Sagar Antara Saraf — Business Development Manager
I work at the intersection of revenue operations, customer success strategy, and operational execution in a high-growth fintech environment. Currently, I operate within the Office of the Chief Customer Officer at Snapmint, where I help drive governance and performance across customer-facing functions including Implementation, Merchant Success, Marketing, and Lead Generation. My role focuses on translating leadership strategy into scalable operational systems, building dashboards, improving processes, and enabling teams with the structure and insights they need to perform. Some areas I currently lead include: • Building executive BI dashboards tracking ₹110 Cr+(MRR) revenue pipeline • Designing SDR & Customer Success incentive structures and conducting quarterly performance analysis • Managing and mentoring Customer Success Analysts to drive reporting and insights • Improving operational discipline, resulting in 51% higher process adherence • Reducing escalation turnaround time by 23% through structured cross-team frameworks • Leading hiring initiatives and onboarding for customer and revenue teams Before Snapmint, I worked in Business Operations & Customer Success at Haber, where I helped scale regional operations and supported growth from ₹5 Cr to ₹10 Cr MRR while managing global enterprise accounts. I enjoy solving messy operational problems, the kind that require data, structure, and cross-functional collaboration to fix. My interests lie in Revenue Operations, Business Operations, Customer Success Strategy, and Chief of Staff style roles where I can help organizations scale their operating systems. If you're building or scaling a customer-centric organization, I’d love to connect.
Stackforce AI infers this person is a Fintech professional with expertise in revenue and customer operations.
Location: Bengaluru, Karnataka, India
Experience: 4 yrs 9 mos
Skills
- Customer Success Operations
- Business Operations Management
- Data Analytics
- Business Process Improvement
- Strategic Thinking
- Performance Analysis
- Process Excellence
- Lean Six Sigma
- Teamwork
- Interpersonal Communication
- Leadership
Career Highlights
- Drove revenue operations strategy in a high-growth fintech environment.
- Built executive dashboards tracking ₹110 Cr+ revenue pipeline.
- Improved operational discipline, resulting in 51% higher process adherence.
Work Experience
Snapmint
Manager, Customer Success Operations (7 mos)
Haber
Senior Associate, Business Operations (2 yrs 5 mos)
Senior Business Operations Associate (3 yrs 8 mos)
Sales Operations Associate (1 yr 2 mos)
BYJU'S
Sr. Pre Sales Associate (6 mos)
Senior Associate, Pre Sales (6 mos)
Mirchi
Guest RJ (2 mos)
Education
Master of Business Administration - MBA at NMIMS CDOE
Bachelor of Science - BS at Career College Bhopal
at St. Joseph's Co-Ed School
Master of Business Administration at Narsee Monjee Institute of Management Studies, Mumbai
