Roy C Thomas

Associate Partner

Bengaluru, Karnataka, India19 yrs 7 mos experience
Highly Stable

Key Highlights

  • 19+ years of experience in Diversity and Inclusion.
  • Led global D&I strategies across multiple regions.
  • Spearheaded initiatives for Persons with Disabilities.
Stackforce AI infers this person is a Diversity and Inclusion expert with extensive experience in corporate social responsibility and employee engagement.

Contact

Skills

Core Skills

Diversity & InclusionLeadershipEmployee ExperienceProject ManagementTrainingOperations ManagementCustomer ExperienceCoachingTechnical SupportCustomer Service

Other Skills

Business DevelopmentBusiness Process ImprovementBusiness StrategyCSR & Employee EngagementCapacity PlanningCoaching and Leadership DevelopmentCommunication Skills TrainingCorporate Social ResponsibilityCross-functional CollaborationsCustomer Experience ManagementCustomer Relationship Management (CRM)Diversity & Inclusion StrategyDiversity Program DevelopmentDiversity, Equity, and Inclusion (DEI) Initiative ImplementationEmployee Engagement

About

As a Diversity and Inclusion expert with 19+ years of experience in Program Management, Operations, Technical and Business Management, I have developed a keen understanding of the complex and nuanced nature of organizational leadership. Drawing inspiration from my passion for art and music, I approach problem-solving with a creative and open mindset, always seeking out innovative solutions that embrace diversity and promote inclusion. My extensive experience working with corporates and the social sector, collaborating in cross-functional teams has equipped me with a deep appreciation for the importance of teamwork and how it is crucial to successful leadership in the realm of Diversity and Inclusion.

Experience

19 yrs 7 mos
Total Experience
7 yrs 5 mos
Average Tenure
4 yrs 8 mos
Current Experience

Nasscom foundation

2 roles

Deputy Director & Head of Diversity and Inclusion

Promoted

Apr 2023Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

LeadershipStrategic PlanningNeurodiversity Career SupportFostering inclusivityStakeholder ManagementDiversity & Inclusion+2

Diversity and Inclusion Lead

Oct 2021May 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

LeadershipStrategic PlanningFostering inclusivityStakeholder ManagementDiversity, Equity, and Inclusion (DEI) Initiative ImplementationDiversity & Inclusion Strategy+2

Pulse secure

Global Employee Experience Lead (Diversity & Inclusion, CSR, Wellness & Employee Engagement)

Oct 2020May 2021 · 7 mos

  • Reported to the Global Head of Talent Acquisition and later the Global CEO of Ivanti post-acquisition, I led the global strategy for Diversity & Inclusion, CSR, Wellness, Learning, and Employee Engagement across AMERICAS, EMEA, and APAC. I was responsible for establishing region-specific Employee Resource Groups (ERGs), transformation of the global CSR and wellness framework. Partnered with HRBPs and executive leaders to drive inclusive programs and campaigns. I also led global internal communications to promote D&I awareness and supported key employee lifecycle moments such as on boarding and off boarding to ensure a consistent employee experience.
Diversity Program DevelopmentCorporate Social ResponsibilityDiversity & InclusionOrganizational LeadershipEmployee WellnessEmployee experience+2

Dell technologies

4 roles

Program Manager, Diversity and Inclusion- Strategy & Operations (India COE)

May 2018Oct 2020 · 2 yrs 5 mos

  • Reported directly to the Senior Vice President and Managing Director, and worked closely with the Head of DEI, I led Dell India’s Diversity & Inclusion strategy as Program Manager. I spearheaded the flagship Dell Mission 1000 initiative, creating opportunities for 1000 Persons with Disabilities in 1000 days. I successfully scaled MARC (Many Advocating Real Change) unconscious bias training adoption from 15% to 90%, led the RISE program for Hi-Po women leaders, and played a key role in launching and expanding ERGs across India, serving as a primary point of contact for D&I engagements. I curated large scale national and global initiatives including World Disability Day, PRIDE Month, CSR Volunteering and CX Day. In collaboration with Dell India’s CSR team, I led high-impact volunteering initiatives across multiple sites. As part of the SVP’s office, I co-led strategy and operations for the business, representing India at global leadership councils, strengthening university partnerships, and leading talent branding efforts. I also partnered with inclusive NGOs to drive supplier diversity, facilitated industry award submissions, and engaged closely with executive leadership.
Employee Resource Groups (ERG)Diversity, Equity, and Inclusion (DEI) Initiative ImplementationProject Management Office (PMO)Diversity & Inclusion StrategyVolunteer EngagementCorporate Social Responsibility+3

Partner Management - Country Operations - India

Promoted

Feb 2015May 2018 · 3 yrs 3 mos

  • Reporting to the Country Head of Global Field Services, I led national operations overseeing 300+engineers across PAN India. I drove strategic forecasting, capacity planning, and expansion efforts while managing end-to-end service delivery with strong performance on key KPIs including cost reduction, dispatch efficiency, and loss control. As the SPOC for cross-functional collaboration, I worked closely with Supply Chain, Tech Support, Logistics, and global teams to streamline operations. I ensured exceptional customer experience through rigorous quality audits and managed high-stakes client relationships, including executive escalations for Fortune500 companies. I also championed employee engagement through CSR volunteering and active ERG participation.
Field Service OperationsStrategic Planning & ForecastingCapacity PlanningEscalations ManagementOperational ExcellenceFootprint Expansion+3

Customer Experience Coach & Senior Coach | SMB & Large Enterprise - EMEA Region

Promoted

Feb 2010Feb 2015 · 5 yrs

  • Led the development of large high-performing teams by coaching technicians on sales, communication, and customer experience across EMEA's Small and Medium Business (SMB) and Large Enterprise segments. Monitored daily operations, managed team performance across key KPIs (NPS, CES, FCR), and regularly published performance, AHT, and AUX usage reports. As the Customer Relations Manager for EMEA, I handled executive escalations including those directed to Michael Dell while driving improvements through RCA and VOC insights. Led cross-functional reviews, published CES awareness newsletters, and drove high-impact projects to enhance the customer journey across multiple lines of business.
Customer Experience ManagementCommunication Skills TrainingCoaching and Leadership DevelopmentTeam Performance ManagementCross-functional CollaborationsEmployee Learning & Development+2

Technical & Advanced Resolution Expert | Consumer Segment - EMEA Region

Jun 2006Feb 2010 · 3 yrs 8 mos

  • As a frontline technician at Dell Technologies, I provided technical support to UK and Ireland customers across consumer and imaging product lines. I resolved complex hardware and software issues, managed part replacements, and minimized downtime to ensure customer satisfaction. I also contributed to revenue generation, created team performance reports to enhance operational efficiency, and supported continuous improvement of support processes.
Customer ServiceRemote DiagnosticsPerformance ReportingRevenue Generation StrategiesTechnical Support

Education

Baldwin Methodist College, Bengaluru

Bachelor's degree — Business/Commerce marketing research

Jan 2005Jan 2008

Christ University, Bangalore

Pre University

Jan 2003Jan 2005

Carmel Convent High School

Junior High/Intermediate/Middle School Education and Teaching

Jan 1995Jan 2003

Christ High School

Junior High/Intermediate/Middle School Education

Jan 1992Jan 1994

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