Nov 2024 – Jun 2025 · 7 mos · Gurugram, Haryana, India · On-site

• Collaborated with leaders on AI and design projects
• Efficiently managed and cleared the Founder’s email inbox
• Performed HRBP functions for multiple cities and roles at Zomato
• Led campus recruitment efforts for various roles at Eternal
• Led the Eternal merch store from scratch and expanded it across offices
• Analyzed and reported organization-wide hiring trends
• Worked on department-specific attrition reduction strategies
• Spearheaded campus engagement for new joiners, achieving record online engagement
• Organized engagement activities across various departments
• Led the UNZAAPED project, where former ZAAPers shared insights with current ones
• Managed the Z Talk masterclass, facilitating skill development for Customer Delight team members
• Designed t-shirts for hiring drives and the merchandise store
• Led the Offboarding Kit project, improving the employee exit experience
• Managed employer branding initiatives, including Ambition Box, TV screens, blogs, and culture cadences
• Shadowed Key Account Manager - conducting meetings with brands and successfully closing ad sales
• Shadowed Fleet OPeration Managers - conducting meetings with Deliver Partners Fleet, understanding surcharge reasons, worked on reducing salience loss.

Apr 2024 – Nov 2024 · 7 mos · Gurugram, Haryana, India · On-site

• Managed relationships with high-profile customers as a Relationship Manager
• Operated the Gupshup tool, creating and managing suggestion flows
• Operated the OneSupport tool, identifying product suggestions and troubleshooting issues for
• Lifeline operations
• Worked on special projects like "Unreasonable Hospitality" and “Surprise Ordering”
• Handled supervisor-level calls to resolve complex issues
• Addressed and resolved social media and email escalations, ensuring customer satisfaction

Sep 2023 – May 2025 · 1 yr 8 mos · Jaipur, Rajasthan, India · Hybrid

• Handle the company's social media handles
• Solely handing all the OTA platforms for the company as well as offline sales.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends
• Produced and distributed internal and external communications
• Assisted with marketing strategy development to increase public awareness and customer
• engagement Developed campaigns to increase public awareness of company and engage
• customers
• Implemented content editorial calendar to plan marketing campaigns and manage content
• Built a strong portfolio of 30+ corporate clients
• Fluent with the Channel Manager system, Hotel Spider and PMS integration system WINCLOUD.

Apr 2023 – Sep 2023 · 5 mos · Gurugram, Haryana, India · Hybrid

• Cleaned raw data on MS Excel
• Worked on Power BI and JIRA Dashboard
• Utilized Mercer’s internal software, including Mercer Data Connector
• Conducted preliminary checks on client submissions and managed day-to-day client interactions
• Contributed to the 2023 APAC HIRG & Hospitality Survey, APCBF, Thailand TRS, and collaborated with clients across the Asia Pacific Region
• Implemented quality control protocols to improve data accuracy and research outcomes

Sep 2022 – Apr 2023 · 7 mos

Oct 2021 – Sep 2022 · 11 mos

Apr 2021 – Oct 2021 · 6 mos

Apr 2022 – Apr 2023 · 1 yr

Sep 2021 – Aug 2022 · 11 mos

Apr 2022 – Apr 2023 · 1 yr · Jaipur, Rajasthan, India · Hybrid

Apr 2021 – Dec 2021 · 8 mos

• Chef Special is the business acumen of three food lovers who came together after observing real-life problems in finding healthy, hygienic, and easy to prepare food. Chef Special is a producer of ready-to-eat food products based in New Delhi, India. Helping people set their restaurant and providing them with franchises of renowned food joints is what we do on a day-to-day basis.
• www.badhamarket.com / www.chef-special.com

Feb 2021 – Apr 2021 · 2 mos

Apr 2021 – Apr 2023 · 2 yrs

Apr 2021 – Apr 2023 · 2 yrs · New Delhi, Delhi, India

Oct 2020 – Nov 2020 · 1 mo · New Delhi, Delhi, India

Oct 2018 – Dec 2018 · 2 mos · Uttar Pradesh, India