Jan 2019 – Apr 2020 · 1 yr 3 mos · Greater Atlanta Area

• Recruited to lead a multi-year business transformation, aligning 125+ staff and $44.6M P&L to a 10X growth strategy.
• Designed and executed a strategic roadmap integrating growth, scale, and execution.
• Increased contract value by 19% through upsell and value-add strategies.
• Cut attrition from 68% to 19% by building performance programs tied to KPIs.

Nov 2017 – Nov 2018 · 1 yr · Atlanta Metropolitan Area

• Sought out to reengineer operations and delivery structure to raise EBITDA and prepare the company for PE exit. Oversaw $36.2M P&L and 250+ staff.
• Redesigned the operating model, aligning delivery with profitability, increasing EBITDA by 10%.
• Negotiated a 50% higher valuation multiplier, positioning the company for sale.

Dec 2016 – Jul 2017 · 7 mos · Atlanta Metropolitan Area

• Responsible for $12M P&L, the company’s strategy, operations, and technology groups.
• Developed and presented a business case for scaling product implementation across all
• national retailer stores, projecting an 18% revenue increase
• Gained 21% efficiency in productivity by simplifying approval workstreams
• Revamped product offering compressing client program delivery time by 19%

Oct 2013 – Feb 2016 · 2 yrs 4 mos · Atlanta Metropolitan Area

• Brought in to turn around a $236M P&L business unit after a 42% revenue collapse. Rebuilt strategy, operations, and digital product roadmap to restore growth and compliance.
• Built and led WebMD’s governance and compliance review function, protecting $236M in content and brand trust.
• Recovered lost revenue and drove 19% growth with enhanced usability and new digital/mobile products.
• Cut contract cycle time by 34% through streamlined approvals and system integration.

Jan 2011 – Jan 2013 · 2 yrs

• Directed enterprise-wide transformation initiatives across operations, data, and systems, managing $90.4M P&L and 125+ staff.
• Centralized global client records, workflows, and contracts into Salesforce, boosting accuracy and renewals by 12%.
• Directed cross-continental integration projects, aligning processes and systems across four regions for consistent global performance.
• Developed KPI frameworks and dashboards to measure strategic initiatives and support executive decision-making.

Jan 2007 – Jan 2011 · 4 yrs

Jan 2005 – Jan 2007 · 2 yrs

Sep 2003 – Jun 2005 · 1 yr 9 mos · Atlanta Metropolitan Area

• Directed global implementation programs, standardizing systems and processes across North America and Europe.
• Oversaw multi-country deployment of enterprise software platforms, ensuring consistent adoption and integration.
• Streamlined workflows between U.S. and European operations, improving delivery speed and client satisfaction.
• Partnered with cross-functional teams to align global implementation strategy with revenue goals.

Jan 1993 – Jan 2003 · 10 yrs · Buenos Aires Province, Argentina

• Expatriate leader driving operational scalability and international new market entry across the Americas, supporting 702% revenue growth over a decade.
• Led operational setup for new market entries in Canada, Chile, and Argentina, adapting U.S. retail models to local requirements.
• Directed cross-border teams to standardize store operations, merchandising, and training programs across regions.
• Built scalable processes and technology-driven initiatives to support rapid international expansion.
• Partnered with executives in Atlanta and local leadership abroad to align strategy, compliance, and performance goals.