Jun 2021 – Present · 5 yrs

• Developed the product strategy for OpenTelemetry, enabling Azure to achieve vendor neutrality and significantly expand its total addressable market by incorporating cloud-native technologies and OpenTelemetry into its roadmap.
• Launched security features for Azure Observability, enabling customers to get an authenticated and secured telemetry; this led to increase in customer acquisition growth leading to growth in revenue.

Sep 2018 – Jun 2021 · 2 yrs 9 mos

• Partnered with product, engineering, support, and community to deliver OpenTelemetry-based observability to Azure customers; this led to new customer acquisitions (100+) and retention of large enterprises.

Jul 2017 – Aug 2018 · 1 yr 1 mo

• Spearheaded the Systems Intelligence project (Machine Learning) that provided intelligent alerts to reduce the mean time to mitigate by 23% for customers. Led customer development, project management and UX design.
• Revolutionized the customer feedback mechanism by leading the implementation of UserVoice to enable team to build the roadmap of the product based on customer feedback, resulting in overall increased NSAT.
• Drove product vision, design and execution based on customer requirements and competitive landscape.

Jan 2016 – May 2016 · 4 mos · MBA Consulting Project

• Developed a forecasting model (Machine Learning) using Stata and R studio that helps Microsoft to predict inorganic demand in its cloud storage segment; decreased the cost and time of adjusting cloud storage.
• Analyzed data through regression analysis to identify meaningful patterns for the cloud forecasting model.
• Spearheaded an interdisciplinary 5-member team to research, analyze and gather market data to determine new growth areas and factors affecting cloud adoption.