO - Operations || Bank ATMs, Aadhaar Centres, Automation Anywhere

Apr 2018 – Oct 2019 · 1 yr 6 mos · Bengaluru Area, India

• Innovation Centre of the bank - responsible for evaluating Fintech solutions and work closely with internal departments to identify need for innovation and delivering it. The five pillars of Innovation centre are: New customer acquisition, customer engagement, improving process efficiency, customer experience and wallet share.
• Driven cross-functional team for customer acquisition, and process efficiency projects
• Evaluated Business Alliances and Fintech partnerships for new products and services
• Developed Digital Deposits product based on research and competition analysis
• Worked under C-Suite people for preparing strategy and investor presentation for Bank

Oct 2017 – Nov 2017 · 1 mo · Dubai

Apr 2017 – May 2017 · 1 mo · Mumbai Area, India

• IT Strategy:
• Worked on deployment of an Application Performance Monitoring tool in PMLI
• Interacted with vendors of APM tool to understand the functionalities and proposals
• Identified the criteria points for selecting an APM tool and calculating a final score
• Analyzed market research agency’s Gartner magic quadrant and IDC report for APM

Jan 2014 – May 2016 · 2 yrs 4 mos

• Operated IBM’s IMS database to query, view and update member and Plan Sponsor data
• Handled Aetna Voice Advantage application member issues using Cisco CP7940G IP Phone
• Drafted Business Requirement Documents to capture business need and Service Request change
• Conducted Walkthroughs for Client Managers explaining SR analysis and resource requirement
• Co-ordinated weekly status calls to provide backlog status on ticket report and future action items
• Prioritized SRs in Work-Load Balance Meeting as per their complexity and budget need
• Locked SRs in Screening and GATE meetings after getting votes from business stakeholders
• Managed team of 4; mentored, KT, assigned, scheduled, and tracked work progress of team
• Acted as a SPOC for training junior employees about Aetna Field Office do’s and don’ts rules

Oct 2013 – Dec 2013 · 2 mos

• Selected for fast-track batch in the field of Mainframe programming.
• COBOL, JCL, CICS