RITU SINGH

Operations Associate

India4 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in HR management and recruitment.
Proven analytical skills in customer support roles.
Experience in training and development within HR.

Stackforce AI infers this person is a versatile HR and customer support professional with experience in recruitment and technical support.

Contact

Skills

Core Skills

Customer SatisfactionService DeskService ImprovementTechnical SupportRecruitmentHr ManagementEmployee Engagement

Other Skills

AccountingAdvertisingAnalytical SkillsBusiness DevelopmentClient satisfactionClient supportCold CallingCollege RecruitingCorporate RecruitingCustomer ServiceDigital MarketingGraduate RecruitmentHR SolutionsHiringIT Escalation

About

I wish to work in projects that can enhance my skills and give me scope to grow up with the future technologies that gives a positive impact on the success of the company and mine too.

Experience

4 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

3 yrs 7 mos

Current Experience

Ntt data

2 roles

System Administration Analyst

Sep 2024 – Present · 1 yr 9 mos

Analytical SkillsCustomer SatisfactionInternational callService DeskVoice processClient support+2

Systems Administration Senior Associate

Oct 2022 – Aug 2024 · 1 yr 10 mos

Understand ,notate and categorize ticket information and user feedback, ensuring that all support requests include necessary data to support data analyses. Share data with platform and business colleagues regularly .
Define, document and refine administrative and coordination processes to streamline ways of working and to support ongoing efforts to automate the customer experience .
Utilize and contribute to knowledgebase articles to accelerate resolution processes.
Understand and seek to achieve KPIs such as First Call Resolution.
Provide guidance and direction to junior members of the support team.
Manage and maintain administrative work tools including Service Now, Smartsheet, Outlook, Excel-Performed all other duties assigned.

Service ImprovementAnalytical SkillsCustomer SatisfactionTechnical SupportService-Level Agreements (SLA)International call+12

Byju's

Recruitment Associate

Aug 2021 – Oct 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

1. Focus on strategic recruitment positioning for new business and active programs.
2. Source, screen, shortlist, recruit and candidates and contribute to related personnel requirements for new business proposals and existing requirements.
3. Develop and maintain relationships with industry professionals by attending industry networking and career events to proactively recruit candidates.
4. Provide administrative support to the recruitment team including assisting with maintaining recruitment unit files, accounts, trackers, templates and guides.
5. Build consultant database and networks by uploading resumes generated from personal outreach and networking.
6. Assist with the administration of the corporate applicant tracking system for the Business Development department.
7. Maintain the table of general and specialized advertising sites/job boards.
8. Collaborate with the recruitment team to promote a culture of purpose and excellence in recruiting with the recruitment team and with all staff.
9. Any other duties as assigned.

ScreeningInterviewingGraduate RecruitmentOnboardingBusiness DevelopmentTraining and Development (HR)+6

Abbie it mart private limited

Human Resources Intern

Oct 2020 – Dec 2020 · 2 mos

1. Respond to internal and external HR related inquiries or requests and provide assistance.
2. Maintain records of personnel-related data in the database and ensure all employment requirements are met.
3. Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.
4. Assist supervisors in performance management procedures.
5. Coordinate training sessions and seminars.
6. Perform orientations, onboarding, and update records with new hires.
7. Produce and submit reports on general HR activity.
8. Assist in ad-hoc HR projects, like the collection of employee feedback.
9. Support other functions as assigned.

Microsoft ExcelEmployee EngagementTalent ManagementBusiness DevelopmentHR SolutionsHR Management+1

Inglu

Social Media Marketing

Jun 2020 – Jul 2020 · 1 mo

We were alloted total 12 tasks which comprised posting the company posters in our social media accounts and in whatsaap .To increase their organic reach and audiences by like share and subscribe.