Jul 2022 – Dec 2024 · 2 yrs 5 mos · Mexico · Hybrid

• People & Culture leader for a premium education group operating across 7 countries, accountable for end-to-end people strategy supporting 1,600+ employees in highly operational, service-driven environments. Reporting directly to group CHRO (UK) and Regional CEO (MX).
• Scope & Responsibilities
• Member of the regional SLT, owning the enterprise people agenda across performance, leadership, labor relations, workforce planning, total rewards, DEI and culture.
• Translated growth, profitability and service-quality priorities into company people OKRs.
• Strategic advisor to regional CEO on organizational design, leadership readiness, workforce scalability and people risk.
• Led multi-country workforce and cost planning aligned to business forecasts.
• Oversaw HR governance, compliance, ER risk and M&A people integration.
• Key Achievements
• Increased engagement index by +47% YoY, strengthening retention and service quality, contributing to lower replacement costs and higher productivity.
• Reduced voluntary turnover by 3 pts, generating savings through reduced hiring, onboarding and productivity loss.
• Built succession pipelines for critical roles, reducing dependency on external hiring and minimizing leadership vacancy risk.
• Delivered €100K+ in annual savings through strategic renegotiation and redesign of employee benefits, optimizing total rewards spend without negative impact on engagement or retention.
• Executed organizational redesigns improving accountability, span of control and decision speed, avoiding incremental headcount and future structural CAPEX.
• Led end‑to‑end people integration of three acquired schools in Panama, Mexico and Colombia, aligning org design, C&B policies, payroll/HRIS interfaces, approval matrices and governance with Group standards; stabilized operations, accelerated cultural integration and minimized attrition and disruption post‑acquisition.

Apr 2020 – Jul 2022 · 2 yrs 3 mos · Mexico · Hybrid

• Country-level CHRO role for 1,350+ employees, operating within a global technology and services organization. Reporting to Regional CHRO (US) and Regional CEO (MX)
• Scope & Responsibilities
• Owned country-level people strategy aligned to global business priorities, cost discipline and talent scalability.
• Translated business priorities into people OKRs across retention, leadership capability, efficiency and DEI.
• Partnered with regional and global executives on workforce planning, capability mapping and succession.
• Key Achievements
• Improved retention by 5%, generating estimated annual savings through reduced attrition costs.
• Increased HR and people-process efficiency by 10% via analytics-driven simplification, freeing capacity and reducing indirect labor cost.
• Strengthened readiness for key roles, reducing reliance on external hiring and mitigating leadership vacancy risk.
• Embedded leadership accountability for inclusion outcomes, positively impacting engagement and employer brand in competitive talent markets.

Jan 2019 – Apr 2020 · 1 yr 3 mos · On-site

• Collaborate with global HR leaders across key functions to ensure HR practices were strategically aligned with overarching business objectives, fostering a cohesive and goal-driven organizational culture having 1 direct report.
• Manage HR operations for a 300+ employees, overseeing Talent Acquisition, Employee Engagement, Professional Development, Compensation and Benefits, and performance management and implementing initiatives that enhancing productivity.
• Cultivate partnerships with HR subject matter experts, driving cross-functional collaboration to elevate the effectiveness of HR programs, provide strategic consultation to senior leadership, ensuring HR initiatives supported organizational growth and business priorities.
• Own and drive research regarding retention programs, change management, leadership training, workforce analysis to identify business opportunities, creating executive reports.
• Monitor and evaluate training programs, processes and workflows for quality and effectiveness, making recommendations for improvement.

Mar 2018 – Dec 2018 · 9 mos · On-site

• Lead the execution of HR strategies across LATAM, ensuring alignment with global objectives and regional business needs, partnering with senior leadership to drive initiatives in talent acquisition, performance management, and employee engagement.
• Oversee headcount planning (400 employees), compensation, and benefits administration while fostering a high-performance culture through targeted development programs.
• Facilitate cross-regional collaboration to enhance operational efficiency and deliver consistent employee experiences.
• Spearhead D&I initiatives tailored to the LATAM region, promoting cultural inclusion and equity, launching programs that increased representation and fostered a workplace culture of belonging, driving engagement and innovation.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · On-site

• Lead the execution of HR strategies across NYC and Philadelphia, ensuring alignment with global objectives and local business needs, partnering with senior leadership to drive initiatives in talent acquisition, performance management, and employee engagement
• Oversee headcount planning, compensation, and benefits administration, implementing targeted development programs to cultivate a high-performance culture and support career progression.
• Facilitate cross-regional collaboration between NYC, Philadelphia, and global HR teams, enhancing operational efficiency and delivering a consistent, high quality employee experience across all touchpoints.

