Mar 2022 – Dec 2023 · 1 yr 9 mos · Prague, Czechia

• Identify opportunities to enhance control measures to reduce the likelihood of problems
• Support the HR Operations teams on performance and quality improvement (continuous improvement and quality management)
• Coordinate and support Payroll and GL discrepancy between HR Operations and stakeholders
• Investigate trends and research areas that may come up with the business that need to be resolved
• Ensure compliance in entity registration and changes to payroll regulation
• Policy creation / maintenance where appropriate
• Local vendor management where support required from central team
• Ensuring central payroll team has required support with a focus on ensuring reduced payroll inaccuracies
• Support the leadership in the resolution of GL discrepancies and tax related problems
• Employee Data Management – in partnership with the Employee Lifecyle Manager
• Ensure People Services Teams are set up for success on local employee lifecycle events
• Engage in various internal and external (to HR or SITA) Audit activities
• Regularly validate relevant country legislation changes and updates affecting HR Operations and support the teams with the implementation
• Issue identification by analysis of day-to-day operations
• Coordinate, communicate and follow up on discrepancies affecting third parties of HR Services
• Engaged in risk management solutions for Ukraine/Russia
• Identify, propose and lead continuous improvement projects which impact primarily global and secondary local
• Managing of cross-department activities (project management, continuous improvement, quality)
• Engaged in projects related to implementing new benefits and rewards
• Engaged in various HR Projects/Programs
• o Analyzing and managing project risks
• o Activity and resource planning
• o Controlling time management
• o Cost estimating and developing the budget
• o Managing reports and necessary documentation
• o Monitoring progress/deadlines

Jul 2021 – Feb 2022 · 7 mos

• Lead global time-off standardization and compliance project/program
• Lead Pay services global inventory project
• Support on global timekeeping product launch
• Program manager talent rotation participant
• Prepare and maintain project documentation and continuous improvement plan
• Ensure legal and policy compliance of new and ongoing projects
• Report creation, modification, analysis, and data deep-dive
• Lead and coordinate various global projects
• Drive continuous process improvements
• Certified Training Facilitator

Aug 2018 – Jun 2021 · 2 yrs 10 mos

• POC for pay services country launch in Serbia
• POC for pay services country expansion
• Payroll preparation and audit
• Team manager proxy
• Resolving employee timekeeping queries
• Processing over-payments and additional payments
• POC and SME for payroll preparation for UK, ROI, Serbia and Ukraine
• Providing various reports required for payroll processing
• Various project participation
• Maintain high level of customer obsession (average monthly quality score of 100%)

Aug 2017 – Jun 2018 · 10 mos · Sahibzada Ajit Singh Nagar district, Punjab, India

• Ensuring legal compliance of policies and processes
• Interviewing, hiring, and processing new hire documentation
• Vendor management (including invoice auditing and payments)
• Approving LOA and managing attendance
• Monitor KPI and SLA metrics, and conduct performance evaluations
• Calculating and processing payroll
• Handling employee grievances
• Lead several HR projects/programs
• Policy creations
• Engage in various internal and external audits
• Lead continuous improvement projects

Jan 2015 – Jul 2017 · 2 yrs 6 mos · Chandigarh Area, India

• Working on accounts receivables and accounts payable
• Negotiating with customers, manufacturers, and retailers
• Generating leads and attracting new prospects, and developing a sales pipeline
• Assisting to prepare carriers for loads
• Tracking status of loads
• Providing customers with shipping quotes
• Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs
• Updating customers on status of shipments, and assisting with other inquiries
• Identifying process efficiencies and plan improvements
• Responsible for keeping commitments and resolving issues
• Keeping track of delivery times, transport costs, and efficiency
• Provide full support on new business integration
• To meet and exceed the SLA and productivity targets
• Responsible for maintaining daily production logs
• Relationship building to develop the business further
• Communication regarding financial close, issues and deliverables

Jan 2013 – Jan 2015 · 2 yrs · Chandigarh Area, India

• To maintain the paperwork (Offer letter, insurance documents)
• Proficient in staffing paperwork i.e. Corp to Corp, W2 and 1099
• Coordinate and manage recruitment and inductions
• Maintain all attendance records and online timekeeping databases
• Working on EMS and Office Clip
• Maintaining current knowledge of market trends in transportation marketplace
• Managing all the internal and external audits including payments/payroll
• Participated in OFCCP Certification
• Trained in Equal Opportunity
• Coordinate and manage payroll and client billing
• Employee billing (per diem and expenses),1099 and C2C billings
• Reimbursements and advance approvals
• Maintain all invoicing/billing records
• Manage all monthly/weekly/daily reports
• Handle Employee grievances
• Manage follow-ups with clients for payments

Jan 2012 – Dec 2012 · 11 mos · Mohali Punjab

• Building and maintaining relationships with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with their products and services
• Achieving client relationship targets and KPI’s as set by the Head of Sales
• Passing leads to the sales team and following up on progress
• Escalating and resolving areas of concern as raised by clients
• Alerting the sales team to opportunities for further sales within key clients
• Carrying out client satisfaction surveys and reviews
• Updating the CRM and ensuring account managers are aware of changes within clients

Apr 2009 – Dec 2011 · 2 yrs 8 mos · Chandigarh Area, India

• Generate sales and service leads
• Identify and assess customers' needs to achieve satisfaction
• Meet personal/team sales targets and call handling
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone, email, mail
• Close out or open call records