Sep 2009 – May 2010 · 8 mos · Bangalore

•  Performed the tasks of providing timely and accurate telephone support to system
• Engineer's and to customers
•  Handled the responsibilities of responding incoming calls in the help desk and also
• through online
•  Handled the responsibilities of updating daily and weekly status report to Manager
•  Assisted Customer support engineers in designing and developing utilities for
• improving the support process
•  Responded and filed all support requests
•  Performed the tasks of maintaining and monitoring data back ups
•  Liaised with user to ensure that the problem reports have been solved satisfactorily
•  Assigned the tasks of screening, diagnosing and referring external and internal
• inquiries and work requests.
•  Upgraded and installed software applications, operating systems, anti viruses,
• drivers
•  Prepared Annual Maintenance contract
•  Prepared monthly attendance report of staff’s and daily pending call report
•  Entered all customer calls to software and updated it daily