Ruchi Singhal

Operations Associate

Hyderabad, Telangana, India3 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Expert in data-driven decision making and operational strategy.
Proven track record in optimizing resource allocation and performance.
Strong background in building data visualization and analytics solutions.

Stackforce AI infers this person is a SaaS Operations Analyst with expertise in data analytics and process optimization.

Contact

Skills

Core Skills

Data-driven Decision MakingProgram ManagementSalesforce.comData Analytics

Other Skills

Capacity PlanningStrategic PlanningCross-functional CoordinationDAXMicrosoft Power QueryHexExtractTransformLoad (ETL)Problem SolvingKey Performance IndicatorsDatasetsData VisualizationDashboardsAnalytics

About

I thrive at the intersection of data, process, and people. In Operations, I focus on creating clarity, enabling scale, and supporting teams to perform at their best. Driven by ownership, continuous improvement, and impact that builds over time.

Experience

3 yrs 11 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs 3 mos

Current Experience

Confluent

2 roles

Senior Operations Analyst

Feb 2026 – Present · 4 mos

Capacity PlanningStrategic PlanningProgram ManagementData-driven Decision MakingSalesforce.comCross-functional Coordination+50

Customer Success Strategy & Operations Analyst

Feb 2024 – Present · 2 yrs 4 mos

Owned Salesforce reporting, dashboards, and KPI frameworks to drive performance visibility and data-driven decisions for the STS organization.
Led case analytics, influence tracking, and capacity modeling to optimize resource allocation and throughput.
Operationalized launch of Scale CSM (Longtail <$100K ACV) through reporting architecture and process enablement.
Drove org-wide performance initiative (Scale SP Game) to accelerate production conversion and execution momentum.
Delivered executive-ready insights, QBR reporting, and operational support (Jira, access governance, enablement).

CommunicationSalesforce.comData-driven Decision Making

Twilio

Business Data Analyst

Feb 2023 – Jan 2024 · 11 mos · Bengaluru, Karnataka, India

At Twilio, I transform sales data into strategic insights for sales process improvement.
My responsibilities includes:
Ownership of key initiatives to develop the right methodology and tooling to support Twilio’s Go To Market strategies.
Implementation of tailored views into Twilio’s lead flows and sales opportunities using Airtable, Tableau and Salesforce.
Management of Twilio’s sales data products using Agile and Lean methodologies.
Gathering requirements from the end-user for sales data product portfolio improvement and diversification

JavaScriptDashboardsData AnalyticsSalesforce.com

Methodhub

Trainee Engineer

Jun 2022 – Feb 2023 · 8 mos · Bengaluru, Karnataka, India

Working as a consultant at MethodHub elevated me to opportunities that nurtured my future. During my 8 months at MethodHub, I worked with our client company Twilio as a Data Analyst and consultant in the Data and Growth Platform Division.
My responsibilities included:
Building and maintaining data pipelines and stores for sales and business analytics.
Ownership of company-wide data visualization dashboards and recurring jobs.
Contributing(Full Stack) to the development of in-house data monitoring and analytics software for analytics deep dive and informed business decision-making using python, and react.

DashboardsSQL