Mar 2024 – Oct 2024 · 7 mos · Gurugram, Haryana, India · On-site

• [1]: Integrated over 30 business partners with our Arthmate Loan Management System (LMS). Configured and integrated a diverse range of loan products, including MSME, Two-Wheeler Electric, and Loan Against Property (LAP), to meet the evolving needs of our partners.
• [2]: Served as the subject matter expert for product configurations and setups across our suite of offerings, including Unsecured Business Loans (UBL) and Lines of Credit (LOC).
• [3]: Conducted comprehensive training sessions to equip our business partners with the skills and knowledge to effectively utilize the loan dashboard, including troubleshooting methods for any system-related issues.
• [4]: Tracked all product and system-level issues through the JIRA tool, fostering seamless coordination with the tech, risk, and product management teams.
• [5]: Developed training materials, including presentations and user guides, to facilitate the efficient integration of partners with Arthmate's cloud-based platform within the agreed timelines.
• [6]: Implemented rigorous negative testing protocols for new products in the dummy environment, providing critical feedback to the product development teams to ensure a smooth transition to production.
• [7]: Led, managed, and resolved issues, escalating them to the relevant stakeholders, including the credit, risk, tech support, operations, business development, and product management teams.
• [8]: Prepared comprehensive Business Requirement Documents (BRDs) and Product Requirement Documents (PRDs), contributing valuable inputs for process automation initiatives.
• [9] Directly contributed to the distribution of a cumulative credit sum of ₹3 crores, empowering MSME and small business owners through our innovative financial solutions.

Sep 2023 – Feb 2024 · 5 mos · Remote · Remote

• 1. Taught the students from grade 5 to 12 in the domain of finance.
• 2.Dealed with the students from various geographies like usa, uk, India, Nepal and Indonesia .
• 3.Conducted the Finance IQ Test for the students and explained the report of the student with their respective parent.
• 4.Pitched the services of the company to the parents of the children and explained the value and uniqueness of our customized curriculum according to the student needs .
• 5.Conducted more than 100 plus demos successfully and contributed the revenue of 1.5 lakh through conversion from demo to subscription.

Jan 2023 – Jun 2023 · 5 mos · Bengaluru, Karnataka, India · Remote

• ➤ Received telephone calls and emails from English-speaking customers and partners concerning technical issues.
• ➤ Opened support cases for each call and updated cases in the call tracking system on a consistent basis.
• ➤ Took ownership of customer inquiries and gathered and analyzed appropriate diagnostic information.
• ➤ Followed up consistently with customers or partners as promised or agreed upon and subject to published service level agreements (SLAs).
• ➤ Informed customers of how and when problems are resolved within the severity level timeframe, always communicating in a professional manner both verbally and in written form.
• ➤ Provided the customers with all the steps taken to resolve the incident.
• ➤ Assisted  internal resources such as pre-sales and service engineers during product demonstrations, installations, machine upgrades, and product upgrades remotely over the telephone and via email.
• ➤ Composed FAQs, document solutions, and knowledgebase items. Review of knowledgebase documentation prior to publication.
• ➤ Interfaced  with Support teams in EMEA, APAC, and the USA and with teams in the wider Precisely family.
• ➤ Developed  new skills in the company’s technical community.
• ➤ Extended knowledge to be able to support additional Precisely products and technologies.

Jan 2022 – Dec 2022 · 11 mos · Gurugram, Haryana, India · On-site

• 1. Analyzed business requirements to identify opportunities for improvement and provided actionable recommendations
• 2. Collaborated with stakeholders to gather user stories and functional requirements for website enhancements

Jul 2021 – Dec 2021 · 5 mos · Mumbai, Maharashtra, India · Remote

• 1. Worked with SQL queries to perform operations and retrieve the data
• 2. Performed analysis to assess the quality and meaning of data using tools like tableau,powerBI

Jul 2020 – Apr 2021 · 9 mos · Hyderabad, Telangana, India · On-site

• 1. Worked with machine learning models and deep neural networks
• 2. Trained and deployed the models by following the structured process of data selection, data preprocessing, data analysis, feature selection, model training, model evaluation, and prediction.
• 3. Worked on the project of predicting patients with pneumonia using the Convolutional Neural Networks Algorithm, which is an application of deep learning technology.
• 4. Processed chest X-ray images of pneumonia patients with 90% accuracy
• 5. Received an appreciation letter for successfully completing the project.

Aug 2019 – Nov 2019 · 3 mos · Jalandhar, Punjab, India · On-site

• 1. Worked with my team to host digital campaigns
• 2. Analysed data for omnichannel marketing campaigns
• 3. Implemented various growth hack strategies to drive the website's traffic
• 3. Created the content to promote the sales , blogs and products.