May 2022 – Jun 2023 · 1 yr 1 mo · Mumbai, Maharashtra, India

Mar 2021 – Apr 2022 · 1 yr 1 mo · Mumbai, Maharashtra, India

Feb 2019 – Feb 2021 · 2 yrs · Mumbai, Maharashtra

• Responsibilities:
• Mastered the art of feeding, changing diapers, bathing, and soothing a 6-month-old with ninja-like precision.
• Became a sleep guru, crafting the perfect bedtime routine to ensure both baby and I got some shut-eye. Kept a vigilant eye on the little one's health and development, documenting milestones like a baby paparazzo.
• Implemented pandemic safety measures like a pro, turning the house into a fortress against germs. Provided on-demand cuddles, kisses, and silly faces to keep the little boss happy and entertained.
• Achievements:
• Successfully kept a tiny human healthy and thriving during the chaos of the pandemic.
• Formed an unbreakable bond with the baby.
• Skills Developed :
• Mastered the art of multitasking with a baby in one hand and a coffee cup in the other.
• Honed communication skills through baby talk and deciphering the needs of a non-verbal boss.
• Became a certified expert in improvisation, finding creative solutions to baby-related challenges.
• Developed a keen sense of empathy and patience, essential qualities for surviving the ups and downs of parenthood.

Sep 2016 – Jan 2019 · 2 yrs 4 mos · Mumbai Area, India

• Daily Support: Maintain Paysense’s technical relationship with each assigned customer, providing excellent support that fosters loyalty and retention. Specific tasks include but may not be limited to:
• Identify, diagnose, and isolate customer-affecting issues, understanding the differences between process issue and software application problems
• Import customer data as required, using the company’s data import tools; check data before, during, and after to assure its correctness
• Train new customers onsite or by web/phone, as required
• Training for new Team Joinees
• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
• Handling Social Media escalations like “Facebook & Twitter etc.” getting C-SAT from these customer on play store.
• Receive and satisfy direct technical inquiries with quick, correct, helpful responses
• Document all customer interaction in the company’s CRM resource
• Report Bugs/ Problems/ Issues related to site and back-end tool and work on solutions.
• Achievement: Spearheaded the campaign to improve the Play Store rating from 3.8% to 4.2% with the user base of 22000 in the last 6 months.
• Reducing the customer contact rate by managing and mapping FAQ section

Feb 2016 – Aug 2016 · 6 mos · Noida Area, India

• Working in the project of Askmebazaar.com & AskmeGrocery
• Uploading products on e-commerce website(Askmebazaar.com) (Askmegrocery.com)
• Checking products details including price, description, image etc.
• Writing relevant product description including features and specifications.
• Assuring products are uploaded with all required details.
• Responsible for making quality checked data live.
• To check on duplication of the products at the backend.
• Coordinating with the category head for listing of products.
• Quality Check: Analysing and ensuring content and product images are up to company’s quality standard.
• TAT adherence: Meeting daily target as assigned by the Manager/Team leader efficiently.
• Training and mentoring new team member appointed within the team.
• Coordination with Vendor via mails & calls with the different station team (Pan India) in case of changes & modifications in the catalogue.
• Coordination with other teams like - the designer team, Tech team & Agencies, Digital marketing team, to get the client his leads & account live on time.

Jul 2012 – Jan 2016 · 3 yrs 6 mos · Delhi Area, India

• Map wastes & commodities.
• Visit waste generator site to observe changes in process of waste generation & any change in waste characteristics. Arrange to get the sample analyzed from AFR lab.
• Collect the safety information on the waste.
• Tracking & Verification of the details in debit notes & certificates, send them to waste generator.
• Preparation of Daily Production Report, AFR material receipt and consumption report Quality report using SAP modules.
• Evaluation of samples (alternative Fuel and raw material, cement& raw material),analysis of chemical composition, final impact of co- processing in clinker chemistry.
• Handling Inventory along with Purchase of equipment related to AFR Lab and Feeding System.
• Utilization of Sophisticated analytical instruments used for cement and allied material.
• Calibration of analytical Equipments on Time & following Good laboratory practices.
• ISO, A-Cert, Safety Audit:
• Plan and conduct cross-functional quality audits & A-cert audits in various plants Like Lakheri, Gagal, Bargrah.
• Collaboration with cross-functional departments to assure seamless communication.
• Develop and revise QA Audit SOPs, compliance tracking tools and audit worksheets to improve processes and procedures.