Jul 2020 – Jul 2022 · 2 yrs · India

• Relocated to India.
• Built India organization from the ground up for Prismo Systems, a bay area security start up. Recruited for Dev, QA, security researcher and Tech Sales teams. Responsible for performance and success of these teams.
• Prismo automates DevSecOps processes across the application SDLC securing custom code and supply chain software. Product areas I contributed:
• Transaction model and processing, vulnerability detection algorithms
• Attack surface determination for each category and replay with corresponding exploits.
• ML based detection of entitlement management anomalies and excess privileges.
• Software composition analysis, Node.js application agent development.
• Tech stack: Golang, Python, machine learning, Elastic, Redis, etcd, gRPC, message queues, Java/.Net/Python/Node.js application agents/probes that run inside customer application.

Dec 2017 – May 2019 · 1 yr 5 mos · Greater Seattle Area

• Led development of a green field conversational AI platform in customer service automation with
• platform clients being BestBuy’s customer service live chat channels (both web and mobile apps).
• Launched initial intent classification services using DialogFlow and used IBM Watson discovery
• for long tail (fallback) searches.
• Oversaw implementation of product analytics and engagement metrics.
• Helped define and execute continuous learning for the product where annotations made by
• analysts are used for auto training the user intent prediction model.
• Led home grown development of intent classification models for max customization.
• Tech Stack: Scala, Angular, microservices, AWS, Python, machine learning, DialogFlow (GCP service),
• Stanford NLP, Watson, Google Big Query

Jan 2015 – Jan 2017 · 2 yrs · Greater Seattle Area

• Worked in the Online Video Platform group that has comprehensive set of cloud-based capabilities to manage, publish, distribute, and monetize content.
• Ran the Scale and Workflow teams that form a critical portion of the platform's backend services - one service get billions of views a month.
• Drove the initiative to build proactive capacity measurement tools and their adoption by service teams to handle unexpected data center failovers and traffic increases. Ensured services are adequately monitored.
• Played a hands on role in stabilizing our elastic search cluster deployments in production and lowered indexing times.
• Tracked tech road map to reduce the scaling costs of our read infrastructure.
• Tech stack: Java, micros services, large MySql clusters, Elastic search, Splunk, Grafana

Mar 2008 – Oct 2015 · 7 yrs 7 mos · San Francisco Bay Area

• Worked on products in the Application Performance management space that capture transaction performance data from applications, networks, and infrastructure, and provide an integrated end-user experience to help with root cause detection and problem resolution
• Products that I worked on are Wily Introscope Server, Customer Experience Manager (CEM) and APM SaaS
• Key projects:
• Led the development of intelligent baseline analytics in the Introscope product that predicts anomalies based on uncontrolled variance in metrics.
• Worked on the CA APM Next Gen Architecture that is multi-tenanted and designed to overcome scaling limitations of the old architecture. Tech stack is Cassandra, ZooKeeper, Active MQ broker networks, Spring, Amazon EC2.
• CEM monitors transactions at a network level from a business perspective to determine what the end user is really experiencing. Led the design and implementation of several server-side features and performance improvements for processing and aggregating the network monitor data.
• Tech Stack: Cassandra, ZooKeeper, ActiveMQ, Spring, REST, OSGI, Amazon EC2, Oracle, Postgres

Nov 2004 – Mar 2008 · 3 yrs 4 mos · Seattle, Washington, United States · On-site

• A start up (OpenMarket Inc) that is acquired by Amdocs
• Developed financial and messaging services in a SaaS model for the Mobile Commerce aggregator.
• TechStack: Java, Linux, Tomcat, Maven, Ant, Subversion, MySql, Oracle , Hibernate, Struts, Load Balancer, JMX, Oracle, AXIS/SOAP

Jan 2001 – Oct 2004 · 3 yrs 9 mos · Richardson, Texas, United States · On-site

• Developed VOIP telephony solutions for transfer, conference, video, presence subscription features on SIP application server (UserAgentServer) and Web Client.
• TechStack: Java, JNI, C/C++, SIP/SDP, Nortel’s Call Processing Framework, Servlets, Tomcat, Java script, Oracle, SWING, SOAP