Sabarni Choudhari — Product Manager

Results-driven Product Manager with 14+ years of experience in IT, specializing in customer experience optimization user retention and post-purchase support. Proven expertise in building and scaling innovative product solutions, defining product roadmaps, and driving cross-functional collaboration across engineering, operations, machine learning, and customer support teams. Adept at leveraging data-driven insights to enhance product efficiency, improve customer satisfaction, and drive business growth. Core Competencies: Product Discovery & Strategy: User Research, Problem Framing, Jobs-to-be-Done, MVP Scoping, Creating Roadmaps, Prioritization (RICE, MoSCoW) Product Execution: PRDs, Functional Specifications, User Stories, Acceptance Criteria, Sprint Planning, UAT Coordination, Release Readiness. Analytics & Experimentation: Funnel Analysis, Cohort Analysis, KPI Trees, North Star Metrics, A/B Testing, SQL (Foundational), Experiment Design. Systems & Platforms: API Fundamentals, Data Flow Mapping, Workflow Design, Third- Party Integrations (KYC, Credit Bureaus, Payments). Tools: JIRA, Confluence, Notion, Figma, Whimsical, Miro, Google Analytics, Mixpanel (Basic), Excel, Google Sheets. Prototyping: Lovable, Replit, Cursor. Major contributions: • Data-Driven Decision Making: Leveraged customer feedback, returns analytics, and A/B testing to optimize return policies, automate refund processes, and minimize return rates. • AI/ML-Driven Automation: Collaborated with Machine Learning and Engineering teams to develop predictive analytics models for return fraud detection, smart restocking, and automated customer support. • Stakeholder & Cross-Functional Collaboration: Partnered with Operations, Supply Chain, Customer Support, and Global Expansion teams to improve reverse logistics, return routing, and sustainability efforts. • Customer Support & Policy Management: Defined and streamlined return policies and refund mechanisms, ensuring transparency and efficiency while reducing costs associated with returns processing. • Strategic Issue Resolution: Identified and mitigated bottlenecks in the returns process, reducing return processing time and enhancing customer experience through automated self-service solutions.

Stackforce AI infers this person is a Product Manager specializing in AI-driven solutions within the Healthcare and SaaS industries.

Experience: 10 yrs 9 mos

Skills

Product Management
Cloud Migration
It Operations
Project Management

Career Highlights

14+ years of experience in IT product management.
Expertise in AI-driven product solutions and automation.
Proven track record in optimizing customer experience.

Work Experience

Product Space

AI Product Management (5 mos)

CVS Health

Product (1 yr 6 mos)

MBI Digital Corp

Consultant (1 yr 7 mos)

MassMutual India

Product Team Lead, Technology Operations (1 yr 1 mo)

Cognizant

Technical Product Lead (6 yrs 11 mos)

Technical Lead (6 yrs 11 mos)

Tech Mahindra

Software Engineer (8 mos)

Wipro

Associate Engineer (2 yrs 1 mo)

Education

Certificate at upGrad.com

Master's degree at Sikkim Manipal University (SMU)

Bachelor's degree at West Bengal University of Technology, Kolkata

SSE at Kendriya Vidyalaya

Sabarni Choudhari

Product Manager

India10 yrs 9 mos experience

AI ML PractitionerHighly Stable

Key Highlights

14+ years of experience in IT product management.
Expertise in AI-driven product solutions and automation.
Proven track record in optimizing customer experience.

Stackforce AI infers this person is a Product Manager specializing in AI-driven solutions within the Healthcare and SaaS industries.

Contact

meetsabarni@gmail.com LinkedIn

Skills

Core Skills

Product ManagementCloud MigrationIt OperationsProject Management

Other Skills

Product DevelopmentProduct OperationsProduct LaunchProduct Road MappingMicrosoft AzureAnalytical SkillsOracle weblogicApacheSoftware as a Service (SaaS)Business InsightsAmazon Web Services (AWS)Cross-functional Team LeadershipTomcatChatGPTInformation Technology Infrastructure

About

Experience

10 yrs 9 mos

Total Experience

2 yrs 8 mos

Average Tenure

Current Experience

Product space

AI Product Management

Dec 2025 – Present · 5 mos · India · Remote

Cvs health

Product

Dec 2022 – Jun 2024 · 1 yr 6 mos · Remote

Developed and executed a healthcare GTM strategy, converting previously untapped brands and generating $12K in new revenue while activating new B2B users.
Led the 0-to-1 product journey for two care management tools by identifying key caregiver and patient personas, resulting in ~2,000 active users within the first 3 months and directly supporting care adherence goals.
Reduced PBM claim processing time by 40% from 45 days to 27-30 days using AI automation, peer review checkpoints and standardizing documentation saving ~$7K/month by eliminating manual authorization delays.
Improved critical pharmacy system uptime from 85% to 98% by implementing real-time monitoring, automated incident workflows, and governance controls, ensuring business continuity and reducing revenue leakage by ~$12K annually due to system downtime.

Cloud MigrationProduct DevelopmentProduct OperationsProduct LaunchProduct Road MappingMicrosoft Azure+18

Mbi digital corp

Consultant

Nov 2022 – Jun 2024 · 1 yr 7 mos · India · Remote

SnowJenkinsJBoss Application ServerMicrosoft AzureSSL Certificates

Massmutual india

Product Team Lead, Technology Operations

Aug 2021 – Sep 2022 · 1 yr 1 mo · India

As an Operations Team Lead, I managed a technical team of 15 members.
Tech Stack: I have a working knowledge of multiple Middleware technologies including Oracle WebLogic (11g, 12c), IBM WebSphere (8.5 ND), Apache HTTP server, Apache Tomcat, IIS, and IPlanet. Also have an understanding of cloud technologies, particularly AWS. I have experience in various tools such as TFS, CTIER, SDSS for build/deploy, SPLUNK, APPDYNAMICS for app monitoring, HPSM, SERVICE NOW, and JIRA for ticket monitoring, SITESCOPE, PRECISE I3 for host monitoring setup, and Confluence for dashboards.
My responsibilities included:
1. Preparing weekly progress and monthly delivery metrics reports for ongoing projects.
2. Gathering requirements for new projects/assignments, analyzing, planning, and executing.
3. Participating in Change Advisory Board meetings and preparing change preview weekly reports.
4. Analyzing incident/service request trends to identify and reduce repeated issues.
5. Tracking vendor license usage for products used in projects.
6. Planning and conducting meetings with Change Management for yearly application patching activities.
7. Delegating tasks and engaging team members as needed.
8. Preparing shift rosters to ensure complete business coverage.
9. Creating quarterly functional reviews focusing on team achievements.
10. Creating a knowledge base for team reference.
I'm confident in speaking at forums and presenting data. I also handle major incident calls to lead the team and resolve issues. I am proficient in using the JIRA dashboard for creating tasks and logging efforts, as well as using Confluence to create important documents for the team.
Lastly, I have experience in capacity planning, sizing, server procuring, setup cost management, and installing and administrating WebLogic in a production environment.