Jan 2014 – Dec 2015 · 1 yr 11 mos · On-site

• Lead the execution of HR strategies across Mexico and Brazil, ensuring alignment with global objectives and local business needs, partnering with senior leadership to drive initiatives in talent acquisition, performance management, and employee engagement
• Oversee headcount planning, compensation, and benefits administration, implementing targeted development programs to cultivate a high-performance culture and support career progression.
• Facilitate cross-regional collaboration with global HR teams, enhancing operational efficiency and delivering a consistent, high quality employee experience across all touchpoints.

Jan 2013 – Dec 2013 · 11 mos · On-site

• Manage the end-to-end recruitment process: from job posting and candidate sourcing to screening, interviewing, and offer management, ensuring a smooth and positive candidate experience.
• Develop and maintain talent pipelines by leveraging job boards, professional networks, social media, and recruitment platforms to attract and engage top talent.
• Analyze recruitment metrics and performance data (time-to-fill, cost-per-hire, source effectiveness) to identify trends and opportunities for process improvement.
• Collaborate with hiring managers and HR business partners to understand role requirements, define selection criteria, and align on talent strategies that support business goals.
• Ensure compliance with company policies and labor regulations while maintaining accurate records and documentation throughout the recruitment process.

Oct 2011 – Dec 2012 · 1 yr 2 mos · On-site

• Coordinate complex, cross-regional interview logistics across multiple time zones, ensuring timely communication and a high-quality candidate experience for global and executive-level roles.
• Support international onboarding activities, including offer letter generation, background checks, relocation coordination, and alignment with global mobility and HR operations teams.
• Maintain accuracy and data integrity within global applicant tracking systems (ATS), ensuring compliance with international labor laws, data privacy regulations, and corporate reporting standards.
• Facilitate consistent communication between global Talent Acquisition Partners, hiring managers, and external stakeholders, promoting alignment on hiring timelines, processes, and candidate experience.
• Contribute to global recruiting initiatives and process improvements, such as employer branding, talent marketing campaigns, and international career events, to strengthen the company’s global talent presence.

Jul 2011 – Oct 2011 · 3 mos · Mexico · On-site

• Client: MSCI Inc
• Coordinate complex, cross-regional interview logistics across multiple time zones, ensuring timely communication and a high-quality candidate experience for global and executive-level roles.
• Support international onboarding activities, including offer letter generation, background checks, relocation coordination, and alignment with global mobility and HR operations teams.
• Maintain accuracy and data integrity within global applicant tracking systems (ATS), ensuring compliance with international labor laws, data privacy regulations, and corporate reporting standards.
• Facilitate consistent communication between global Talent Acquisition Partners, hiring managers, and external stakeholders, promoting alignment on hiring timelines, processes, and candidate experience.
• Contribute to global recruiting initiatives and process improvements, such as employer branding, talent marketing campaigns, and international career events, to strengthen the company’s global talent presence.

Aug 2010 – Jun 2011 · 10 mos · Monterrey y alrededores, México · On-site

• Responsible for sending and filing internal emails, Media Monitoring, Updating the employee database, Daily Plan management, Conducting interviews, Preparing testimonials, Managing event setups, Advising on Design and Advertising, and Creating presentations on updates.

May 2008 – Jul 2010 · 2 yrs 2 mos · San Pedro Garza Garcia

• Coordinación y publicación de eventos y sucesos en revista Club Tec, Sierra Madre, GP, Sierra Madre Joven, Sierra Madre Teen y Sierra Madre Jr. (Incluyendo Fotografía). Asesorar en diseño de páginas a publicar y conseguir los contactos necesarios para complementar con entrevistas y redacción.

Apr 2008 – Jun 2008 · 2 mos · Monterrey, Nuevo León, Mexico · On-site

• Retirement and pension plan junior account executive.