Rubén T. — Operations Associate
Operations, customer-facing, and business development professional with 7+ years of experience across fast-growing tech scale-ups and creative industries, combining deep support expertise, Salesforce CRM platform knowledge, and a track record of prospecting and converting new clients. At Lynk & Co I managed high-volume escalated cases, partnered with engineers and service owners to diagnose complex issues, performed CRM sandbox testing to validate fixes before rollout, and built knowledge base documentation that improved support consistency at scale. I think about problems not just case by case, but at the root. At Nissan Motor Iberia I managed end-to-end customer accounts daily in Salesforce CRM, developing real platform fluency in a live commercial environment. Before moving into tech, I ran end-to-end project delivery at Kinothèque for six years — prospecting and converting national and international clients through direct outreach, managing proposals, and building long-term relationships in a competitive market. That's where I developed the commercial instinct, rejection resilience, and tailored communication skills that translate directly into outbound sales. I work well in fast-paced environments where ambiguity is normal, the expectation is extreme ownership, and the bar for written communication is high — whether that's a support response, a knowledge base article, or an outbound message. Over the past year I've been deepening my Salesforce knowledge systematically: Mountaineer rank on Trailhead, 34K+ points, 56 badges, 7 superbadges, two formal diplomas (CRM + Apex & Automation). Working toward Salesforce Administrator and Business Analyst certifications. Spanish and Catalan native speaker. Based in Dublin. EU citizen. Open to Product Support, Technical Support, and Business Development roles in tech. 🏔 Salesforce Trailhead: salesforce.com/trailblazer/trj9son2dmkv3kvsog
Stackforce AI infers this person is a Customer Operations Specialist with a strong focus on CRM and technical support in the tech industry.
Location: Dublin, County Dublin, Ireland
Experience: 18 yrs 5 mos
Skills
- Technical Support
- Crm Optimization
- Salesforce Crm
- Customer Success
- Project Management
- Creative Direction
- Video Production
- Workflow Optimization
- Volunteer Management
- Administrative Coordination
Career Highlights
- 7+ years in operations and customer support
- Expertise in Salesforce CRM and technical escalations
- Strong background in project management and creative production
Work Experience
Lynk & Co
Sales & Operations / 2nd Line Support (3 yrs 5 mos)
Nissan Motor Corporation
CRM & Customer Experience Representative (1 yr 1 mo)
Kinotheque
Creative Project Manager / Content Producer (5 yrs 11 mos)
Jumpfilms
Production & Post-Production Assistant (1 yr 1 mo)
Fundació Ulls del món
Administrative & Volunteer Operations Coordinator (4 yrs 3 mos)
Compagnie Internationale des Wagons-Lits et du Tourisme
Passenger Service Crew (6 mos)
Enterprise Rent-A-Car
Administrative & Customer Support Representative (1 yr 6 mos)
Hiper Rent a Car
Administrative & Customer Support Representative (5 mos)
Editorial EDEBE
Prepress Assistant (5 mos)
TECFA
Printing Assistant (9 mos)
Education
Salesforce CRM & Business Analyst Learning Journey at Trailhead by Salesforce
Applied Learning Program in Salesforce & AI for Business Operations at Self-Directed Learning (AI Mentor Guidance)
Advanced Diploma (CFGS) in Audiovisual Production & Live Events at Institut Mare de Déu de la Mercè
Bachelor’s Studies in Social Sciences at Institut Infanta Isabel d’Aragó
Technical Diploma in Prepress & Graphic Arts at Salesians Sarrià
