May 2021 – Dec 2024 · 3 yrs 7 mos · Gurugram

• Leading a team of business / product analysts collaborating with multiple stakeholders to drive significant growth in subscriptions and platform conversions through pricing strategies, partnerships, offer targeting and funnel optimizations. Owned critical data science projects like user LTV, content ROI, market mix and acquisition/upgrade/churn prediction models that boosted operating income. Directed the Business Intelligence initiative within monetization, delivering comprehensive dashboards and establishing regular business and product review cadences while mentoring the team for advanced analytics excellence.

Apr 2020 – May 2021 · 1 yr 1 mo · Gurgaon, Haryana, India

• Led growth and marketing for Wynk and Xstream, driving user acquisition and scaling engagement through growth experiments within Airtel’s digital ecosystem. Developed predictive models with RNN for customer care capacity planning, churn prediction model with XGB, and spearheaded Airtel’s omnichannel consumer data platform to optimize customer experience and self-service.

Apr 2019 – Apr 2020 · 1 yr · Gurugram, Haryana, India

• Led global search and ranking data science and analytics at OYO, collaborating with ML engineers to enhance personalized ranking models, improving relevance, occupancy, conversion and profitability all together, which eventually led to a global adoption. Developed A/B testing frameworks and data engineering, optimized user conversation funnels, and implemented ML bidding algorithms on google hotel ad centers, achieving a 40% reduction in customer acquisition cost.

Apr 2017 – Mar 2019 · 1 yr 11 mos · Noida

• Led central analytics at Paytm, driving data strategy across 9 business verticals and $300M category portfolios. Built scalable models for product pricing, marketing vs discounts budget allocation, sales and inventory forecasting, logistics load optimization and network expansion, delivering significant cost efficiency and growth impact.

Dec 2015 – Mar 2017 · 1 yr 3 mos · Noida

• Led a 12-analyst team in customer service analytics, enhancing risk profiling and fraud detection using Bayesian models and rule-based systems. Optimized consumer contact flows and resolution processes, reducing contact rates by two-thirds and improving ticket resolution efficiency.

Feb 2015 – Dec 2015 · 10 mos · Noida

• Built and led the central process control team to centrally manage the control tower for logistics, warehouses, customer care and reverse logistics operations. Built data infrastructure, central KPI dashboards and mentored team members for process excellence. Collaborated with operations and business units to optimise KPIs and drive regular performance reviews with leadership.

Jul 2014 – Feb 2015 · 7 mos · Delhi, India · On-site

• Led the development of GiveCentral.org, an online fundraising platform based in Chicago, USA. Managed both client relationships and internal teams, driving key strategic initiatives for business growth. Built and led the engineering team to develop an integrated BI and ERP systems, including a vendor management system for client mobile applications.

May 2012 – Jul 2014 · 2 yrs 2 mos · Gurgaon, India

• Led marketplace business analytics initiatives to enhance merchant performance, optimize incentive structures, and reduce order cancellations and turnaround time through predictive inventory forecasting. Directed logistics analytics with a team, automating reporting, optimizing routes, and capacity planning to improve operational efficiency and initiate zero-inventory processes.

Jun 2011 – May 2012 · 11 mos · Delhi, India

• Led energy auditing of NTPC and state boards power plants across India and initiated an R&D department to advance auditing capabilities with residual life assessment using FEA.

May 2010 – Jul 2010 · 2 mos · Mumbai, Maharashtra

May 2009 – Jul 2009 · 2 mos · Gurgaon

May 2008 – Jul 2008 · 2 mos · Wardha Area, India